Aetna Mail Delays – IMPORTANT UPDATE

Mail delays due to winter storms

Due to winter storm conditions across the country, policy and ID card delivery may be delayed by the USPS. Both policy pages and ID cards can be viewed at any time by signing into the member side of

The Aetna office is currently closed due to the weather, and not able to receive, process or send any mail from their office at this time. Many Aetna vendors have also been dealing with mail delays, power outages, and diminished staff due to local weather conditions.

Aetna anticipates they will begin processing mail again on Monday, February 22.

Here’s how Aetna is supporting you and your clients:

  • No policies will lapse due to winter storms delaying mail delivery.
  • Teams are working remotely and continuing to process new business and claims as normal.
  • Customer service teams are available through both Live Chat on the website and by phone.

If you have any questions, just contact the Agent Services team by using the Live Chat feature at or by calling 866-272-6630, or reach out to your Cornerstone Senior Marketing Service Representative:  614-763-2255 or by email: