As Meridian continues their integration with WellCare they would like to inform everyone of a new process. Starting May 1^st, 2019 any grievance or CTM that is filed against an agent will now be investigated by the WellCare Compliance Investigation Unit (CIU).

Below are a few important things to know about the change:

• Lizeth Villa will now be conducting the investigation directly (contact information below)
• During her investigation she will be reaching out to both the member and the agent
• She will make three phone call attempts to reach the agent at different times to obtain a response
• If she does not reach the agent after the third attempt then it will be a founded complaint against the agent

Any compliance concerns can still be directed to Agentoversight@mhplan.com

Lizeth Villa  |  313-324-3700 ext. 21461  |  Compliance Investigator

If you have any questions please reach out to your Cornerstone Senior Marketing Sales Representative.

Phish or Spam? No, it’s not what’s for dinner! However, it could be a question you struggle with when deciding what types of email to report to your IT department. Potentially malicious emails make it to your inbox every day, so it’s important for you to understand the difference between a Phishing email and a Spam email.

This Email Seems Phishy
Phishing is the process of attempting to acquire sensitive information (such as usernames, passwords, and credit card details) by pretending to be a trustworthy entity. Most commonly, phishing emails will try to lure you into clicking on a link or opening an attachment.

Phishing emails can appear to come from reputable businesses or even departments and users from within your own organization. They often have a sense of urgency to them. Some may even use shock and intimidation to get what they want.

If you come to the conclusion you’ve been sent a phishing email, we strongly recommend that you report the email to your IT department for their review.

Spam Alert
Spam is unsolicited, unwanted email typically sent for marketing purposes. It is often trying to sell you something, such as unwanted goods or services – but, it is not asking you to take specific action. Although spam can be annoying, it is common to receive it in your business email. These types of emails do not typically need to be reported, unless you believe they pose a threat to your organization. In most cases, spam email can simply be deleted or ignored.

Note: Always follow your organization’s policy regarding what type of email to report in case it differs from the above.

Whether a Phishing email or Spam email, you should always be cautious when clicking on a link or opening an attachment. An email should never be considered safe until it is analyzed carefully. Remember, you’re the last line of defense to prevent a phishing attack on your organization. Always Stop, Look, and Think!

Let’s stay safe out there!

2019 is in full swing and Medicare continues to be a growing market. Along with Anthem’s MAPD plans, their Medicare Supplement plans continue to be very competitive. Please keep the following in mind when evaluating options for your Medicare Supplement clients:

• Anthem’s bonus program has been extended through 4/1/19 effective dates (3-4 apps $100, 5-9 apps $150, 10+ apps $250). View flyer here for details.
• As of 01/01/2019 effective dates, you will earn 21% commission!!! View 2019 agent commission schedule here.
• All of Anthem’s currently offered Medicare Supplement Plans include Silver Sneakers and provide access to over 13,000 Silver Sneakers Fitness locations across the US.
• Members have access to a tuition savings program through the SilverSneakers partnership with CollegeSave www.collegesave.org/silversneakers
• Anthem offers a 5% household discount, a $48 discount for annual payment or a $24 discount for monthly EFT.
• 2019 Sales Kits are now available on  Custom Point.

If you have any questions please reach out to your Cornerstone Senior Marketing representative.

Join Cornerstone Senior Marketing and Aetna for three informative training sessions in the Cleveland area to learn more about Aetna’s 2019 Medicare Advantage products!

Please only RSVP to one location. Training is the same content for all dates and locations.

Wednesday, March 6

TIME: 10:00 am – 12:00 pm

LOCATION: Holiday Inn Youngstown-South (Boardman)

7410 South Ave.

Boardman, OH 44512

Topics to be discussed during training include:

• OEP highlights and what you need to know
• Organizational updates and new marketing pieces
• Online enrollment tools

RSVP to Danielle Flesch @ Danielle.Flesch@cornerstoneseniormarketing.com

Not appointed with Aetna with CSM? Contact your Cornerstone Senior Marketing Sales representative for more information!