SureBridge Experiencing Longer Hold Times

The Customer Service/Producer Support team is currently undergoing mandatory training that will help the staff be more efficient in advance of Open Enrollment.  SureBridge anticipates the training lasting through September.

During this time, customers and agents may experience longer than normal hold times to speak to a Customer Service Representative.  You may want to refer customers to the SureBridge Member Portal at for information and transactions that can be completed online.  Agents can utilize the Self-Service tool at

SureBridge sincerely apologizes for any inconvenience you may experience during this time.