WellCare Agent Resources

WellCare Agent Services:


WellCare Agent Services can assist your with resetting your system passwords, agent onboarding, 2020 application status, enrollment questions, HRA set up and sales compensation question.

*Note: They do not assist with benefit or provider/formulary lookup.

WellCare Eligibility (SPOP):

866-822-1339 option 2; or


State Prompts: 1- IL & IN,

3 – OH, 4 – MI

SPOP can assist with Medicaid & Medicare eligibility and is open 7 days a week from 8am to 2am EST. They also have ability to validate MBI’s. At the end of the call, they will provide a confirmation number. Please include this on your application to assist with enrollment processing.
WellCare Request for Information (RFI):

866-822-1339 option 3

Request for Information (RFI) process is designed to assist with correcting inaccurate and/or missing information submitted on enrollment applications; and agents are permitted to resolve on behalf of the beneficiary. Please have the beneficiary information ready prior to calling in by checking your Agent History – Application Search Tool in Agent Connect
MeridianCare Agent Hotline:

866-821-2650 MI/OH

866-821-2540 IL/IN

Agent Hotline can still assist you with CCP benefit questions, 2019 application status and provider/formulary search.

*Note: If you are unable assign a PCP on an application due to WellCare’s provider search, please contact Agent Hotline to assist with locating the provider and documenting PCP/member information to ensure the PCP is assigned to the members account.Also, please include the PCP NPI on the application if the WellCare Provider ID is not available but the PCP is in network.