COVID-19 | BROKER RESOURCE CENTER
One location to access resources for all carrier and CSM platform electronic and telephonic enrollment application processes, and so much more!
- Cornerstone Senior Marketing Supports Business Continuity with Telework Technology through MedicareCenter
- MedicareCenter is the right technology for quoting Medicare plans and managing your own business remotely, as you provide a comfortable haven for seniors to confidently shop and securely enroll in their best fit plans online.
- One platform convenience to quote and enroll multiple carriers: Aetna, Anthem, Humana, Medical Mutual of Ohio, Silverscript, WellCare, Allwell, Mutual of Omaha, Medigold, Cigna, Molina, and UnitedHealthcare.
- Beneficiaries easily find their best fit plans online, with and without assistance.
- Telework Technology Tip Marketing Shopping Link 4.3.20
- Text to Enroll Flyer_CSM_6.4.20
RECENT NEWS, SUPPORT DOCS & UPCOMING TRAININGS
Headlines | News | Updates
- CMS COVID-19 SEP Announcement 5.5.20: Nationwide COVID-19 SEP Start Date March 1, 2020 – SEP End Date – June 30, 2020
- CMS COVID-19 Press Release/Update 4/13/20
- CMS Medicare Telehealth Coverage Update (video 4/3/20)
- MA SEP Delayed (NAHU)
- State of Ohio Call Center (Coronavirus related questions 1-833-427-5634)
- ODI: Insurance and coronavirus toolkit
- National Association of Insurance Commissions Coronavirus Resource Center
- FAQ’s on Medicare Coverage and Costs Related to COVID-19 Testing and Treatment – Source: Kaiser Family Foundation/https://www.kff.org/3-30-20
- Telehealth keeping patients and providers connected during coronavirus pandemic
- CMS: Open Payments COVID-19 Announcement
Health and Wellness:
Support:
- Medicare Phone Sales TIPS
- Medicare: Handling Objections TIPS
- MedicareCenter Business Continuity and Telework
- Upcoming Trainings – Visit the Event Calendar to register
- ZOOM video conferencing is offering service at no cost right now. It’s a great way to connect remotely with your clients!
- Infographic – Virtual Services for Remote Services – Download here
- Med Supp Social Media Lead Intro
- Med Supp T65 Direct Mail Lead Intro
- Med Supp Annual Review Intro Final Expense Cross Sell
- Med Supp Referral Intro
- TIPS_InfoSecurity
- TIPS_PositiveTone
- TIPS_Phonetic Alphabet
- TIPS Medicare Telephonic Enrollment
- CSM Social Media Overvie
Carrier Resources
- Telephonic MAPD Marketing Appointments now available
- Remote Agent Telephonic Enrollment (RATE) accessed in AMA
- Click here for training, best practices, scripts and tutorials
- 5/19/20: Extended SEP —Updated Time Frame.
- 5/18/20: Temporary Telephonic Enrollment Option
- 5/6/20: SEP Notice for individual affected by COVID 19
- COVID-19 Updates and Talking Points
- Helping members feel supported
- Click here all updates and Telephonic MAPD Marketing Presentation info
- New Enrollment Process – A compliant way to capture the Scope of Appointment and complete an enrollment application without direct contact and; Ensures that both beneficiary and agent are maintaining social distancing guidelines.
- 4.30.20 – COVID-19 Updates and Talking Points
- Zoom Update (4/3/20)
- MMO COVID-19
- Continue to use the MMO online enrollment tool
- Click here for How to Send an Electronic SOA + Online Enrollment Guide
- Click here for MMO Telehealth Coverage clarification
- UHC COVID-19
- Producer Help Desk after hours until 10pm EST Mon-Fri: 888-381-8581
- Click here for the Complete LEAN User Guide
- Renew Active Update Through COVID-19 – enhanced offerings to include Fitbit Premium as well as a “Staycation” feature with UHC’s cognitive partner, AARP Staying Sharp. Read more!
- 2020 – UHC – The New Virtual Appointments and Enrollment job aid (added 4.1.20)
- One on One Appointment Check List
- 6/17: New Electronic eSignature is available for SOA’s (English and Spanish). Read full update
- 2020 Compliance Communication – SEP Notice for Individuals Affected by COVID-19 (5/6/20)
- Humana COVID-19
- Use Humana’s Enrollment Hub or FastApp electronic tools
- Click here for the latest Enrollment App Submission Options
- Humana COVID-19 Agent Response Manual
- Aetna E-kits Guide
- Ascend eKit & Digital Signature User Guide_2020-05-26
- New & extended cost-share waivers for Medicare due to COVID-19 – Read full update
- COVID-19 SEP Announcement
- Aetna COVID-19
- Click here for full details on selling remote with Aetna
- Click here for the latest COVID-19 update, including information about planned Medicare events.
- View and register for upcoming Aetna trainings here: https://www.aetnamedicareagenttraining.com/
- Download the Aetna HCS Hearing Aid Flyer
- e-Kits and R.A.T.E. training video
- Latest and Greatest Electronic Enrollment Guide (4/15/20)
- DVH–instructions
- UCT Electronic Signature
- Enroll online or over the phone – UCT Agent Portal
- Dental, Vision, Hearing, Med Supp, Cancer and CI
- Click here for full online enrollment guidance
- Use E-app for Lumico Medicare Supplement plans
- Easy to use, dashboard app tracker, FDA Database for Prescription Drugs
- Click here to access the Lumico EAPP Guide
- Lumico – here to help! Latest update (4.6.20)
- New: Effective May 29 – Lumico_Voice Signature IVR_Hotsheet Lumico_
- New: Effective May 29 – Voice Signature IVR_Training Manual
- 052820_SEP_ABCBS
- Anthem COVID-19
- Use online app transfer process. Access online app process webinars here
- Click here for full online enrollment guidance
- Virtual Job Aid
- LEAN Remote Signature Job Aid
- Improved! Anthem Voice Signature replaces Voice Vault. Ask your CSM Rep for more info.
- mProducer eSOA Guide
- Customer ESOA Step by Step
- Member costs waived for COVID-19 testing
- Recommending use of telemedicine services
- Click here to access the recent COVID-19 guidance
