Aetna Ascend Update: Extra Help Eligibility and MBI Verification

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Are you using Ascend to enroll DSNP clients??  If so, here is some great news.

WiPro functionality has been added into Ascend to verify Extra Help eligibility and MBI verification.  This functionality should be used to see if a prospect qualifies for Extra Help. You also benefit by making sure that the MBI that is given to them is entered in correctly and the enrollment is not pended due to invalid MBI.

Aetna is still working to enable functionality for Medicaid Eligibility – so stay tuned!

To verify Extra Help, your agents can follow the screen shot below:

Verifying MBIs should significantly reduce the need for additional information in this category.  To verify MBI, please see below: