Cigna is committed to helping veterans in many ways, and one of those ways is with our Veterans Support Line. This free service is available to any veteran, as well as their caregivers and families, no matter if they are a Cigna customer or not.

This free service is available around the clock, 365 days a year, at 855.244.6211. 

• It’s not just for health issues.
• If someone who is in a crisis calls, they will be immediately routed to a member of our crisis team trained to handle these specific situations.
• It is completely anonymous. Cigna does not ask for verification of military status or relationship to a veteran and does not ask for any personal identification.
• It’s staffed by licensed Cigna behavioral health specialists.
• There is a dedicated triage team that will help veterans find the right resources and services.
• It’s not just for Medicare customers, it’s for any person who has served our country.

Some of the common issues our team helps with include:

• pain management
• substance use counseling and treatment
• financial issues
• food
• clothing
• housing
• safety
• transportation
• parenting and child care
• aging services
• health insurance
• legal assistance

Make sure all your customers know about this free service from Cigna.

Cigna message from 10/29/20:

Now that AEP is in full swing, we know you want assurance that your customers are enrolled in the plan they’ve chosen and sometimes you may experience delays in being able to view your enrolled customer in Salesforce. The good news is, the reason for the delay can often be corrected before the application is even submitted. Here are the most common issues that are within your control to correct before the applications reaches our Enrollment team:

• Use the correct Agent ID. Incorrect agent IDs require manual intervention, which may result in assigning an enrollment to the wrong agent and commissions payment delays. Remember, Cigna Medicare and Cigna Supplemental Benefits use different Agent IDs.
• Validate the Medicare Beneficiary ID number (MBI). An incorrect MBI number can cause membership delays as well have an application denied for an incorrect MBI
• Be sure the correct election period is indicated. Even though we’re in AEP, this is an important measure to take year-around. Don’t forget to include the correct election period.
• Verify eligibility for both Medicare Advantage and Medicaid DUAL plans. Remember, our CARL team can help with confirming eligibility for these plans.

When an issue is identified as causing a delay, our team will reach out to you to resolve the interruption. Your quick response to our requests will help us resolve issues sooner.

Any questions or issues with Cigna applications reach out to your CSM service rep. 

Since seniors say that this year they are four times as likely to talk with an agent about Medicare Advantage over the phone versus meeting – in person, Cigna champions the following tools for your success this AEP

• Personalized URL (PURL): Your agents now have the ability to send an email link of their PURL website to clients and prospects. This allows all sales to automatically be tracked back to your agent for commissions.

• Quick Quote: With this feature, your agents can send clients a few different plan options for their review. This feature will also make use of the PURL, tracking the sale back to the appropriate agent and ensuring commissions are paid correctly.

• Broker assistance hotline: For clients who prefer to enroll over the phone, we offer a compliant phone line. Once the agent has confirmed the customer is ready to enroll, they will transfer the customer to a Cigna enrollment specialist who will complete the enrollment on the agents behalf, allowing them to remain Agent of Record.

Cigna provides you with the tools you need for success! Together all the way

If you have any questions please contact your Cornerstone Senior representative .