SureBridge Important AEP Reminders

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Soured from SureBridge Broker Announcement from 10/14/21: 

Be Ready for Selling Season – Important Reminders

We’re glad to work with agents like you who are committed to using their expertise to help customers through the challenging task of finding health insurance and supplemental coverage. As we enter the peak selling-season of the year, we wanted to remind you of a few important sales practices to help protect you and your book of business.

As shared in the Chesapeake/SureBridge “Sale Practice” and “Ethics & Compliance” trainings:
• Only you, as licensed and appointed agent with Chesapeake, can:
o Sell, solicit or negotiate business on behalf of Chesapeake/SureBridge,
o Conduct sales (product) presentations, and
o Assist your customers with the application/enrollment process.

• The use of sales assistants, enrollers and/or screeners who are located outside the United States to conduct business on behalf of Chesapeake/SureBridge is strictly prohibited.

Keep in mind, having another person make calls, do some of the work, or even just act as a language translator, if they are not licensed and appointed, and perhaps even more importantly – if they are not located in the United States, could put your contract with Chesapeake at risk.

Let your customer know they can count on you!

You have the expertise your clients need, and they trust you to help them through the insurance process. By following these sales practices, you not only help ensure your reputation with your customers, but you also help ensure compliance with your Producer Agreement (PA). We value your skills, we appreciate the effort it takes to become licensed and appointed, and we are grateful you choose to do business with us!

 

If you have questions about your PA and/or sales practices, contact your CSM  Sales Director today! 

WellCare Helpful Tip: Locating Legacy Centene or WellCare Plan Info

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From WellCare Broker Bulletin on 10/13/21: 

As you are aware, in 2022 our entire family of Medicare products will now be offered under one national Wellcare brand. Although all Medicare products will be presented under the Wellcare brand, work continues to combine all systems and processes into one combined platform.

 

Health Plan Websites

There are instances where you may need to access health plan information for prior legacy Centene or WellCare offered Medicare products. These plans include Allwell, Fidelis Care, Health Net, ‘Ohana, Trillium Advantage and Ascension Complete.

Health plan information can be obtained by visiting the specific health plan website, which will also provide access to additional information, such as Find a Provider, Formulary, and more.

Be sure to look out for interactive banners on each plan website, which will quickly route you between legacy brands.

 

The Ascend Advantage

As a reminder, the easiest and fastest way to ensure that you are seeing ALL Medicare plans available in your area and you are credited for each sale is to use the Ascend Enrollment Platform.

 

If you have any questions or concerns on the legacy plans contact your CSM Service Rep.

Mutual of Omaha’s License & Appointment Additions Made Easier for You!

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Effective 10/13/2021 Directly From Mutual of Omaha:

Marketers and Producers will no longer need to call or email Mutual of Omaha to add/update a license.  Up to date license information will be synced daily, ensuring the appropriate appointments are reflected in our system.

  • Auto-Updates:  Up to date license information, including newly obtained licenses will load automatically to Mutual of Omaha for each state a producer is licensed in
  • Contactless Experience:  With an automatic license load, Marketers and Producers will no longer need to take time to submit a request for their information to be added or updated in Mutual of Omaha’s system
  • Improved Underwriting Flow:  Applications will no longer be held up due to no license and appointment if the producer has obtained the necessary license with the state

 

After the license is added or updated Mutual of Omaha’s appointment automation process will give each producer the necessary company appointments to sell their contracted products.

This also eliminates the need for marketers and producers to call into MOO’s area to check on appointment status since the system automatically will be adding these, including pre-appointment states. You can also find producer contracting and ready to sell (PDP) status on SPA.  Mutualofomaha.com/broker

 

If you have any questions, please contact CSM Contracting Department.

Anthem’s Health Risk Assessment with DSNP Applications

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Anthem Update from 10/5/21: If agents submit an HRA (Health Risk Assessment) with DSNP applications, your reimbursement is increasing from $50 to $100 per HRA  for effective dates 11/1/2021.

In addition to the incentive increase, agents will soon see a shorter more consolidated HRA that will be available for 11/01/2021 effective dates and the time to complete and submit the HRA has been extended to 7 calendar days from the point of sale.

 

It’s fast and easy to submit your new D-SNP member’s application and Health Risk Assessment through Anthem’s mProducer!

 

You have the option to either:

  • submit the HRA electronically via mProducer by utilizing the HRA link on the submission confirmation notification page (PREFERRED METHOD) or
  • complete a fillable PDF of the HRA and send it via a secure email to EMOsalesinitiatedhra@anthem.com

 

Reimbursement payments of $100 per HRA will be processed once the new D-SNP application is approved and the new member is active and will be included in your commission statements.

 

If you have any questions or concerns, reach out to your CSM representative.

Medical Mutual of Ohio Broker Update: New Member Assessment Rewards

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MMO Broker Announcement from 10/5/21: 

New Member Assessment Rewards Brokers and Helps Medicare Advantage Members

Applies to: Medicare Advantage

 

Starting Oct. 15, 2021, Medical Mutual will pay brokers $100 each time they submit a member assessment on the behalf of newly enrolled Medical Mutual Medicare Advantage members with 2022 effective dates. To earn the $100 payment, brokers must complete the assessment with the member within three business days of enrollment.

In addition to the New Member Assessment Program reward, we are also pleased to announce that starting Jan. 1, 2022, Medicare Advantage renewal rates for policies with an original effective date on or after Jan. 1, 2021 will be updated each year based on the Fair Market Value renewal rates set by the Centers for Medicare and Medicaid Services (CMS).

New Member Assessment Program Details:

The new member assessment is meant to connect newly enrolled Medicare Advantage members to the helpful resources and programs that Medical Mutual offers to help them navigate their benefits and maintain their best health possible. Resources and programs for members include dedicated care navigators, transitional care services and more.

The new member assessment is built into the online application process and will be available via a link on the application confirmation page. It will also be included in the submission confirmation email. It takes approximately five minutes to complete.

To learn more about the assessment and its benefits for members and brokers, please review the New Member Assessment flyer.

Medical Mutual will also be hosting two virtual meetings to review the New Member Assessment Program and answer your questions. There will be two meetings to meet your schedule:

October 6
10 a.m. – Join us on Zoom:
https://medmutual.zoom.us/j/84598525701?pwd=bS9uWTZWQVpCZzF2NUxldkZtNGJsZz09
Meeting ID: 845 9852 5701
Passcode: 114258

October 7
10 a.m. – Join us on Zoom:
https://medmutual.zoom.us/j/84598525701?pwd=bS9uWTZWQVpCZzF2NUxldkZtNGJsZz09
Meeting ID: 845 9852 5701
Passcode: 114258

 

Humana Achieve: New Med Supp Rates

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Humana’s new Medicare Supplement plans are designed with beneficiaries and agents in mind.

These Medicare Supplement plans offer incredible rates with no network restrictions from a name you know and trust and comes with:

  • Vision Discounts, HumanaFirst & Well-Dine
  • New Agent Bonus Program
  • No Additional Contract Needed
  • Household Discount
OHIO Rate Sheet
INDIANA Rate Sheet
KENTUCKY Rate Sheet
MICHIGAN Rate Sheet

 

Write your first piece of business today in under 10 minutes, with no additional contracting needed if you are already contracted with Humana!

Contact Michelle Kapp for more information and for different state’s rates.

614-763-2257

Anthem Ohio Medicare Important Updates – 9/28/21

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ANOC Letters:

2022 Annual Notice of Changes (ANOC) Update

The 2022 Annual Notice of Changes (ANOC) have begun to mail and will continue through the last week of September so that our members receive their ANOCs timely by September 30th and in accordance with CMS regulations. Beginning 10/1, you can download the ANOC from mProducer using the Plan Documents on the Plan Details quoting page.

The 2022 ANOC mailing includes the following components:

  • Envelope messaging (address sheet showing through a clear plastic bag) which, depending on the amount of plan changes, will have several variations:
  • It’s easy to keep your current plan. No action is required — it will auto-renew in December.
  • Your plan just got better. No action is required — it will auto-renew in December.
  • Want to keep your current plan? No action is required — it will auto-renew in December.
  • See what’s new in your plan for next year.  Questions? Call us to go over what’s changed – we’re here to help.
  • Annual Notice of Changes booklet, which includes:
  • Provider Directory, EOC, and Formulary Notice; the notice provides our members with information on how to access these documents online or request by paper
  • Notice of Privacy Practices (NOPP)
  • CMS Opioid Disclaimer

 

Moving from PDP/MS to MAPD:

  • When PDP members enroll into another plan, their MS plan will NOT cancel automatically.
  • Please inform the member that they MUST contact MS customer service to process that cancellation/disenrollment.
  • If leaving a competitor plan, they should contact the competitors MS Customer Service to cancel that policy.

 

National PPO Network:

See attached for PPO Networks. As long as provider is in network, OH Members can travel to any of the attached states on their MA Plan.

 

Product spotlight – PERS

If you are looking for a ‘sticky’ benefit to help keep your clients with Anthem, look no further!

Our Personal Emergency Response System benefit will help you retain that member and make it near impossible for them to leave. Why you ask? Well, there are many reasons that set our unit as Best in Market. All of our plans have this at no additional cost and requires no health qualifications. All the member has to do is call member services and request it!

  • 24/7/365 assistance anywhere in the country where there is a cell signal (works off ALL cell towers, not just certain carriers like other plans)
  • Unit has a GPS locater and microphone inside. If member is lost, all they have to do is press the button to be connected to the care team. If their child or caregiver needs to find them, they can call the Care Team and have the unit pinged
  • Optional fall detection services
  • Water resistant; ok for shower or playing in sprinkler with grandkids, not ok for scuba diving
  • Unit is great, but it won’t work if member forgets to charge it. Unit has a 36 hour battery life, but we recommend charging at the same time each day (put the charging cradle on tv stand and charge it at the same time every day. Do they watch news or Jeopardy every day? If so, make that the charging time. It will take @3 hours to charge from 0-100%
  • Care Team includes licensed social workers. Member can press button to talk to someone because they are lonely, or, to ask for more information about a product they just saw advertised on tv. The Care Team is there for them around the clock

 

2022 Sales Kits:

They are coming in. Have you ordered yours yet? If not, head on over to https://custompoint.rrd.com and place your order today. The account is always wpss.

 

Virtual Seminar Schedule:

If you were unable to attend a live road show, please join us for a live webinar. You can register in our Anthem Broker Connection site here.

 

 

Anthem Ohio MA Network Update: Mercy Health – Toledo, OH

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Anthem Ohio’s Medicare Advantage Network Now Includes Mercy Health — Toledo

Anthem Broker announcement as of 9/29/21:

Network strength and security are important factors when your clients shop for a new Medicare plan — and they deserve nothing but the best. That’s why Anthem Blue Cross and Blue Shield is always adding quality providers.

You and your clients will both be pleased to know that, as of 1/1/2022, Mercy Health will become part of the Anthem Medicare Advantage (PPO/HMO/DSNP) network in the Toledo, OH area.

Expanded network = more provider choices for your clients.

When clients have the flexibility to choose doctors and facilities that suit their particular health needs and personal preferences, that’s a big win for them and you. Through this new partnership, they’ll get access to the quality, affordable care they’re looking for.

Spread the word. Reap the rewards.

Our expanded network demonstrates our ongoing commitment to improving people’s health — and ensuring your success by giving them what they want in a health plan. Grow your business by sharing this good news!

 

 

If you have any questions, please contact your Cornerstone Senior Marketing representative

Get your UHC 2022 Kits in N. Kentucky and SW Ohio

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Beginning this Friday, October 1 into next week Jennifer Michels, Market Sales Manager for UHC will be doing Coffee & Kit Stops around the Cincinnati and N. Kentucky area.  She will be able to provide any 2022 certified agent a small supply of enrollment booklets while you wait for your own order of material to arrive.

 

Jennifer can also answer any questions about UHC products or systems for you! See below for dates, times and locations.

 

UCT’s Short Term Care Product: Turbo Charge Your Sales and Commissions!

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For more information or get appointed with UCT contact your CSM Sales Representative.