Important Notification: Agents with an Anthem appointment through Cornerstone Senior Marketing

It has come to our attention that all agents appointed with Anthem through Cornerstone Senior Marketing most likely received an email communication directly from Anthem.

The email would have resembled the following message:

Here’s information to help you get started.

Hi   __________,

Welcome to Anthem Blue Cross and Blue Shield. We’ve approved your application, and now you’re licensed to sell our products. We’re here to help you build your business, support your clients and stay informed. Here are important details you need to get started.

Information to get started

  • Your new agent contract for ___ is effective __________
  • Your encrypted ID is ___________. Be sure to save this number and include it on your enrollment applications.
  • If you haven’t already, log in to our Producer Toolbox at if you want to set up direct deposit to get your commission payments. You’ll also find a variety of resources to help you manage your book of business. Just use the same username and password you set up when you registered with us.

Do you need to transfer business?
We just need your request in writing. Then, we can pay you for the business you are transferring. Call our Sales Compensation team at 1-877-304-6470, and select option one for help.

Do you have questions? We can help.
Agent Services: 1-800-742-8199 or
Medicare Agent Services: 1-800-633-4368 or

This email was sent to you due to a technical issue that had occurred at Anthem.


Anthem stated the following around the issue:

This issue occurred due to an internal Anthem system migration which placed a term date on your downline agency’s appointments in error.  Due to the agency’s appointment being termed, this in turn termed all of your downline agents.” 

Once Cornerstone Senior Marketing was made aware of the situation, we quickly had Anthem correct the issue, which prompted the above email.


The good news – NO ACTION IS REQUIRED ON YOUR PART.   However, some of you may have also experienced issues using your mProducer tool.  Please note that should resolve itself within 24 hours of receiving the communication from Anthem.


Cornerstone Senior Marketing is advising our agents to please monitor their commission statements as a result of this situation and it’s resolution.  If you see any issues that need reporting, please let our team know.  We appreciate your understanding with this and apologize for any inconvenience.

Thank you for your partnership.





Tim Shook, Vice President

Cornerstone Senior Marketing