Lumico is hearing all the agent feedback on the new eApplication…
Transparency is an integral part of who Lumico is and are committed to ensuring that they are always transparent with partners, agents and especially our customers.
As you may be aware, Lumico’s new e-Application launched this past Monday (9/14) and they have been hearing a lot of feedback directly from the agents. You most likely have also heard the feedback that there have been registration issues, technical flaws in the eApplication and higher than expected call volumes to ou the support line.
Lumico has been working diligently to resolve agent issues and plan to proactively communicate to the agents to ensure they are doing everything that we can to support them through this eApplication migration.
As such, Lumico plans to:
- Send a targeted communication to agents who currently have applications in progress – checking in with these agents in case they are experiencing technical issues in submitting (targeted for 9/17)
- Send a communication to agents who have either reached out to Lumico or Integrity regarding the new eApplication – checking in with these agents on how they are doing (targeted for 9/22)
If you have any questions please reach out to Michelle Kapp with Cornerstone.