Lumico Agent Center & e-Application Updates

‘Something went wrong’ error message in e-App and what you can do to fix it


With the recent launch of the new Lumico Agent Center and new e-Application, Lumico has been receiving calls and e-mails from agents having issues with writing an application. A ‘Something went wrong’ error message has been popping up on the screen during the application process.

If you come across this error message, take the following steps:

  • Clear your browser cookie cache
  • Load the page again on the same browser
  • A step-by-step guide to clear cookies is included here: Cookie Removal Guide

If you are experiencing a ‘Something went wrong’ error message when you are registering for Lumico Agent Center, we have been and will continue to work with you on a case-by-case basis to address any issues related to this.

Lumico is doing everything they can to ensure you are ready to go in time for Annual Enrollment Period (AEP). If you need assistance please see below: