Medical Mutual May Updates

• As a reminder, Medicare Advantage clients have access to the 24-hour nurse line which can assist with any questions about COVID-19 symptoms or other health-related issues. The nurse line is available toll free for members at 1-888-912-0636.

• Medical Mutual is taking further steps to be accommodating during the COVID-19 pandemic and is implementing a temporary solution for brokers writing Medicare Advantage plans. Effective Mar. 20, 2020, agents will be permitted to send and receive scope of appointment (SOA) consent via email. This will allow you to assist your clients in a compliant way without meeting them face to face or requiring an SOA form to be printed and mailed. Please contact your account manager for email submission template and further information.

• MedMutual Advantage members who are experiencing difficulty paying premiums or out-of-pocket healthcare costs due to COVID-19 may be referred to Centauri’s PremiumAssist program. Centauri will screen members to determine if they are eligible for financial assistance with their Medicare Advantage premiums and other medical expenses through the Medicare Savings Programs (MSP), as well as any additional assistance with prescription drug costs through the Extra Help program. Centauri’s PremiumAssist program can be reached at 1-877-236-4471 (TTY 711 for hearing impaired) Monday through Friday from 9 a.m. to 7:30 p.m. EST

• Effective Mar. 9, 2020, Mom’s Meals is implementing contactless delivery measures for all meals provided to MedMutual Advantage members who are being discharged from the hospital. These measures were implemented to help prevent the spread of the COVID-19. Details on the Mom’s Meals COVID-19 response can be found on

• How are you communicating with your clients during this time? If you need something to talk about, remind the Medicare members of the SilverSneakers program through Medical Mutual. During this time, Medicare members can take advantage of online tools to help them stay fit, including SilverSneakers On Demand, SilverSneakers Go, as well as live Facebook events. Members can login to access these resources through