Devoted communication from 11/25/20:
At Devoted Health, we are always thinking about our members and optimizing the care that they will receive. Which is why we’ve been working hard to come up with plans they’ll be excited about. We are thrilled to announce that effective immediately, both full and partial-dual prospects are eligible for our D-SNP plan for 2021 enrollment. It’s simple – one Plan Benefit Package (PBP) to meet the needs of full and partial-dual beneficiaries. For full duals eligible for our D-SNP plan (QMB+, SLMB+, FBDE), all Medicaid and Medicare benefits are available and covered by Devoted Health at no cost plus supplemental benefits! For partial duals eligible for our D-SNP plan (QMB, SLMB), Medicare and supplemental benefits including dental and transportation are covered at no cost.
- Our enrollment process is easy: simply fill out the enrollment form (electronically via Agent Portal or paper) for any qualifying prospect and we’ll take care of the rest. Don’t forget you can call our Agent Support line at 1-877-764-9446 to confirm eligibility. In cases when enrollee still does not qualify for our D-SNP plan, our Prime plan is a great alternative
- Call them back: contact partial-duals who had previously been denied for D-SNP plan and will now qualify – our team will call you in the coming weeks if you had any denied apps due to D-SNP eligibility this AEP
- Use updated Summary of Benefits (SOB): you can find our electronic version of new D-SNP SOB here and our local sales leaders will be distributing paper version in a few weeks (be sure to use the most updated version which includes SLMB and QMB beneficiaries moving forward). Available service areas include: Miami-Dade, Broward, Palm Beach, Osceola, Seminole, Orange, Clay, Duval, Nassau, Hillsborough, Pinellas and Polk counties .
Reminder: our $50 Health Risk Assessment (HRA) incentive
Our new D-SNP plan includes lots of free tools and services to help care for our members. To help us figure out which ones might work for new members, we’re asking you to complete a HRA form with your D-SNP enrollees. For this AEP only, if you complete the HRA form before the end of year (December 31st) for 1/1/2021 enrollment, you’ll receive $50¹ (this is an extension of our 14-day requirement previously). To complete an HRA form, complete and submit an application in Agent Portal (you can do this regardless of application submission method). We recommend completing the HRA form at the same time as enrollment to ensure completion. It takes less than 10 minutes to complete.
HRA is only used to help match members with Devoted Health services and answers don’t impact an enrollee’s premium or application processing. And don’t forget, members will receive $25 in Devoted Dollars Visa® prepaid card for completing the HRA and staying enrolled in our D-SNP plan in January.