WellCare’s Centene Workbench is Now Available!

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WellCare is very excited to announce Centene Workbench is ready for YOU!

How to Access:

Step 1: Login to your Single Sign-On (SSO) portal with your existing credentials. If you are a new user, please follow the steps to create your account.

Helpful tip! The SSO portal works best in Google Chrome, Firefox, and Microsoft Edge. It is recommended to clear the browser cache prior to accessing the portal.

Step 2: Select the Centene Workbench icon

Step 3: Enjoy Centene Workbench!

 

Key Changes or Enhancements to Know!

Portal Overview: Centene Workbench provides you with the tools to help you succeed. Key enhancements include, but are not limited to:

  • Support Ticket improvement, tracking & monitoring, email alerts, etc.
  • Dashboard reporting including sales, credentials, commissions, and book-of-business
  • Self-service functionality for demographic, licensing, and business structure maintenance

Please review the Centene Workbench Portal Guide for screen shots, step actions, and explanations of functionality to assist with navigating your portal.

PID to NPN Transition: The Wellcare 6-digit ID (PID) is being discontinued in phases and replaced with the National Producer Number (NPN). Please review the phased approach below:

 

For more information or questions about the new portal, please contact your CSM Service Rep.