UCT’s Dental, Vision and Hearing (DVH) Plan Updates

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UCT’s DVH products are ONLINE now since MAy 4, 2020!

VIEW ELECTRONIC ENROLLMENT INSTRUCTION GUIDE

VIEW UCT’S ADDITIONAL HIGHLIGHTS

 

Please note on DVH for $ 2,000 clients would receive $ 1,300.00 1st year and $ 1,500 2nd year & thereafter for life of policy

IF  DVH for $ 2,500 clients would receive  $ 1,625.00 1st year and $ 1,875 2nd year & thereafter for life of policy

Some Broker cross selling for both states ( IN. ) would have greater % amounts coming to client or we pay provider–either way for insured.

 

If you have any questions, please reach out to your CSM rep

Centene & WellCare: One Agent Experience Coming Soon!

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A message from WellCare & Centene:

A lot has happened since we announced the combination of Centene and WellCare! Since then, we have been focused on providing a combined One Agent Experience that exceeds expectations. Our dedication to being a premier healthcare enterprise focused on government-sponsored healthcare programs and a leader in Medicaid, Medicare, and the Health Insurance Marketplace has not been forgotten. In the coming weeks, watch your inbox for exciting information on the following topics:

  • Combined Contracting
  • Combined Annual Certification Training
  • New and Improved Training Platform
  • Enhanced Materials Ordering
  • Combined Electronic Enrollment Platform (Ascend)
  • Additional Resources and Tools
  • Greater Commissions Opportunities

There are many exciting things going on, and we can’t wait to share more information. As always, thank you for all that you do to transform the health of our communities and your dedication to underserved and vulnerable populations. You are making a difference and you are relied upon more than you may realize.

 

If you have any questions, please reach out to your Cornerstone Senior Marketing rep

WellCare New Broker Blackout Period

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Wellcare Announcement from 6/11/20:

Bringing together two organizations is truly a monumental task that must be done carefully and thoughtfully. There are many moving parts, and we want to ensure that no unnecessary duplication of work or effort is put on our partners.

In order to provide one, integrated onboarding and contracting experience for new brokers, we must implement a new broker onboarding blackout period.

Timing:

  • June 12, 2020: Last day to send onboarding invites, until after the new broker onboarding blackout.
  • June 13, 2020: Blackout period begins.
  • July: Blackout period is anticipated to end in mid-July.
  • Another communication will be sent when the blackout period has ended.

Details and Next Steps:

  • Input any new broker onboarding invites, that have not already been sent, before the end of the day June 12, 2020.
  • During the blackout period, no new broker onboarding invites can be sent through Workflow.
  • During the blackout period, collect new broker information and save it on the Bulk Onboarding Template, to be used after the blackout period has ended.
  • The Bulk Onboarding Template can be accessed in Agent Connect.
  • Once the blackout period is over, upload the Bulk Onboarding Template to Workflow to initiate the contracting and certification process.

We apologize for any inconvenience this may cause and continue to work diligently to make this integration as seamless as possible. While there is a lot going on, we are confident that the results will be worth the wait. As always, we appreciate your partnership.

UHC’s NEW Learning Lab: A Learning Management System

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Coming Soon: Learning Lab

UHC is excited to launch a new and improved learning management system called Learning Lab. The new system will be available soon, and will serve as your one-stop shop for UnitedHealthcare Medicare Solutions training.

Learning Lab features

  • Easy access to UnitedHealthcare’s collection of on-demand trainings including courses like LEAN, AARP® Medicare Supplement Insurance Plans, insured by UnitedHealthcare Insurance Company, UnitedHealthcare Toolkit, DSNP Basics and more!
  • Improved course search—quickly find what you’re looking for.
  • Mobile-friendly access. Use Learning Lab on a variety of devices.
  • Simple registration experience for online courses.
  • Access to 2021 UnitedHealthcare Certifications.*

For a sneak peek of the new system, please watch this short video

VIEW THE UHC LEARNING LAB AGENT GUIDE

UHC also has a number of trainings beginning June 10 through the end of the month. UHC encourages your participation so you can understand the many new features of Learning Lab. This training will help you understand how to navigate the new system so you are ready to go when 2021 certifications launch later this month.

Learning Lab Training
(Please select only one session because registrations for each session are limited.)

Register for 11 a.m. CT, Tuesday, June 16
Register for 4 p.m. CT, Wednesday, June 17
Register for 3 p.m. CT, Thursday, June 18
Register for 1 p.m. CT, Friday, June 19
Register for 1 p.m. CT, Monday, June 22
Register for 5 p.m. CT, Tuesday, June 23
Register for 6 p.m. CT, Wednesday, June 24
Register for 1 p.m. CT, Thursday, June 25
Register for 1 p.m. CT, Friday, June 26
Register for 6 p.m. CT, Monday, June 29
Register for 11 a.m. CT, Tuesday, June 30

UHC will send additional communications once Learning Lab is live.

 

For more information contact you CSM representative.

Aetna 2021 Certification Starts 7/1/20: More details below!

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Aetna’a MA Producer News Release on 6/5/20:

 

2021 certification kicks off July 1

We’re launching our annual Individual Medicare producer certification process earlier than ever before. On July 1, visit AetnaMedicareProducerCertification.com to get started. Our certification process includes AHIP and only costs $125– that’s a $50 savings off of the AHIP retail price. Save the date and plan to certify with us.

Certify for 2021 Aetna MA/MAPD and SilverScript PDP in the same portal

New for 2021, you’ll get to certify for both Aetna MA/MAPD and SilverScript PDP in the same portal. Last year agents had to log in to two separate portals. This year we’ve made it easier. Just go to AetnaMedicareProducerCertification.com on July 1 to access both Aetna MA/MAPD and SilverScript PDP certification.

For those who don’t plan to sell Medicare Advantage, you will be able to certify for SilverScript PDP only through the SilverScript portal, as in past years.

 

Check out the new Ascend Virtual Sales Office app features

Send a pre-filled application (e-Kit) to your client to sign

Just fill out an enrollment application on behalf of your client using an e-Kit in the Ascend app. Then, send the application to your client to review, sign and submit. Learn more.
Check to see if your client qualifies for Extra Help

 

In addition to looking up your clients’ pharmacy and drugs, you can now check if they’re eligible for Extra Help. To see if your client qualifies, just enter their info on the Extra Help tab in Ascend and click ‘Check.’

VBE option now available with e-Kit enrollments

Earn up to $50 when your client initiates a value-based enrollment (VBE). How does it work? Using the Ascend app, just send an e-kit to your client to enroll in a plan. After they enroll, your client will see and select one of the VBE options. Read more.
Avoid delays by checking your client’s MBI number

 

Now, through the Ascend app, you can verify that your client’s Medicare Beneficiary Identifier (MBI) number is correct. This new feature will help you submit your clients’ applications more efficiently, without delays.

Need access to the Ascend app?

Click here to request access on Producer World and start enrolling your clients online. Please note, it may take 2-7 business days to process new requests.

 

COVID-19: 1,000 testing locations available across the country

In May, CVS Health continued to expand access to COVID-19 testing, establishing testing sites at up to 1,000 CVS Pharmacy locations across the country. To get tested, individuals must register in advance at CVS.com to schedule an appointment. Once registered, they’ll be provided with an appointment window for that same day or up to two days out. Click here to find a testing location and register. 

Learn how we’re supporting our Medicare members.

 

NEW: Need a PDF copy of a 2020 enrollment kit? You can download it

Follow these steps to download a 2020 enrollment kit for your market:

  • Log in to the enrollment kit ordering site through Producer World.
  • Search for the kit you want to download using the order wizard filter.
  • Click on the kit details.
  • Click on “Show full size image.”
  • Click download in the upper right hand side of the new tab that pops up. If a new tab doesn’t populate, you may need to turn off your pop up blocker.
  • Save the PDF file to your computer.

Coming soon: The enrollment kit ordering site is getting a fresh, new look

In late July, we’re launching a new enrollment kit ordering site and making it easier for you to order 2020 enrollment kits. Stay tuned for more details.

Discontinuance of New Sales for CSI Life

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CSI LIFE UPDATE ON 6/4/2020:

Discontinuance of New Sales for CSI Life

 

To: All Agents in Active CSI Life States

Effective July 1, 2020, CSI Life will no longer accept new applications for Medicare Supplement business in any state. On August 3 we will introduce CSO, Central States of Omaha, into states where we are discontinuing CSI Life sales. This product will provide competitive rates, a strong commission structure, and the same great level of service you have grown accustomed to with CSI Life. While not all states have been approved for an August 3 release, the below footprint map will show states that are approved and those that are still pending approval.

Your CSI Life renewals will continue to be paid in the same manner as always and all contact numbers will remain the same. Any existing CSI Life business will remain on your agent portal for you to manage and view.

As we get closer to the August 3 release date, we will reach out to you to provide access to the new CSO Medicare Supplement. A “Fast Pass” contracting link will be sent for you to review and confirm which can be completed in minutes. Once confirmed you will receive your new CSO writing number and be considered ‘Ready To Sell.’ If you sell in a state where CSO Med Supp is already available and already have your CSO writing number, then no action will be required.

 

View CSO Product Map

Questions? Contact your CSM represenatative for more information 

Anthem Partnered with AHIP for 2021 Medicare Certification Training

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READ FULL MESSAGE HERE

SureBridge – June Customer Payment Technical Issue

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Some customers need to update their payment info in the Portal
SureBridge has been made aware of a technical matter as a result of their transition to a new payment vendor that has resulted in a number of June credit card payments improperly failing. Due to this issue, agents may see a higher than normal amount of failed payments on their daily Take Action email notifications.

Customers with failed credit card payments for the current bill cycle only should be referred to the SureBridge Member Portal at myportal.surebridgeinsurance.com to update their credit card information on file.

All customers that have policies with past due payments should be referred to SureBridge Customer Service at (800) 815-8535. Customer Service is available to update their credit card or make a onetime payment Monday through Friday from 8:00am through 5:00pm in all time zones.

Please advise your customers that wait times are longer than usual due to increased inquiries about this issue and those who can update their payment through the Customer Portal should be encouraged to do so.

Any policies that lapse as a result of a failed payment associated with this issue will be reinstated accordingly.

We apologize for this inconvenience and are working diligently with the vendor to resolve the issue.

Questions?  Contact SureBridge Producer Support at 888-797-4447 8:00 am – 5:00 pm, Monday – Friday.

Anthem Ohio June Updates

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Sent from Anthem Ohio Reps on 6/3/20:

 

While we are slowly moving forward with more face to face meetings, we encourage you to take advantage of our electronic tools. These tools allow you to efficiently review and write our plans without the face to face interaction. As we approach AEP, this will allow you to meet with more of your current clients and free time for you to meet with new clients. Keep in mind, your RSM would love to set a time to discuss marketing plans and co-op for AEP. We appreciate your partnership.

 

 SEP extended through June 30, 2020 due to COVID-19

This SEP is for Medicare beneficiaries who were prevented from submitting a Medicare Advantage (MA/MAPD) or Prescription Drug (PDP) plan enrollment request during another valid election period due to the COVID-19 State of Emergency (declared on March 13, 2020). This includes both enrollment and disenrollment elections. This SEP

applies to beneficiaries who reside in all U.S. states and includes all Anthem brands and affiliates. In addition, the SEP is available to those individuals who rely on help from friends or family members when making healthcare decisions and those individuals were impacted by the State of Emergency. The SEP is available from the start of the incident period and continues for five full calendar months thereafter, beginning January 20, 2020, and ending June 30, 2020. Enrollments are effective the first of the month after the plan receives the enrollment request. Only those beneficiaries who did not make an election during another eligible enrollment period are eligible for this SEP. An individual can use this SEP one time for each election period they missed.

 

2021 AHIP Certification:

We have recently received inquiries on whether Anthem will require the AHIP certification course this year or whether we will accept the new NAHU course.  After focused consideration, Anthem will require the AHIP certification course this year as it is built into our Certification platform.  We will consider the NAHU course for next year and will review it by the end of this year so that we have time to assess the content.  Should we decide to accept the NAHU program for next year, then we will be able to make any modifications to our Anthem certification subject matter and build our platform to include it.

 

Agent Microsite:

Did you know you can create a personalized microsite in the Producer Toolbox. This will allow you to enroll and gather leads with no physical interaction required. You receive commissions  on all online application submissions.

  • Build an Anthem Medicare Microsite via your Broker Portal
  • Enroll and gather leads with no physical interaction required
  • Receive commissions on all online application submissions

 

Webinars:

Looking for a convenience way to learn more about Anthem’s products, resources, electronic enrollment processes? Join us for our weekly webinar series. We have a variety of topics we will be discussing throughout June, including Selling Telephonically, Medicare Social Media and Your Business, How to Create your own Anthem Microsite, and many more. You can view the list of upcoming webinars and register via the Anthem Broker Connection website at https://www.anthembrokerconnection.com/home.  (You will need to use Google Chrome web browser)

 

Did you know?

SilverSneakers has conducted a survey from their newsletter readership to provide feedback on current topics ranging from exercise to nutrition to technology during the shelter at home lockdowns.  For example, a post-pandemic survey was sent to a national sample of members active in the months leading up to stay-at-home orders, asking members to reflect on intention and speed to return to SilverSneakers locations once permitted.  Below are a few noteworthy insights from the recent surveys:

  • Social Connection: When mandated social distancing began, 27% of those surveyed were comfortable with video conferencing. Since then, 84% used video calls to connect with others.
  • Exercise: Prior to the COVID-19 crisis, 31% participated in live video exercise classes, now more than 84% of those have done an exercise class virtually.
  • Healthy Food: The crisis has changed how seniors are getting their food, as 3x as many members are using grocery delivery apps (Instacart, Amazon or local delivery) – increasing from 28% to 87% in the last month.
  • Return to SilverSneakers Locations: Of the 92% who plan to return to SilverSneakers locations once given the all-clear, 84% intend to do so within one month.

Commonwealth KY Announces Medicaid Managed Care Providers

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Crystal Staley or Sebastian Kitchen

502-564-2611

https://governor.ky.gov

Office of the Governor
700 Capitol Avenue
Frankfort, KY 40601
 

The five companies are Aetna, Humana, Molina Healthcare, UnitedHealthcare and WellCare

FRANKFORT, Ky. (May 29, 2020) – Gov. Andy Beshear and Cabinet for Health and Family Services Secretary Eric Friedlander today announced the Commonwealth of Kentucky has awarded the state’s Medicaid Managed Care Organization (MCO) contract to five health care companies that will manage benefits for the state’s Medicaid enrollees.

 

READ FULL PRESS RELEASE