Check Out These Tips for a Successful 2019 AEP!
Once again AEP is upon us and Cornerstone Senior Marketing would like to provide you with some helpful tips on how you can make this AEP your most successful!
Check out our Broker Centric repository for the latest carrier information and how tos.
Submitting Applications:
- Electronic submission is preferred
- Submitting Direct to the Carrier
- When you fax your applications to the carriers you must submit 1 application at a time and keep your fax confirmation for each app. If an application becomes lost or is not received, you may need your backup documentation to prove the initial submission date.
Carrier Fax Numbers:
Aetna Coventry
Medicare Advantage – MA App Number *See attached Info on App Numbers Medicare Supplement (AHIC, ACI, CLI) |
888-665-6296 or 866-441-2341 MedicareEnrollmentTransactions@aetna.com 866-415-2232
877-380-2777 |
Allwell – ONLINE SUBMISSION ENCOURAGED
Medicare Advantage |
844-222-3180 |
Anthem
Medicare Advantage & PDP Medicare Supplement |
800-833-8554 844-236-7967 |
Cigna | 877-704-8186 |
CSI | 855-304-2855 |
Gateway – SUBMISSION THROUGH CAVULUS REQUIRED | |
GPM Health and Life | 866-422-9139 |
Humana MarketPoint | 877-889-9936 |
Lumico | 833-522-4001 |
Medical Mutual
Medicare Supplement Medicare Advantage |
medicareapps@medmutual.com 800-542-2583 |
Medico – OH ONLY
Medicare Supplement All Other Products *Please contact senior service rep for out of state numbers |
844-850-2550 888-363-3420 |
Mutual of Omaha
Medicare Supplement Medicare Advantage PDP |
866-799-9076 Online Submission Required 855-867-6711 |
Medigold | 614-234-8622 |
Meridian – SUBMISSION THROUGH ONLINE ENROLLMENT REQUIRED | |
SilverScript – SUBMISSION THROUGH AGENT PORTAL REQUIRED | |
The Healthplan | 740-699-6164 |
Transamerica (Medicare Supplements) | 866-834-0437 |
Union Security Insurance Company | 859-425-5249 |
UHC
Medicare Advantage & PDP Medicare Supplements |
501-262-7070 888-836-3985 |
Wellcare | 866-473-9124 |
Medicare Supplements WITH CHECKS only:
AMERICAN CONTINENTAL
101 Yorkshire Blvd Lexington, KY 40509 |
HUMANA INS CO
2432 Fortune Dr Lexington, KY 40509 |
ANTHEM BCBS
KY0301-TACS 13550 Triton Park Blvd Louisville, KY 40223 |
MEDICO
Administrative Services PO Box 10482 Des Moines, IA 50306 |
CIGNA SUPP BENEFITS
11200 Lakeline Blvd Ste 100 Austin, TX 78717 |
UNITED WORLD
Records/Mailing Processing Center 9330 State Hwy 133 Blair, NE 68008 |
CSI
17757 US HWY 19 N Suite 660 Clearwater, FL 33764 |
UNITED HEALTHCARE INS CO
Enrollment Division 4868 GA Hwy 85 Ste 100 Forest Park, GA 30297 |
GPM LIFE and HEALTH
Blair Facility 9330 State Hwy 133 Blair, NE 68008 |
TRANSAMERICA
New Business Dept MS1220 4333 Edgewood Rd NE Cedar Rapids, IA 52499 |
UNION SECURITY INSURANCE COMPANY P.O. Box 14399Lexington, KY 40512-9700 |
LUMICO LIFE INSURANCE COMPANY Medicare Supplement Underwriting P.O. Box 10874Clearwater, FL 33757-8874 |
Top Reasons an Application Will Pend:
- INVALID MEDICARE CLAIM #
- It’s always best that you request to see a copy of the beneficiaries Medicare card to ensure the claim number you are putting on the application is correct.
- INVALID ELECTION PERIOD
- While most elections will be marked AEP this time of year, it’s still important to make sure you are using the correct election period for age-ins or other special circumstances.
- MISSING SIGNATURES / INVALID SIGNATURE DATES
- Always make sure you and the applicant sign and date the application. Remember, you should not sign and date the application until it is in your possession.
- Double check that all signatures are complete and the dates are correct (we see a date of birth or effective date listed as a signature date frequently).
Other Helpful Tips:
-
- 48 HOUR VIOLATION
- Please remember, CMS states that you have 48 hours from the time YOU sign the application to get it submitted to the carrier. Some carriers now require receipt in 24 hours! Electronic submission is safest.
- CARRIERS THAT REQUIRE ONLINE ENTRY
- Don’t forget that you have to enter Gateway, Meridian, Mutual of Omaha Med Advantage and SilverScript enrollments online through their agent portals to receive commissions!
- INVALID WRITING NUMBERS
- This is very important as this is how you are paid! In cases when the incorrect writing number is listed on the application the carrier will drop the policy as a house account until a correction is processed.
- 48 HOUR VIOLATION