WellCare/Centene: 2021 Commission Payment Schedule Update

WellCare Broker Bulletin from 8/24:

Commission Payment Schedule Update

Great news! In our continuous efforts to provide best-in-class service to our partners, we are happy to inform you that effective immediately Centene is moving to a weekly commission payment schedule.

Commission Payment Details:

  • Payments will move from bi-weekly to weekly payouts.
  • All Medicare health plan commission payouts will follow a standardized weekly schedule.
  • Approved Advanced (Initial/New to MA) and HRA/VBE payments will be processed weekly.
  • Click here for the complete 2021 Commission Payment Schedule.

 

 

 

If you have any questions about the information within this communication or would like further assistance, contact your CSM rep.

WellCare/Centene: Allwell Member Rewards Program Has Changed – Healthy Rewards

Broker Bulletin from 8/6/2021:

As Centene continues to integrate health plans, further alignment of programs may be necessary. Beginning July 1, 2021, the Healthy Rewards program replaced the My Health Pays® rewards program previously available to Allwell Medicare Advantage members across all states. Members impacted by the program transition were mailed a communication in May 2021. Click here to view a copy of the member mailer.

What you should know

Your assistance is key to ensuring members have a smooth transition to the Healthy Rewards program. Please take note of the following when speaking with your members:

  • Only Allwell Medicare Advantage plans and members are impacted. There are no changes to the My Health Pays® program for Medicaid and Marketplace.
  • Rewards earned for activities completed through June 30, 2021 on the My Health Pays® Prepaid Visa® Card must be redeemed by September 30, 2021. Please Note: Earned rewards may continue to be added on the member’s My Health Pays® Prepaid Visa® Card through August 16, 2021.
  • The My Health Pays® Prepaid Visa® Card will be closed on October 1, 2021, and any remaining funds will be forfeited.
  • Emphasize the September 30, 2021 deadline for redeeming rewards on the My Health Pays® Prepaid Visa® Card.
  • Click here and select the applicable state to learn more details about the Healthy Rewards program on the Health Plan website.

 

If you have any questions, please contact your CSM Service rep here 

WellCare 2022 Annual Cert Training Now Available Information

Wellcare Broker Bulletin from 7/7/21:

Now Available: 2022 Wellcare Annual Certification Training

 

We are excited to announce 2022 Wellcare Annual Certification Training is now available!

2022 Annual Certification Training Details:

  • One Combined ACT: Successful completion of ACT certifies you to market and sell all 2021 and 2022 Wellcare Medicare product offerings, for Allwell, Fidelis Care, Health Net, WellCare and Ascension Complete Health Plans.
  • Open-Book Exam: The entire training course is available for download in PDF format located in the course Resources. The document can be searched by using the ctrl-f search function.
  • Unlimited Attempts: You can take the mastery exam as many times as you would like. Remember, there is a 24 hour lockout between attempts to allow you time to study and revisit any of the training material.
  • AHIP Integration: The Centene Learning Center provides real-time AHIP to ACT training availability. Complete AHIP through our training site to access discounted pricing ($125 vs $175)

 

Accessing 2022 ACT:

You must reset your password for the Centene Learning Center before proceeding to AHIP and ACT (if you have not accessed the site after 5/10/2021).

Click here to access the Centene Learning Center

  • Returning Users: Enter your Username and Password and click Login.
  • First Time Visitors: Click on to the Create a New Account link under the First Time Visitor? section and complete registration.
  1. Complete 2022 AHIP Medicare Training
  2. Complete 2022 Wellcare ACT Journey to a Successful Season
  3. Complete 2022 Wellcare ACT Know Your Product
  4. Complete 2022 Wellcare ACT Mastery Exam

 

Training Resources:

  • Click here for the Centene Learning Center User Guide
  • Click here for Centene Learning Center password reset instructions
  • Click here to view the Centene Learning Center Registration Process video

 

Note: Once certification training requirements are completed, please allow 48 hours for our systems to update.

 

If you have any questions, please reach out to your Cornerstone Senior Marketing Service Rep.

Centene/WellCare: Centene’s Learning Center Password Reset- URGENT Action Required for 2022 Training!

Source: Centene/WellCare Broker Bulletin from 6/10/21:

 

Centene is excited to announce 2022 AHIP and 2022 Annual Certification Training (ACT) will be available in a few short weeks!

  • AHIP – Plan Year 2022 launches June 21, 2021
  • ACT – Plan Year 2022 launches July 7, 2021

To prepare for a successful training season, there are actions you are strongly encouraged to begin today!

Centene Learning Center – Password Reset

IMPORTANT – Effective 5/10/2021: The host of Centene Learning Center made changes to the website and broker account password settings. As a result, all brokers must complete a password reset before accessing Centene Learning Center accounts. If you have not done so already, please access the Centene Learning Center and complete the required steps for resetting your password.

Urgent Action Required:

Please login and reset your password for the Centene Learning Center Immediately.

For questions or support related to the Centene Learning Center, please contact Centene / WellCare Broker Support.

  • Medicare Broker Support: 866-822-1339
  • Hours: M – F, 8:00 a.m. – 8:00 p.m. ET (excluding holidays)

 

 

AHIP – Password Reset

IMPORTANT – Effective 5/10/2021: AHIP, made changes to their website and broker account password settings. As a result, all brokers must complete a password reset before accessing their AHIP accounts. If you have not done so already, please access AHIP and complete the required steps for resetting your password.

Urgent Action Required:

Please login and reset your password for AHIP Immediately.

NOTE: For questions or support related to the AHIP password reset, please contact AHIP directly. Centene / WellCare broker support is unable to assist with AHIP site related password inquiries.

  • AHIP Technical Support: 866-234-6909

AHIP Email Support: Support@AHIPInsuranceEducation.org

 

2022 AHIP and 2022 Annual Certification Training will begin soon and should be completed as soon as possible but no later than September 30, 2021.

 

If you have any follow up questions or concerns on Centene’s 2022 Training, please contact your CSM Service Rep

WellCare: Low Income Subsidy Plans Available – Read More

Low Income Subsidy Plans Available to Help with Overall Health

WellCare communication from 3/15/21:

We wanted to remind you about the Low Income Subsidy (LIS) plans for beneficiaries with limited resources who DO qualify for the “Extra Help” subsidy, but DON’T qualify for a zero-dollar, dual special needs plan.

It’s important to remember that members receiving “Extra Help” (which helps with the Part D monthly premium, annual deductible, coinsurance and copayments) can choose any Centene plan with Part D, while the LIS plans work with the government’s Low Income Subsidy program. The low income programs help with prescription needs, so our LIS plans include other benefits to address our members’ overall health, like:

  • Dental
  • Hearing
  • Vision
  • Fitness
  • And more

LIS Plans are available in the following Medicare markets:

Alabama, Arizona, Arkansas, California, Connecticut, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Texas.

If members are not already enrolled, they can apply for “Extra Help” in three ways:

  • Online at www.socialsecurity.gov/extrahelp
  • By calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778) to apply over the phone or to request an application
  • In person at their local Social Security office

The LIS chart, available in Agent Connect and the Ascend portal, can help you understand the amount of “Extra Help” a beneficiary receives and help determine the right plan for them.

For more information, please see the 2021 Low Income Subsidy (LIS) Plans Product Video

 

If you have any questions on WellCare’s LIS plans contact your Cornerstone Senior Marketing representative. 

NEW Centene Broker Support Call Center: WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care

Broker Support is Here to Help YOU!

Great News! The Broker Support Call Center is now available to all brokers with all health plans (WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care).

Hours: Monday – Friday 8:00 AM – 8:00PM EST

Phone Number: 866-822-1339

Broker Support can help you with inquiries related to:

  • Onboarding – Contracting, training, and license updates
  • Formulary, Provider, and Benefit options available to assist brokers with pre-enrollment information via Ascend
  • Application & Enrollment assistance, WellCare health plan RFI assistance
  • Member Status, Broker of Record (AOR/BOR) correction
  • Broker Commissions – Finding statements, using the calculator, inquiries
  • Broker Portal (Agent Connect and Agent360) Navigation – Assignment of Commission (AOC), hierarchy changes, demographic updates, application search tool, help creating support tickets
  • Single Sign-On Portal – New broker set-up and navigation
  • Sales Materials (CustomPoint)

Most calls are resolved immediately over the phone, those that require more escalation will be forwarded to the corporate team for review, resolution, and direct follow up.

IMPORTANT! The former broker services line, 844-202-6811 will no longer assist with the above matters; however, this line will still be available for Allwell, Health Net, and Ascension Complete enrollment verification and RFI assistance.

 

WellCare’s Digital Resource Center: New for 2021!

NEW for 2021! – Pre-Enrollment Materials Available in Seconds

WellCare is excited to share a great new tool that provides all the information you need to meet with beneficiaries at your fingertips. Plus, materials are available in multiple languages!

The new digital resource center gives you easy access to:

  • Sales Presentations
  • Pre-Enrollment Guides
  • Benefit Highlights
  • OTC Catalogues
  • Formularies

Click the link Centene First Look – Digital Resource Center to access the digital resource center.

 

If you have any questions, please reach out to your Cornerstone Senior Marketing representative.

WellCare Introduces Summa Health to Ohio Market

WellCare Broker Announcement from 2/9/21:

As the market continues to expand, we want to ensure we are providing you with the necessary resources to continue to be successful in the field – and best serve our members.

WellCare is excited to announce the addition of Summa Health to the Ohio market. As of Jan. 1, 2021, this partnership came with the addition of more than 600 providers – ranging in 12 different license types.

With Summa Health now in network, we are able to provide more resources and options when it comes to accessing affordable healthcare. We hope you keep WellCare and Allwell plans on the top of your list when presenting to potential members.

 

If you have any questions please reach out to your CSM rep.

WellCare OTC Benefits: Help Clients Find CVS Pharmacies

WellCare communication from 1/28/21:

We wanted to share a quick reminder about how members can access a key benefit that can make a big difference, our OTC benefit. This benefit gives members $15-$720 per quarter of OTC items from a plan-approved list of products (benefit coverage varies by plan).

CVS is the OTC benefit vendor for several plans in 27 of our Medicare markets. Members in plans with the OTC benefit can order covered products by mail order (phone or online) or in-store at a participating CVS location. When shopping from the catalog, items are shipped to members’ homes at no additional cost. (Reminder: Members are limited to three (3) in- store purchases per quarter).

Find Participating CVS Locations

Here’s how members can quickly find a local participating location:

  1. Go to http://www.CVS.com/
  2. Select STORE LOCATOR, enter a zip code, and choose OTC HEALTH SOLUTIONS
  3. Participating locations in the area of the chosen store will appear

For more information on OTC, check out the following available agent resources:

WellCare Commission Payments Delayed

Commission Payments Delayed

An error was identified that prevented commission payments from processing. We have resolved the issue and are processing the payments.

  • Impacted commission statement: 12/18/2020
  • Payments will process on 12/30/2020.
  • Payments will be deposited by EFT (Electronic Funds Transfer).

We apologize for any inconvenience this has caused.

WellCare is a wholly owned subsidiary of Centene Corporation