Sourced from WellCare broker communication from 12/2/21:
Member ID Cards
ID Cards are mailed within 10 days once the application has been approved. Existing MA and MAPD members that did not change plans during AEP will begin to receive new cards this December.
MA Only plans still get RX codes printed on the card, because they may qualify for limited pharmacy benefits that are tied to medical procedures.
The signifier if a member has prescription drug coverage on their ID card is Medicare Prescription Drug logo.
MA ONLY SAMPLE
MAPD ONLY SAMPLE
RFI – Request for Information
Our RFI line is experiencing higher call volume – we appreciate your patience
You can also resolve your RFI by submitting a ticket in agent connect.
Common Application Mistakes
As you are filling out the application, make sure you include the entire plan name. Even though you have entered the correct plan code, an RFI can occur if the plan name is incorrect. Example: Leaving out HMO-POS or D-SNP.
HICN Missing: Double checked the MBI number and it is correct? Make sure you also have entered the correct birthday.