UHC Medicare Solutions LEAN Electronic App with Esign

Agents can complete apps, start to finish, electronically with the prospect esigning at their home.  UHC is hosting trainings including an esign refresher, via webinar, starting March 24th.  Due to limited space, please sign up for only ONE session.

Register:  Tuesday, 3/24 @ 2p CST

Register:  Wednesday, 3/25 @ 3p CST

Register:  Thursday, 3/26 @ 11a CST

Register:   Friday, 3/27 @ 1p CST

 

Medicare Center – Agents can sell REMOTELY

Cornerstone Senior Marketing Supports Business Continuity with Telework Technology

MedicareCenter.com supports your business continuity efforts by helping you retain your members and protect your business when working from home.

We are approaching our new normal smartly and with tremendous regard for the safety of our customers, employees and communities.  Please rest assured MedicareCenter is the right technology for quoting Medicare plans and managing your own business remotely, as you provide a comfortable haven for seniors to confidently shop and securely enroll in their best fit plans online.

Make MedicareCenter an integral part of your Business Continuity Plans. Click here to reveal all the benefits of MedicareCenter.

Anthem advancing Med Supp comimssions starting April 2020 and more!

Medicare Supplement commissions will be paid for 9 months in advance beginning in April.  Learn more here.

Medicare Supplement Plan offerings for Under 65 applicants.  In most cases, an under-65 applicant must apply to enroll in a Medicare Supplement plan within six months of their Part B effective date, unless they have a Guaranteed Issue right.  Learn more.

Primary Care Physician Auto-Assignment – Member Impact:  Improve member satisfaction by making sure you client’s Primary Care Physician (PCP) selection is correct to avoid PCP auto-assignment.  Learn more.

Anthem, Inc. Acquires Beacon Health Options:  Joining forces enhances whole-person health care in new ways!  Learn more.

 

Aetna Medicare Solutions: Keeping you informed about COVID-19

Keeping you informed about COVID-19

Aetna Medicare Producer News March 16, 2016:  As we continue monitoring the outbreak of the coronavirus, also known as COVID-19, we remain focused on the health and safety of our members and agents. As an agent, you play an important role in keeping members informed. We encourage you to check our website frequently for updated information about the virus and tips for staying healthy, and to learn about the ways we’re supporting members.

Read the full update here.

 

 

 

 

How is Humana Responding to the Coronavirus?

COVID-19 Update for External Sales Partners  

As part of our preparation for the impact of coronavirus, we are sharing an overview of our plans and guidance as it relates to our third party relationships, which are a critical piece of our operations and help us provide care to our members every day. If you have any questions, please reach out to your relationship manager at Humana.

Humana Preparedness

As the COVID-19 coronavirus continues to circulate around the world, Humana is being mindful of all we can do to stay safe and healthy and minimize potential disruption to our ability to care for members. Humana is focused on safety and mobility of our associates and the continuity of our operations, especially in areas related to accessing pharmaceutical products and medical supplies. We have enterprise cross-functional teams working together to identify and manage risks, including outreach to our third parties to ensure their plans for this situation complement ours. We’re also coordinating with public health authorities and are ready, with contingency plans in place, should the virus continue to spread.
Humana has trained a specialized group of call center employees to help support members with specific coronavirus questions and concerns, including live assistance with telemedicine. Members can call Humana’s toll-free customer support line, which can be found on the back of their member I.D. card, to be connected to this dedicated team of professionals.

Agent Support Unit

  • Agent Support Unit will begin transitioning all associates to Work at Home over the next several days. There may be service level impacts during this transition.
  • Send any non-urgent requests or questions to agentsupport@humana.com
  • If any urgent needs, please call us at 800-309-3163

 

Telephonic Sales Presentation 
In an effort to protect the most vulnerable population we strongly suggest not meeting face-to-face.  Sales agents may conduct a telephonic sales presentation, with the beneficiary’s permission.

 

Use Humana’s Vantage Agent Portal for Faster Service 

  • Leverage the IVR system to complete a Scope of Appointment (866-945-4471)
  • Electronic Enrollments
    • Enrollment Hub with E-Signature
    • Fast App with E-Signature
  • Digital Marketing Materials
    • Digital Marketing Materials can be used to present plan options after conducting a sales presentation.
    • A beneficiary may complete their own application through Digital Marketing Materials
  • Agent Support
    • Service Inquiries
    • Commission Statements, License and Cert Status
    • My Humana Business Center in Vantage (Enrollment status checks)
  • Humana.com
    • Plan information, drug look up, Find a Doctor

 

Humana 10 Step Appointment Guide

Telephonic Presentation Job Aid

Policy on Telephonic Sales Presentations by Field Sales Agents

 

 

Our Priority
Our highest priorities are to protect associates and preserve our ability to best serve you and promote the health of our members.

CSM Message: We Are Here To Help!

Valued Partners,

As you know, the coronavirus is having an impact on business and society. Our thoughts and prayers are with all those impacted by the situation. We believe this soon will pass, but like you, we’re watching the situation closely — and we want you to know we’re committed to supporting you and your business in every way possible.

We wanted to give you a few updates on what we are doing to prepare in advance of this situation.

First of all, our offices are open and we are working our normal office hours. In the unlikely event that we have to close our office, we want you to rest assured that we have implemented plans that will allow us to continue to support your needs without interruption. We started working on our plans well in advance of this and we have made preparation for employees to work remotely and to continue their day-to-day responsibilities so that you will continue to receive the world-class support and service that you deserve. This includes our contract and licensing support, new business processes, commission payments, policy administration support, carrier relations and sales/marketing support that you need to conduct your business.

Secondly, we are also working closely with our insurance carrier partners to ensure there are no disruptions in their business processes. We’re very encouraged by the careful preparations they’ve made, and their firm commitment to continue meeting the needs of all of their agents.

Finally, we want to thank you for placing your trust in us. We’re grateful for the critical role you play in providing life and health insurance protection to Americans who need it — especially in times like these.

On behalf of all of our team, please know that we are here for you and that we will continue to do everything we can to support you during this time. Please do not hesitate to let us know if there is anything you need!

Best Regards,

John Carroll

Managing Partner

Anthem Ohio: Growing Your Business While Dealing with Coronavirus

We are all navigating uncharted territories as we face new developments from the Coronavirus every day. The health and safety of Anthem’s members and you, our partner brokers, is of the utmost importance. Given the demographics of our business, these individuals are at the greatest risk. We know that potential clients may not want to meet in person until we come out the other side of this virus. This presents new challenges for how to continue to write business. To this end, Anthem is committed to share ideas with you that will assist in the ability for you to continue to provide the valued services you offer and allow our senior and dual population to obtain the coverage they need.

 

You will find a presentation on how to transfer an application to your client HERE. Anthem recently made changes to this process. The  document highlights how your client can log in to the application without having to create an account, thereby removing the cumbersome challenges with that process. Once you have transferred the application, your client will receive an email that contains a PIN number.

Please stress the importance of keeping this PIN number available. The number is required to log in to the application. Once they have written down the PIN, they click on the link to the Online Store, enter the PIN and their Date of Birth, and they are then directed to “Complete Your Application” . It is very important that at this point they select “Continue as Guest”. This will bypass the need to create an account and allows them to move immediately into the application.

Please review this document and reach out to any member of the Ohio team with questions. Also, please check www.anthembrokerconnection.com for dates of upcoming webinars where we will be reviewing the entire online application process.

 

Additionally, now is a great time to contact your existing clients and remind them that they have the ability to “visit” a physician from the comfort of their home through our LiveHealth Online benefit. Please see the below information that outlines how you can order co-branded LiveHealth Online brochures at no cost. These are great pieces to share with your existing clients. We encourage you to discuss this benefit with all prospects as well as it positions you as their health care expert who will guide them safely through the buying decision with their health as your number one priority.

 

Now more than ever is an important opportunity to promote LiveHealth® Online doctor visits

Because the health and safety of all we serve is a priority, you can help by encouraging the use of online doctor visits from home with the LiveHealth Online Flier – available NOW on the Sales Toolkit.

 

Visit the Sales Toolkit TODAY and customize the flier with your contact information. Share the flier with prospects, current clients and your community centers of influence. Reminding them of this valuable tool supports our commitment to access to care, especially for those with special needs.

 

LiveHealth Online is a safe and effective way for members to see a board-certified doctor and receive health guidance from home with a smartphone, tablet or computer-enabled web cam.

Medical Mutual of Ohio’s COVID-19 Updates

COVID-19 Coronavirus Testing Covered with No Member Cost Sharing
Applies to: All Lines of Business

To help combat the spread of COVID-19, Medical Mutual is covering all diagnostic testing for the virus, as long as it is ordered by a medical provider. We are also waiving all member cost sharing, including copays, coinsurance and deductibles for these tests.

If any self-funded group has questions or concerns with this approach or want to opt out, they should contact their Medical Mutual representative. Labor groups are required to opt-in for covering COVID-19 testing with no member cost sharing.

IRS Guidance on HSAs and COVID-19 Testing and Treatment
The IRS issued guidance on March 11, 2020, allowing pre-deductible coverage of testing for and treatment of COVID-19, as determined by the health plan. This applies to high-deductible health plans (HDHP) with health savings accounts (HSA). This means that Medical Mutual’s HDHPs with HSAs can cover COVID-19 testing and treatment without member cost sharing.

Business Continuity Assurance
Medical Mutual has a business continuity plan in place that covers a variety of incidents, including illness outbreak. Should the situation with COVID-19 warrant, we are prepared to initiate that plan for all our offices. We are confident Medical Mutual can continue to serve our members regardless of where our people are physically located.

Credible COVID-19 Resources
We are working with and will follow all guidelines issued by the Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services, the US Food and Drug Administration, the Ohio Department of Health (ODH) and other state and local public health departments in supporting our members’ needs. We encourage our customers to seek information from the following sources:

CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html

ODH: https://odh.ohio.gov/wps/portal/gov/odh/know-our-programs/Novel-Coronavirus/2019-nCoV

Important information for Medical Mutual members about COVID-19 and our response is available at MedMutual.com/Coronavirus.

CSM & Anthem Training- With 1 Hour of CE Credit! | Columbus

Cornerstone Senior Marketing & Anthem are hosting a series of Continue Education courses. Don’t miss these great topics and earn 1 hour credit towards your continuing education!

Thurs. April 2- Columbus

9:00am – 11:00am

Location: Wedgewood Golf & Country Club

9600 Wedgewood Blvd. Powell, OH 43065

REGISTER HERE