Entries by Danielle Flesch

Anthem EFT Backlog Update

Anthem’s amount of PDP applications that were written far exceeded expectations. However, with that being said, their billing partners are experiencing some backlog in the EFT queues. Here are a few helpful reminders: Is the EFT document going to the right place? Some agents have been faxing in the payment option page (generally page 3) […]

Medicare Center EFT Option Update

UPDATE ON EFT OPTIONS We have been advised that both Anthem and WellCare have removed the EFT option from their enrollment forms on MedicareCenter. Both carriers are working to change and enable this functionality. For the time being, consumers can sign up for the coupon book and when they receive the materials members will have […]

UHC’s Update Regarding Walmart/Solutran OTC Benefit

Recently, UHC was made aware of questions regarding the Walmart / Solutran Over-the-Counter (OTC) ancillary benefit. This issue has been escalated to leadership and are working diligently to improve the member experience. Below is a list of the issues members are experiencing with best practices to help them work through them Registration: Agents may need […]

Medicare Center MBI Number Update

Summary of Regulatory Changes As part of the Social Security Removal Initiative, Medicare cards with MBI numbers began to be issued to Medicare recipients in April 2018. Medicare Center has supported both HICN and MBI number input on the Medicare enrollment forms during the transition period. Starting on January 1, 2020, the transition period is […]

UHC’s Medicare Med Supp Deep Dive Trainings in Ohio

UHC will be covering topics ranging from the new rates, At Your Best by UnitedHealthcareTM (including Renew Active for AARP Medicare Supplement Plans) and the Authorized to Offer program, among MUCH more!   Register to John Herbut @ johnherbutfromthedeskof@uhc.com, for the session that best accommodates your schedule.         *MUST REGISTER VIA EMAIL BECAUSE […]

Medical Mutual’s January 2020 Updates

Medicare Updates from Medical Mutual of Ohio: Medicare Advantage members can expect their ID cards to arrive by Jan. 1, 2020. The Welcome Kit will be delivered in the middle of January 2020. As a reminder, MMO’s Medicare Advantage plans now offer a transportation benefit. If your clients have inpatient hospital stays, they automatically qualify […]