Mutual of Omaha has created an exclusive marketer LinkedIn group. This group will focus on promoting Senior Health products, lifestyle events, and business tools. You can interact with other marketers and the Senior Health Sales Team directly.
To stay connected with Mutual of Omaha, please join the SHS Marketer Connect group on LinkedIn.
If you have any questions please reach out to your CRM representative.
Earn 2022 marketing credits with your AEP Devoted enrollments.
Devoted has one of the fastest growing Medicare Advantage plans in the U.S right now. You work hard to provide the best plans for your clients and with Devoted Health, you can do just that and EARN 2022 MARKETING CREDITS too!
Here’s how:
Earned CSM Marketing CredIt can be used toward any marketing medium — Mailers, Flyers, Print Ads, etc.
The fine print:
Fortify your 2022 marketing budget with Devoted enrollments today!
Ready-to-use, customizable marketing resources at your fingertips on your agent portal.
Quote and enroll Devoted Health plans using MedicareCENTER
Plans are available for your clients in these Ohio counties:
Cuyahoga, Lake, Geauga, Medina, Lorain, Stark, Summit, Portage, Erie, Huron, Sandusky, Ottawa, Seneca, Columbiana, Trumbull, Mahoning, Fulton, Hancock, Lucas, & Wood
Sourced from Zing’s broker email communication from 10/26/21:
Zing Health is better than ever, with more providers, more plans, and more flexibility, in more places. Along with more extra benefits and pharmacy coverage that are outlined below, there’s likely a Zing Health plan that’s just right for your clients who are shopping for a Medicare Advantage plan this AEP season.
More Extra Benefits
On top of our already generous suite of extra benefits including dental, vision, hearing, over-the-counter, fitness, and more, we have added new extra benefits that aim to address social determinants of health:
More Pharmacy Coverage
Weekly Training Offered
We are offering a weekly training session Tuesdays at 11 Central. You can just pop in using this link, or email Jason Herrington for a calendar invitation with more details. Get the information you need to have a fantastic AEP along with a chance to get your questions answered.
Sales Kit Available
Our 2022 Sales Kit includes a folder and individual general (shown below) and plan-specific sheets you can pick and choose from to customize the kit for the people you are meeting with. You can also add applicable Summaries of Benefits to the kit and present it along with an enrollment guide. Click the request materials button below to request these materials.
We are also continuing to keep the Zing Health brand in the public eye with:
| Request Materials |
Questions regarding Zing Health? Please reach out to your CSM Sales Director
Selecting the Correct Plan Year Application (2021 or 2022)
Plan year determines which application to use. Make sure to select the correct application based on the plan year of enrollment.
Note: Current members remaining in the same plan do not require a new application submission. Enrollment will continue into the new year.
Documenting the Correct Plan of Enrollment
If there is a conflict, the plan code/name documented on the last page of the application will take precedence.
Capturing Provider Information on Applications (Medicare Advantage plans)
Be sure to document accurate and complete Primary Care Provider information on applications to avoid auto-assignment of providers.
Note: If submission of IPA or PPG IDs is necessary for the enrollment, be sure to also submit the PCP/NPI ID and ensure they are valid providers for the plan.
Election Periods: Using AEP vs. SEP
For 2022 applications, you may notice that there is no longer a ‘check box’ to select AEP on the application. This is okay! As long as the Application Received Date is between 10/15/2021 – 12/7/2021 and the Requested Effective Date is 1/1/2022, the application will automatically process as the AEP option. If any SEP option is selected, the application process will use that SEP.
Additional Enrollment Reminders
Member Addresses – Accurate and Complete
Verify the members address and zip code to prevent enrollment rejections or denials if the member is determined to be out of the service area. Additional points to keep in mind regarding addresses:
Member Changes Only – Provider, Premium Withhold Option, Address, etc.
Note: Pay special attention to the member’s provider and premium withhold option selected, and document accordingly.
Sourced from Cigna’s Broker Email Communication on 10/25/21:
Cigna Medicare Advantage will pay external agents $75 for each completed HRA they submit, starting with Jan. 1, 2022 effective dates. To be eligible, brokers must complete HRA training available on Producers’ University.
As announced a few weeks ago, external brokers will be able to earn $75 for each online health risk assessment (HRA) they complete for our Cigna Medicare Advantage (MA) customers with effective dates on or after January 1, 2022.*
To be eligible, brokers must be licensed, appointed, and certified to sell Cigna MA plans and complete the HRA training. As of today, less than 10 percent of brokers have taken the training. Cigna encourages all their agents to complete the training soon so they can receive payment for completing the HRAs.
The HRA survey tool is expected to be available in mid-November.
Broker Communication Timeline
We are still working through some of the operational aspects of this new initiative and will provide more details about the payment process and online HRA survey tool over the next few weeks. Here is the anticipated communication schedule:
10/26 Reminder to complete training
11/02 Payment details will be shared (i.e., timing, process)
11/09 Instructions for accessing the HRA survey tool, including the date it is available and that the link will be sent from the vendor
Questions? Contact your Cornerstone Senior Marketing Representative.
See What’s New in the Point of Sale Tool Beginning October 22
Sourced from SureBridge’s broker announcement from 10/21/21:
Point of Sale (POS) Tool Impacts
Updates to the SureBridge Point of Sale tool will begin around 7 PM CST Thursday, October 21 which could cause the system to be temporarily unavailable. For Email Proposals – If the application is not started by the customer before Thursday (10/21), a new Proposal must be created.
In addition to the new SureBridge products and revised Applications, the following updates will be made to the POS Tool:
• Primary Beneficiary Designation – Now allows up to two Primary Beneficiary designations. Providing as much information as possible (Date of Birth, Address, etc.) to properly identify the Beneficiaries is important and will help expedite and ensure accurate payments to the designated Beneficiaries.
• Revised Product and Summary Information Form – Updated to include the new Product(s) and the premium amount. This form is part of the Voice Review screen and is required to be read aloud during the call recording process. Note: Applications that include SecureWise Term Life will NOT have Voice Signature as an option.
New SureBridge Products – Underwritten by The Chesapeake Life Insurance Company
Click here for more information regarding SecureWise.
For Idaho* – The following SureBridge products are back!
*Product information can be found in the Supplemental Product & UW Guide and brochures located on the Broker Portal for product details. Additional product information can be found in the Training guides available in SBU Continu LMS: https://surebridge.continu.co/#/view/tracks/61095a8cf1f45e0012afa4b5
See our chart for SureBridge state product availability.
Taken from MMO’s Special Broker Update from 10/21/21:
As you know, the Secure HMO plan has been a great option for those members who are full LIS. It has also provided agents the opportunity to offer a competitive plan at $0 premium. We feel it is important to share in advance that, as we move into 2022, the premium will be changing. Members who are full LIS will now receive a bill for $2 per month beginning in January 2022.
We understand expenses are a priority for these members, which is why we wanted to ensure you were made aware of this change. We also want to provide you with the information in advance so you can reach out to your clients and determine which product best fits their needs moving forward.
Click Here to view the Secure plan LIS premium levels for 2022. You can download a copy of this flier on MyBrokerLink.
If you have any questions, please reach out to your Cornerstone Senior Marketing rep.
WellCare Broker Announcement from 10/19/21:
Welcome to the first of our Wellcare “Help For You” series. These emails are designed to hub all updates and resources in one place to help you access any product, administrative updates along with resources you may need during the 2022 AEP selling season. If you read nothing else during this time, read these emails.
Meet your Ohio Wellcare broker sales team for AEP!
Ohio Medicare Broker Sales Team:
Kimberly Scott
Director, Sales
859-512-7857
Kimberly.Scott2@wellcare.com
Nick Poirier
OH South Sales Executive
313-212-2635
Nicholas.Poirier@mhplan.com
Kim Cordell-Fife
OH North Sales Executive
614-202-5549
Kim.Cordell-Fife@wellcare.com
Materials:
Per our previous communication, we are aware that sales materials have been delayed for some agents. We apologize for the inconvenience. We have arranged for several pick up locations and are able to ship you certain supplies upon request. We thank you for your patience during this busy time.
Provider Look up
Please see the buttons below for the provider look up tool website according to plan. Below you will find hospital, physicians, dental and vision providers for your selected plans.
Select the plan button below for more information
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2022 Plan Name Changes
As a reminder, all legacy Allwell plans will be rebranded to Wellcare for 2022. Please refer to the table below as resource when referring to the mapping of 2021 and 2022 plans.
Don’t Forget:
• · Complete member HRA/VBE at time of enrollment for maximum bonus earnings
• · Verify DSNP Medicaid before enrollment
• · Update your email and contact information in Agent Connect
Wellcare Important Numbers:
Enrollment Verification and RFI (Request For Information): 877-677-5609
WellCare Agent Support: 866-822-1339
Pharmacy Help Desk: 866-592-5825
Ascend Technical Help Desk: 866-338-7772 or help@ascendproject.com
AVL/SOA – Scope of Appt. Line: 877-780-3894
Agent Hotline: 866-439-1189 ( RX and Provider look up)
Medicaid Verifications Line (SPOP): 866-211-0544
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Ohio At A Glance:
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AultCare Broker Bulletin from 10/20/21:
Good afternoon Brokers,
As the end of 2021 draws near, we have decided to continue to allow downgrades to our Plan G through 5/31/2022.
When we announce information regarding 6/1/2022 renewals, we will also share our plan moving forward on the downgrades.
If you have any further questions or concerns, please reach out to your CSM Representative!
Updated plan information from WellCare has been uploaded and accurate data is reflected in the plan quoting effective October 25, 2021.
Please reach out to your Cornerstone Senior Marketing Rep if you have any questions.
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WellCare Quoting and Enrollment Rate Info Discrepancies
We have been informed that updated plan information from WellCare has NOT been provided to vendor partners and is causing issues with agents quoting and enrolling for these plans so far, this AEP.
The WellCare information discrepancies are reportedly found on all platforms, including:
• WellCare website
• Medicare.gov
• MedicareAPP (MedicareCENTER)
• MedicareLINK (MedicareCENTER)
Also, we have learned that accurate data should be loaded by October 25th, or sooner, if possible.
We apologize for the inconvenience this may cause at the onset of AEP and know that the our teams are working diligently with WellCare to resolve and upload updated plan information to ALL platforms including MedicareCENTER as quickly as possible.
We will confirm to you as soon as we know the issue has been corrected and accurate WellCare information is available.
Helpful Hint For Your Prescription Drug Plan Clients:
With these plan discrepancies, it may be wise to re-evaluate any of your PDP client’s prescription calculations, who have enrolled or are planning on enrolling in a WellCare 2022 plan, to make sure they are on the best fitting stand-alone PDP plan.
Please reach out to your Cornerstone Senior Marketing Rep is you have any questions.
614-763-2255 or email: