IMPORTANT CHANGES COMING: Mutual of Omaha 2021 PDP’S

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Per Mutual of Omaha press release on September 8, 2020:

Coming Changes in PDP Plan Offerings for 2021

For the 2020 plan year, Mutual of Omaha Rx offers two Prescription Drug Plans – the Value and Plus plans. For
2021, we will continue to offer the Plus plan but will be ceasing the Value plan and introducing a new low premium
plan called Premier.

We are discontinuing the Value plan due to poor claims experience, which would have forced us to increase
premiums significantly in 2021. These premium changes would have made the Value plan uncompetitive.

 

READ FULL PRESS RELEASE

Anthem’s 2021 Virtual Roadshows & AEP Readiness Webinars!

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REGISTER NOW for one of  ANTHEM’S 2021 VIRTUAL Roadshows and AEP Readiness! 

 

Register via the Anthem Broker Connection website at https://www.anthembrokerconnection.com/home.  (You will need to use Google Chrome web browser)

Note:  All times shown are EST:

 

Register via the Anthem Broker Connection website at https://www.anthembrokerconnection.com/home.  (You will need to use Google Chrome web browser)

 

Scroll under the Google Map, under Upcoming Events and type ‘Anthem’ or ‘OH’ into the Search Line and click Enter:

 

Aetna Senior Supplemental Email Signature Option Update

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Update: Email signature option

Aetna Senior Supplemental is making their email signature process on Aetna Quote & Enroll even easier for you. You’ll see this new feature starting Monday, September 14.

Email signature option temporarily unavailable September 9 – 14

As they update the systems with this new feature, the current email signature feature will be temporarily unavailable for new applications from Wednesday, September 9 at 4:30 p.m. CT until Monday, September 14 at 8 a.m. CT. 

NOTE: During this time, you’ll still be able to use any of Aetna’s other signature options (in person or secure question) for new applications. If you have already started an email signature and sent it to your client, you can still have the client complete the signature and submit it through the “My cases” tab on Aetna Quote & Enroll until September 14.

New email signature process starts September 14

The updated email signature process will be available starting Monday, September 14. After this date, any outstanding email signatures will have to be cancelled in “My cases” and the new email signature option used.

Fewer steps, faster submissions

With Aetna’s updated email signature process, your application will go directly to the home office once your applicant signs the emailed application.

View new email signature process

 

If you have any questions, please reach out to your Cornerstone Senior Representative. 

Lumico Agent Registration for NEW Lumico Portal & E-Application

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Lumico’s new e-Application will be hosted on a brand new portal. Registration for this new portal is REQUIRED to start a Lumico Med Supp application.

Below is a step-by-step approach to get your agents registered and ready to go!

A quick update on the agent tablet incentive program…

To expedite delivery of tablets once agents qualify for the program, please direct agents to AEP Agent Program Submission Form where agents can enter their mailing address ahead of time.

 

If you have any questions or concerns over Lumico please reach out to Michelle Kapp with Cornerstone Senior Marketing.

SureBridge Polices Suspended for COVID-19 Premium Relief

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Per SureBridge Message on 9/2/2020:

 

Due to Covid-19 Premium Relief, there are approximately 2,000 policies that remain suspended as a result of customers contacting Customer Service to request premium relief.

An email will be going out to customers this week requesting they contact Customer Service if they would like to reinstate their policy(ies). The normal 45-day guideline will be waived in order to reinstate these policies. Customers will have the option to make payment arrangements in order to repay past premiums. Any policies that remain suspended as of September 18, 2020, will automatically lapse unless they are paid to date or a payment arrangement has been made. Click here to view a sample of the email that customers will receive.

Please note, agents cannot contact Customer Service on behalf of the customer to request reinstatement. The request can only be made by the customer.

If you have any questions, please contact Producer Support at (888) 797-4447. Representatives are available from 8:00 a.m. to 5:00 p.m. Monday – Friday.

UCT’s Agent Web-Portal is Now Fully Operational

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UCT announcement from 9/1/2020:

 

A VERY IMPORTANT ANNOUNCEMENT FROM UCT
Effective Immediately: UCT Is Happy To Inform You That The UCT Agent Web-Portal Is Again  Fully Operational.
We sincerely apologize for any inconvenience that this may have caused you !
For specific product details please visit the UCT AGENT PORTAL or contact UCT AGENT SERVICES AT: 1-800-848-0123 EXT: 1304 or Client Services at: 1-800-848-0123 Ext: 1300

All products are issued (and underwritten) by the Order of United Commercial Travelers of America. 

Mutual of Omaha’s Ready to Sell Status Monitoring Now Available on SPA

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Mutual of Omaha announcement from 8/31/2020:

 

What is New?
Recently, we enhanced the user experience on Sales Professional Access (SPA), to include the ability for you to be able to see your Ready to Sell Status for Mutual of Omaha Rx Prescription Drug Plans. This enhancement will give all levels in a hierarchy, for PDP, line of sight to their Ready to Sell status. This status update will include items that may be missing or need to be completed, in order to successfully be Ready to Sell.

How Can the RTS Status Be Viewed?
Once you log into SPA, on the homepage, you will find a Reports tab. Clicking on the Reports tab will take you to a Case Monitoring link. From the link, you or an upline can click on the “My Status” link to bring up the detailed RTS Status page for the current SPA profile. This information includes your Producer Number, NPN, Producer Name, Ready to Sell Status, AHIP/Compliance status, and Product Training status.

If you have not completed a portion of the steps or training needed to be Ready to Sell 2021 PDP, the status field for that step or section would remain blank until that section has been successfully completed. Once a step has been completed, a completion date will be automatically populated for that step.

Once completed, you or an upline will click the “Summary” link to bring up any uplines or downlines RTS Status. Sales Professional Access will store the current and upcoming plan year statuses.

Ready to Sell?
If you are unsure of the steps to be Ready to Sell 2021 Prescription Drug Products, you can reference the chart below or view a short video link here. These provide the important steps a producer needs to successfully complete to be Ready to Sell, each plan year.  If you are unsure of your Ready to Sell Status, visit mutualofomaha.com/broker and check out the status, effective September 2, 2020.

MMO: Pre-Order Your MA Supplies NOW!

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Pre-orders for 2021 Medicare Advantage materials are now available in the Order Materials section of MyBrokerLink. This pre-order opportunity will close on Friday, September 11, though you will be able to continue ordering after that date. Only orders placed by September 11 will be guaranteed for arrival prior to October 1. Any orders received after September 11 will start shipping on October 1 in the order they were received.

Visit MyBrokerLink now to place your order for any materials you need for the 2021 Annual Enrollment Period, including updated pre-enrollment kits for all three regions. This year’s kits are customized to the HMO and PPO plans in each region, and include individual Summary of Benefits documents, an application specific to that region and a brochure explaining the benefits of our plans.

If you are selling in Region 1 or Region 3 , MMO expecs a majority of your sales to be in the HMO Classic, Secure and Signature plans. They recommend only ordering a few of the other HMO and PPO kits.

If you are selling in Region 2, MMO expects a majority of your sales to be in the HMO Classic plan. They recommend only ordering a few of the PPO kits.

If you are not selling in multiple regions, MMO encourages you to only order 1-2 of the kits that are outside of your service area.

If you plan to sell virtually this Annual Election Period, please attend one of MMO’s webinars. Click a link below to R.S.V.P.

MedMutual Advantage plans include:

  • $0 medical deductibles
  • $0 or low prescription drug deductibles
  • Dental and vision coverage with options for extra coverage
  • A credit to spend on over-the-counter medical supplies like bandages, aspirin and cough medicine delivered to a member’s home
  • SilverSneakers® fitness membership
  • Telemedicine visit options
  • Transportation services and home meals program after inpatient hospital stay

 

Any Questions contact your CSM representative.