Aetna’s ASCEND iPad User Notification & VBE Holiday Hours
Aetna has also posted this notification on the Ascend message board
Automatic download of the new Ascend app for iPad users only:
There is an Ascend platform wide adjustment due for release at midnight that will prompt iPad users to download the new Ascend app.
The app will automatically download as soon as the iPad device is turned on tomorrow. The download of the new app is necessary for the RATE feature to work.
This will not affect Windows users, only impacts iPad users!
Holiday Hours of Operation for VBE and AHD:
VBE Call Center
Christmas Eve – Closed
Christmas Day – Closed
New Year’s Day – Closed
Ascend Help Desk (AHD)
Christmas Eve – Open, 8 AM – 11 PM EST
Christmas Day – Closed
New Year’s Day – Closed