Sourced from Anthem Broker Communication from 12/14/21:

We would first like to acknowledge that our friends and families in Western KY are in our thoughts and prayers during this difficult time. When things like this happen it makes us all stop and think about what is really important and to be grateful for the things that we have. We are doing outreach to all of our brokers in Western KY to see how we can help. If anyone on this email needs anything, please let us know.

 

Now that AEP is behind us, we want to thank all our broker partners for finishing strong and putting up some great numbers for Kentucky. We appreciate all your hard work and we can’t thank you enough.

Here is what is included in your Ohio News:

• ID cards and when to expect them.
• HRA for Non-DSNP members eff 1/1/2022

 

Member ID Cards 2022: What To Expect

For 2022 plan effective dates, based on product availability and selection, our members can receive up to four different member Identification (ID) cards as follows:

1. Member ID card: to be used for all medical services
2. OTC card: to be used to purchase over-the-counter products at specific retailers
3. Healthy Groceries: A monthly grocery allowance that can be used to purchase healthy grocery items.
4. Flex Account –An annual allowance that a member can use to extend their supplemental coverage for dental, vision, and hearing.

 

When will the member receive their cards? On certain plans, some of the benefits included in Essential Extras/Everyday Extras for 2022 are embedded supplemental benefits. Please review specific plan documentation for more details and lists of specific plans.

 

Member ID Card:

• New members will receive their ID card and either a Welcome Guide or a Checklist in their Welcome Kit that is mailed to the member approximately 10 days after their enrollment is confirmed.
• Existing members MAY receive a new ID card.  Existing members with plan benefit changes (copay amount, phone number, etc.) can expect to receive a new card late November or early December.

OTC Card:

• New and Existing members – Members will receive their ID card in their 2022 OTC Welcome kit along with the catalog. No activation is required.
• New members enrolling during AEP will receive their OTC card and product catalog by 1/1/2022. If enrolling after AEP, they will receive it approximately 4 weeks after their enrollment  date.
• Example of Kroger OTC card below (for Kroger branded plans). Reminder, OTC can be used at both Kroger AND Walmart in store.

Grocery Card:

• If pre-certification IS NOT required (DSNP Plans) – The Grocery Card should arrive prior to the member’s enrollment effective date. No activation is required
• If pre-certification IS required – Essential Extras/Kroger HMO & PPO – The Grocery Card should arrive within 5 weeks from initial request. Member must call in to request this benefit.

Flex Card:

• Essential Extras/Everyday Extras – The Flex Card should arrive in about 3 weeks from initial request.

 

Earn EXTRA CASH While Building Relationships with Your New Non-SNP Members

OEP is just around the corner. As promised, beginning January 1, 2022, you can earn an extra $50 for the completion and submission of a Health Risk Assessment (HRA) for members enrolled in a NEW Non-SNP Medicare Advantage (MA) plan for January 1, 2022 effective dates and beyond.

You read that right! During OEP, from January 1 through March 31, when following up with your NEW Non-SNP members who enrolled and are effective January 1, 2022 and beyond, simply help them complete the Non-SNP HRA and you’ll receive an additional $50.

 

Be on the lookout for a separate email communication that includes the following details:

• Ways to submit the Non-SNP HRA
• Talking Points for OEP check-in calls leading to the completion of an HRA
• Payment process and timing of payment

 

 

We appreciate your support and commitment to us during this selling season and thank you for your dedication to our members.

 

 

ANOC Letters:

2022 Annual Notice of Changes (ANOC) Update

The 2022 Annual Notice of Changes (ANOC) have begun to mail and will continue through the last week of September so that our members receive their ANOCs timely by September 30th and in accordance with CMS regulations. Beginning 10/1, you can download the ANOC from mProducer using the Plan Documents on the Plan Details quoting page.

The 2022 ANOC mailing includes the following components:

• Envelope messaging (address sheet showing through a clear plastic bag) which, depending on the amount of plan changes, will have several variations:
• It’s easy to keep your current plan. No action is required — it will auto-renew in December.
• Your plan just got better. No action is required — it will auto-renew in December.
• Want to keep your current plan? No action is required — it will auto-renew in December.
• See what’s new in your plan for next year.  Questions? Call us to go over what’s changed – we’re here to help.
• Annual Notice of Changes booklet, which includes:
• Provider Directory, EOC, and Formulary Notice; the notice provides our members with information on how to access these documents online or request by paper
• Notice of Privacy Practices (NOPP)
• CMS Opioid Disclaimer

 

Moving from PDP/MS to MAPD:

• When PDP members enroll into another plan, their MS plan will NOT cancel automatically.
• Please inform the member that they MUST contact MS customer service to process that cancellation/disenrollment.
• If leaving a competitor plan, they should contact the competitors MS Customer Service to cancel that policy.

 

National PPO Network:

See attached for PPO Networks. As long as provider is in network, OH Members can travel to any of the attached states on their MA Plan.

 

Product spotlight – PERS

If you are looking for a ‘sticky’ benefit to help keep your clients with Anthem, look no further!

Our Personal Emergency Response System benefit will help you retain that member and make it near impossible for them to leave. Why you ask? Well, there are many reasons that set our unit as Best in Market. All of our plans have this at no additional cost and requires no health qualifications. All the member has to do is call member services and request it!

• 24/7/365 assistance anywhere in the country where there is a cell signal (works off ALL cell towers, not just certain carriers like other plans)
• Unit has a GPS locater and microphone inside. If member is lost, all they have to do is press the button to be connected to the care team. If their child or caregiver needs to find them, they can call the Care Team and have the unit pinged
• Optional fall detection services
• Water resistant; ok for shower or playing in sprinkler with grandkids, not ok for scuba diving
• Unit is great, but it won’t work if member forgets to charge it. Unit has a 36 hour battery life, but we recommend charging at the same time each day (put the charging cradle on tv stand and charge it at the same time every day. Do they watch news or Jeopardy every day? If so, make that the charging time. It will take @3 hours to charge from 0-100%
• Care Team includes licensed social workers. Member can press button to talk to someone because they are lonely, or, to ask for more information about a product they just saw advertised on tv. The Care Team is there for them around the clock

 

2022 Sales Kits:

They are coming in. Have you ordered yours yet? If not, head on over to https://custompoint.rrd.com and place your order today. The account is always wpss.

 

Virtual Seminar Schedule:

If you were unable to attend a live road show, please join us for a live webinar. You can register in our Anthem Broker Connection site here.

 

 

Anthem Broker News from: 8/31/21

We are very excited to share that it is now OFFICIAL:  Piedmont Healthcare in Georgia joins the Anthem network effective Sept. 15^th, 2021!!!   

We are positioned to be very competitive in GA, ESPECIALLY with the addition of Piedmont.

GA APPOINTED AGENTS: Make sure and certify to sell Anthem’s MA products for plan year 2022!

 

If you have any questions, please consult your Cornerstone Senior Marketing rep today.

It has come to our attention that all agents appointed with Anthem through Cornerstone Senior Marketing most likely received an email communication directly from Anthem.

The email would have resembled the following message:

---

Here’s information to help you get started.

Hi   __________,

Welcome to Anthem Blue Cross and Blue Shield. We’ve approved your application, and now you’re licensed to sell our products. We’re here to help you build your business, support your clients and stay informed. Here are important details you need to get started.

Information to get started

• Your new agent contract for ___ is effective __________
• Your encrypted ID is ___________. Be sure to save this number and include it on your enrollment applications.
• If you haven’t already, log in to our Producer Toolbox at https://brokerportal.anthem.com/ehb/web/bkr/acc/login.htm if you want to set up direct deposit to get your commission payments. You’ll also find a variety of resources to help you manage your book of business. Just use the same username and password you set up when you registered with us.

Do you need to transfer business?
We just need your request in writing. Then, we can pay you for the business you are transferring. Call our Sales Compensation team at 1-877-304-6470, and select option one for help.

Do you have questions? We can help.
Agent Services: 1-800-742-8199 or agency.services@anthem.com.
Medicare Agent Services: 1-800-633-4368 or medicareagentsupport@anthem.com.

---

This email was sent to you due to a technical issue that had occurred at Anthem.

 

Anthem stated the following around the issue:

“This issue occurred due to an internal Anthem system migration which placed a term date on your downline agency’s appointments in error.  Due to the agency’s appointment being termed, this in turn termed all of your downline agents.” 

Once Cornerstone Senior Marketing was made aware of the situation, we quickly had Anthem correct the issue, which prompted the above email.

 

The good news – NO ACTION IS REQUIRED ON YOUR PART.   However, some of you may have also experienced issues using your mProducer tool.  Please note that should resolve itself within 24 hours of receiving the communication from Anthem.

 

Cornerstone Senior Marketing is advising our agents to please monitor their commission statements as a result of this situation and it’s resolution.  If you see any issues that need reporting, please let our team know.  We appreciate your understanding with this and apologize for any inconvenience.

Thank you for your partnership.

 

Sincerely,

 

 

Tim Shook, Vice President

Cornerstone Senior Marketing