Cigna’s Online Customer Portal: myCigna

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Your customers now have access to myCigna.com, a portal that will allow better access and understanding of the benefits that come along with their Cigna Medicare Advantage plan.

After creating an account on myCigna.com, Medicare Advantage customers can:

  • Search for in-network hospitals, providers, pharmacies and other care sites
  • View and print extra ID cards
  • Review current coverage and costs
  • See claims summaries and explanations of benefits (EOBs)
  • Seamlessly access MDLive for virtual care

myCigna can even help your customers find the best prices on their prescriptions! myCigna is available NOW to all Medicare Advantage customers. Make sure yours know about this valuable and easy-to-use tool!

 

If you have any questions regarding Cigna’s MA plans/products, contact your CSM representative.

A Special AEP Incentive from Humana and Cornerstone Senior Marketing

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Earn a FREE 1,000 piece mailer to start the new year!

Start the new year off right with a FREE 1,000 piece mailer. This generous marketing bonus is available to all agents that submit a minimum of 5 Humana Medicare Advantage applications between November 13 – December 31, 2020.

  • Eligible agents will recieve a mailer credit early in 2021, that includes a custom prospect mailing list, postcard, and mailer fulfillment.
  • No registration required  – Humana will track application submissions and Cornerstone Senior Marketing will contact all eligible agents early in 2021 to award their FREE 1,000 piece mailer.

Thank you for all you do and have a great AEP!

The HealthPlan Updated Med Sup Compensation for West Virginia

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The HealthPlan notice from 11/16/2020: 

There is an update to THP Medicare Supplement commission/admin rates in WV.  This update is required so that we can comply with the State of West Virginia Regulatory Rule 114-24-14, which went into effect 4/1/2020.  The rule requires that carriers pay the same amounts paid in year 2 for all compensated renewal years.   Unfortunately, the legislative change was missed by THP until now.

Summary Change

Current WV Medicare Supplement

20% YEARS 1-5

4% YEARS 6-10

ADMIN :  1% YEARS 1-5, .5% YEARS 6-10

 

Updated Schedule WV Medicare Supplement

 

New/Open Enrollment: 20% YEARS 1-8

Guaranteed Issue: 10% YEARS 1-8

ADMIN:   New Open Enrollment: 1% / Guaranteed Issue: .5% YEARS 1-8.

 

There are no other changes to either Ohio or West Virginia rates.

 

This change was effective 4-1-2020.  This means that you may see back-dated commission or admin. that is owed to you on future commission statements.  This will be paid by end of year in most cases.

We apologize for this late notice.  Procedures have been put into place to ensure that we deliver any compensation changes by 9/1 each year, moving forward. We are asking that your office reach out to Tracie Soptelean, Manager Broker Relations on how you would like this information communicated to your agents.   She has the updated exhibits that you can personally send to your agents or she can send an email notification. Please let her know as soon as possible how you would like to procced.

Check Out Cigna’s Veterans Support Line

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Cigna is committed to helping veterans in many ways, and one of those ways is with our Veterans Support Line. This free service is available to any veteran, as well as their caregivers and families, no matter if they are a Cigna customer or not.

This free service is available around the clock, 365 days a year, at 855.244.6211. 

  • It’s not just for health issues.
  • If someone who is in a crisis calls, they will be immediately routed to a member of our crisis team trained to handle these specific situations.
  • It is completely anonymous. Cigna does not ask for verification of military status or relationship to a veteran and does not ask for any personal identification.
  • It’s staffed by licensed Cigna behavioral health specialists.
  • There is a dedicated triage team that will help veterans find the right resources and services.
  • It’s not just for Medicare customers, it’s for any person who has served our country.

Some of the common issues our team helps with include:

  • pain management
  • substance use counseling and treatment
  • financial issues
  • food
  • clothing
  • housing
  • safety
  • transportation
  • parenting and child care
  • aging services
  • health insurance
  • legal assistance

Make sure all your customers know about this free service from Cigna.

MediGold Achieves 4 out of 5 Star Rating for 2021

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MediGold is honored to announce that it has received a 4-Star Overall Plan Rating out of 5 stars1 for our 2021 Ohio HMO plans. This rating is the result of the combined efforts of our passionate colleagues and network providers.

Thank you for your continued participation with MediGold!

1 Centers for Medicare & Medicaid Services evaluates plans based on a 5-star rating system. Star ratings are calculated each year and may change from one year to the next. 2021 Star Ratings are based on services and care members received in 2019 and are posted at Medicare.gov.

 

Attention Ohio Brokers:
Premier Health and PriMed Physicians joining the MediGold Network in 2021. For the latest information and Medigold network announcements CLICK HERE.

WellCare/Centene: Retroactive Enrollment Reminders

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WellCare/Centene Announcement from 11/13/20:

Retroactive Enrollment Reminders

Did You Know – CMS monitors and scrutinizes retroactive enrollments that result from broker errors during the initial enrollment application process? As such, these largely preventable, broker-related errors present compliance issues for Centene that may have downstream effects on any related broker contractual arrangements. As a best practice, please review all applications prior to submitting to ensure accuracy of the submission.

For further insight, we have identified some of the most common mistakes to watch for:

  • Incorrect effective dates selected
  • Plan name and plan number mismatches
  • Missing required information, and no responses to our requests for information
  • Incorrect plan segment (PBP) selected by agent during agent assisted web application

If you have any further questions, please contact your Cornerstone rep.

MMO: Unity Health Removed from Network- 1/1/21

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November 13, 2020
Special Broker Update

Unity Health Removed from Network Starting Jan. 1, 2021

Category: Network
Applies to: All

We were unable to reach an agreement with Unity Health Network, a multi-specialty physician group with locations in Summit, Portage, Medina, and Stark counties. As a result, all providers associated with the Unity Health Network will be removed from Medical Mutual’s commercial and Medicare Advantage networks, effective Jan. 1, 2021.

To communicate this change and provide direction for members to find new in-network providers, we will send a letter to approximately 7,800 commercial and 900 MHS members who received services from a Unity Health provider in the past year. Letters have already been mailed to affected Medicare Advantage members.

 

Check out Cigna’s New Virtual Selling Tools

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At Cigna, we’re always looking for ways we can help you build your pipeline and nurture your leads in order to increase your sales.

 

While we’ve talked before about the Broker Enrollment Assistance Line, the Plan Switch line and the ability to use a personal URL to enroll your customers electronically, we are excited to introduce the Cigna Medicare Learning Series for you to share with prospects.

 

The Cigna Medicare Learning series includes eight animated videos that your customers can view at their leisure. You direct customers to the videos, and you help them pick and choose topics based on their familiarity with various Medicare topics including:

 

  • Explanations of Parts A-D
  • Medicare plan types
  • The value of Cigna Medicare plan
  • Financial assistance

Lasting about two minutes each, you can find the videos here.

 

Plus, our new virtual sales packet for brokers is available by logging into Producers’ University* and navigating to Resource Library, then Sales, and then Virtual Sales Tools. In the sales packet you’ll find additional tools such as infographics and social media content

 

MediGold 2021 Dental Riders

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Adding MediGold 2021 dental riders on electronic enrollment platforms

Attention:  The electronic enrollment tool located on Medigold.com’s broker portal allows agents to add one of the dental riders when completing an electronic enrollment form.  However, the other electronic enrollment platforms that were developed thru Connecture do not currently give agents the capability  of adding the dental riders on the 2021 enrollment forms.  Medigold is working with Connecture to have this capability added and it is estimated that feature will be available around January 1st 2021.  In the meantime, if you enroll a member that would like to have this rider added to their enrollment, have the new member contact Medigold member services at 1 (800) 240-3851 and request to have the rider added.  The new member needs to contact Medigold member services no late than December 7th 2020 in order to add the dental rider.  Please call, or email me if you have any questions. As always, we at Medigold thank you for your partnership.  Be safe during the 2021 AEP.

Get your 2022 AHIP Cost Covered with Medical Mutual

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Receive a free AHIP code when you sell 5 Medicare Advantage applications

Get rewarded for selling Medicare Advantage plans.  MMO will give you a free AHIP code to cover your 2022 AHIP training when you sell 5 new Medicare Advantage applications with January 1, 2021, effective dates.

MMO recognizes that AHIP is costly so they would like to cover the cost so you can use that money elsewhere.  Codes will be distributed prior to the 2022 AHIP training.

 

If you have questions on where your sales are to-date, please reach out to your Cornerstone Senior Marketing rep.