Per SureBridge Message on 9/2/2020:
Due to Covid-19 Premium Relief, there are approximately 2,000 policies that remain suspended as a result of customers contacting Customer Service to request premium relief.
An email will be going out to customers this week requesting they contact Customer Service if they would like to reinstate their policy(ies). The normal 45-day guideline will be waived in order to reinstate these policies. Customers will have the option to make payment arrangements in order to repay past premiums. Any policies that remain suspended as of September 18, 2020, will automatically lapse unless they are paid to date or a payment arrangement has been made. Click here to view a sample of the email that customers will receive.
Please note, agents cannot contact Customer Service on behalf of the customer to request reinstatement. The request can only be made by the customer.
If you have any questions, please contact Producer Support at (888) 797-4447. Representatives are available from 8:00 a.m. to 5:00 p.m. Monday – Friday.