UHC AARP Enhancements to the A2O Program
UHC AARP Med Sup has improved the Authorized to Offer (A2O) program for AARP® Medicare Supplement Insurance Plans, insured by UnitedHealthcare® Insurance Company.
Rewards are now easier to reach!
If you’re an A2O agent: You no longer need to sell 5 accepted and paid AARP Medicare Supplement Plans to be an A2O (formerly known as Level 1) agent.
Please note the changes for Level 1 agents does NOT remove the requirement that agents at the Agent level (only) must write at least one policy in order to meet the Sales Evaluation Period guidelines!
Now, step up to Elite: To become an A2O Elite (formerly known as Level 2) agent, you need 30 or more accepted and paid AARP Medicare Supplement Plan sales or 150 active AARP Medicare Supplement members (instead of 200).
VIEW THE A2O PROGRAM GUIDELINES
VIEW THE 2020 A2OH! REWARDS DESTINATIONS
If you have any questions, reach out to your CSM Sales rep.
Anthem State Appointment Renewal Fee Issue
Anthem recently sent out the request for brokers to log in to NoMoreForms to pay their OH, VA, and NV state appointment fees. Unfortunately, NoMoreForms is experiencing an issue with their payments. It is easy to miss as it looks like the payment is going through but you get the email below. Problem being UNKNOWN TOKEN. A representative with NoMoreForms they are aware of the issue and are working on a resolution.
Aetna Ascend Update: Extra Help Eligibility and MBI Verification
Are you using Ascend to enroll DSNP clients?? If so, here is some great news.
WiPro functionality has been added into Ascend to verify Extra Help eligibility and MBI verification. This functionality should be used to see if a prospect qualifies for Extra Help. You also benefit by making sure that the MBI that is given to them is entered in correctly and the enrollment is not pended due to invalid MBI.
Aetna is still working to enable functionality for Medicaid Eligibility – so stay tuned!
To verify Extra Help, your agents can follow the screen shot below:
Verifying MBIs should significantly reduce the need for additional information in this category. To verify MBI, please see below:
Humana 2021 Certification Information, Webinars and Training Guides
- Both Certification and Recertification for plan year 2021 will launch at noon Eastern time on June 30, 2020. This does not include Spanish translation. Spanish versions will be available on a delayed basis.
- Agents will have 6 attempts to successfully pass testing for AHIP.
- There will no longer be Humana-specific final test at the conclusion of Humana’s agent guidance for Certification or Recertification content.
- And going forward, Agents will be certified to sell ALL Medicare Advantage products after successfully completing Certification or Recertification for PY 21. There will not be separate PDP and MAPD trainings.
Check out Humana’s upcoming webinars on CSM’s event calendar
Remember you can find the latest webinars and resources on Humana MarketPoint University via Humana Vantage.
MediGold COVID-19 SEP Update
This is an important announcement for all agents who offer MediGold Medicare Advantage products to their customers.
On March 13, 2020, a Federal Emergency Management Agency (FEMA) State of Emergency was declared by the President of the United States for all states due to Coronavirus (COVID-19). As a result, in accordance with, 42 CFR section 422.62(b)(4) and also the CMS Medicare Managed Care Manual (Enrollment and Disenrollment, Chapter 2, Section 30.4.4), all states and counties are granted a Special Election Period (SEP) through July 31, 2020.
Please keep in mind, this continues to be a fluid situation. If there are updates to this SEP, we will keep you informed.
Click here to view the HPMS enrollment guidelines, and compliance and eligibility requirements.
UCT Computer System Upgrade May 15-17
UCT is installing a new operating system to allow for faster and more efficient business processing.
In order to install the new system, the agent webportal and operating system will be shut down beginning May 15 at 10:00 pm (EDT). The system will remain unavailable until Sunday, May 17 at 10:00 pm (EDT).
Beginning Monday, May 18, all systems will be functional. Nothing will change for agents or agency staff. All web-site links and passwords will remain the same. All electronic applications will be available to use beginning Monday, May 18.
Read the full release here.
Aetna’s Remote Selling Tools & Resources
AETNA PDF ENROLLMENT KITS (AND APPLICATIONS) NOW AVAILABLE FOR DOWNLOAD:
Aetna has made their entire enrollment kit available for agents to download, which also includes a PDF version of the enrollment application.
Agents can find the PDF kits in the broker ordering module (access from Producer World, like normal). Same process as ordering kits, but there’s a link to view the kit, which is now a PDF that can be downloaded.
Humana’s SEP Notice for Individuals affected by COVID-19
2020 Compliance Communication: SEP Notice for Individuals Affected by Covid-19
CMS has officially announced an SEP is available for individuals affected by Covid-19. This SEP is available nationwide to residents of all states, tribes, territories, and the District of Columbia. The SEP can be used until June 30, 2020 under the following circumstances.
Who qualifies for this special enrollment period?
A SEP exists for individuals affected by a major disaster who were unable to, and did not make an election during another valid election period. This includes both enrollment and disenrollment elections. Individuals will be considered “affected” and eligible for this SEP if they:
- Reside, or resided at the start of the incident period, in an area for which FEMA has declared an emergency or a major disaster and has designated affected counties as eligible to apply for individual or public level assistance; and
- Had another valid election period at the time of the incident period; and
- Did not make an election during that other valid election period.
In addition, the SEP is available to those individuals who don’t live in the affected areas but rely on help making healthcare decisions from friends or family members who live in the affected areas.
Nationwide Covid-19 SEP – SEP Start Date March 1, 2020
SEP End Date – June 30, 2020
What Does This Mean to Agents
If an individual wants to enroll and believes they may qualify for this SEP, agents should:
- Confirm that they had another election period available during the time of the incident period.
- Once eligibility has been verified, use election code SEP DST on the application.
Enrollments made pursuant to this SEP are effective the first of the month following the receipt of the enrollment request. For enrollment requests where more than one enrollment effective date is possible, agents will need to determine the applicant’s desired effective date.
The Disaster SEP should never be used as a marketing tool to promote MA or PDP sales. Agents should not be actively marketing this SEP, but rather, should be aware that it is available in case they are approached by someone who believes they have missed an election period due to the incident.