More Stores Are Now Available With Anthem’s Grocery Benefits

Sourced from Anthem broker eblast on 9/11/23:

Anthem Medicare Advantage members now have more choices when using their Grocery benefit allowance.

Your clients can now shop in the following stores for Grocery benefits:

Central Market
Piggly Wiggly
County Market
Harvest Market
Save A Lot
Fresco y Más
Harveys Supermarket
Stop & Shop
Food Lion
Giant Food
Giant Heirloom Market
Giant to Go

These stores are now available for using the Grocery benefit only.

For a complete list of local grocery stores, members can log in to, select the Flex menu and then select Store Locator. The Store Locator will include the newly added stores starting on 9/14/2023.

Anthem’s NEW RTS Screen on Producer Toolbox – Great Resource!

Sourced from Anthem broker email communication:

On July 15, 2023, the Producer Toolbox will introduce a new Ready to Sell (RTS) page that allows brokers to view their RTS status for each state they intend to sell Medicare products.

Brokers will easily be able to see if they are licensed, certified, and appointed with each state – as well as complete any outstanding components they may have.

If you have any questions, please reach out to 

Humana: Member Care Assessment Transition to Health Risk Assessment

Sourced from Humana Broker Email Communication on 6/19/23: 

As annual CMS requirement of those conducting HRA’s, the Model of Care (MOC) training will be rolled out to agents in the Humana Certification and Recertification training starting in PY24.

Be on the lookout for the tool training (Health Care Assessment Training) on Sunfire after cert/recert opens

*** Please note that August 31, 2023 is simply the deadline for the 9/1 start date for HRA. If an agent completes training past 8/31/23 they will still be able to access the Sunfire portal to complete surveys and qualify for compensation as the current program guidelines indicate, we are just highlighting that date to be in line with the roll-out and ensure agents are aware that the training is required to be compensated.***

Union Security Insurance Co: Important Med Supp Update

Sourced from USIC email communication on 5/17/23:

Effective June 1, 2023 Union Security will be discounting the USIC Medicare Supplement offering in all states.

The Union Security Insurance Company (USIC) Medicare Supplement product, administered by Aetna, will be discontinued as of June 1, 2023.


  • We will not accept applications with a signature date after May 31, 2023
  • We will not offer effective dates later than June 1, 2023
  • Agent appointments under USIC will be terminated as of June 1, 2023
  • Paper sales materials for USIC Medicare Supplement plans in all states will be available through today, May 17th, 2023
  • Existing customers will continue to be serviced and offered renewal options
  • Existing policyholders will continue to have access to their account here
  • Agents will continue to be able to access reports and other information from their agent portal here


If you have any questions concerning USIC products or contracting please contact your CSM rep.

Effective Immediately: UCT Suspends New Product Sales

Important Message

Effective Immediately, UCT is voluntarily suspending the acceptance of new applications for all products due to last quarters filings that showed UCT has dropped below the minimum statutory surplus limit.

Customer service will continue to service existing policies/policy holders/providers. In addition, the processing of claims will not be affected and will continue as usual. 



Contact your Cornerstone Senior Marketing Team


CSM Newest Carrier Partner: Introducing Clear Spring Health!

Are you looking for a carrier that offers commissionable Part D (PDP) plans?

You are in the right place. Cornerstone Senior Marketing welcomes Clear Spring Health to its family of carriers. See what makes Clear Spring Health a must-have for your Medicare sales portfolio.

Clear Spring PDP

• Medicare Part D plans include an extensive list of generic and brand-name prescription drugs at affordable prices.
• Offers a 5 Tier Formulary that covers over 3,300 medications
• Nearly 30K pharmacies in the preferred network and over 70K retail pharmacies nationwide.
• Drug Pricing Tool – look up any drug to find the current cost at participating pharmacies wthin a 10-mile radius
• Sponsors Prescription Drug Plans in all states except NY.

About Clear Spring Health

• Clear Spring Health is an entrepreneurial, second-generation Medicare insurance company offering consumer focused products and innovative healthcare tools.
• The Company built a platform in a high barrier to entry space, demonstrated explosive growth and presents unique capabilities relative to their Prescription Drug competitors.
• Clear Spring is one of the fastest growing plans in the country and have tripled membership during the most recent Medicare Annual Enrollment Period.
• Clear Spring Health is part of the Group 1001 family of insurance companies with ~60 billion in assets under management.




SilverScript Application Email Error Notification

Silverscript Agent Email Notification from 5/8/23: 

On Friday May 5, 2023 there was a trend identified of brokers receiving emails in error with the subject “Subject: Your client’s SilverScript application was cancelled.” After researching, the members were still enrolled. 11,704 emails were sent in error. 


The email shares the following information:


Please note that the SilverScript enrollment application you submitted on behalf of your client XXXXX XXXXXX has been cancelled. Most likely this occurred because of one of the following reasons:

  • Your client enrolled in another Medicare plan.
  • Your client requested to cancel the enrollment or change the effective date.
  • Your client is already a member of SilverScript, or a duplicate application was submitted.

We suggest that you contact your client to make sure he or she is aware of this cancellation and that they have arranged alternate Part D drug coverage. If your client still wants to enroll in a SilverScript PDP, then please complete a new enrollment application, validate that the client is entitled to Medicare Part D, and that all fields on the application are correct.

Thank you for your efforts.

SilverScript Insurance Company

Unfortunately, this email is an automated notification, which is unable to receive replies. If you have questions, please contact your agency or upline administrator.


The verbiage below was added into the portal and to our Broker Support reply backs regarding the erroneous emails. We wanted to share in case you receive any questions. If a broker has questions regarding their member’s enrollment status, please direct them to broker support. We will verify if they were sent the emails in error and advise on their member’s enrollment status. 


CSV Health Aquires Oak Street Health

Oakstreet Health Agent Update May 2, 2023 2:15 PM:

We are excited to share with you that CVS Health’s acquisition of Oak Street Health is complete and Oak Street is now part of CVS Health. It’s an exciting step forward to advance our mission to rebuild health care as it should be and to provide the highest quality primary care to patients.

Oak Street Health will remain a multi-payor healthcare provider.  As always, Oak Street accepts most National and Regional plans, Medicare Beneficiaries with Part B and Disability regardless of age, supplements, and traditional Medicare. Your clients are not required to change their PCP for their first visit with us. As part of CVS Health, we will be an even stronger collaborator to you and your clients as it enables us to increase our investments in growth, quality, and patient experience to drive even better results.

Thank you for your support. We’re excited and confident about the future ahead and look forward to continuing to work with you. As always, if you have any questions, please feel free to reach out to your regular Oak Street Health contact.

Your Friends at Oak Street Health

SureBridge: Brand change coming soon – what you need to know


Sourced from Agent Communication from SureBridge on 3/14/23:

UnitedHealthcare brand replacing SureBridge on Chesapeake supplemental products

The Chesapeake Life Insurance Company will debut it’s new UnitedHealthcare brand association on March 24, 2023, starting with the release of its newest product AccidentWise. The UnitedHealthcare brand will replace the SureBridge brand on all Chesapeake products over the coming months. The new brand experience is expected to create a stronger presence in the market with a more recognizable name, allowing for better positioning of Chesapeake’s supplemental products offering.

Noticeable changes on March 24
The first step of the brand transition began last fall with the introduction of the new customer website, UHC Member Hub.

Here are other changes you will see later this month:

• The broker quote and apply tool (POS) will display the new UnitedHealthcare underwritten by The Chesapeake Life Insurance Company logo.

• A brand-transition message will appear on the quote & apply tool and on customer communications to help explain some products will show the SureBridge brand and other products the UnitedHealthcare brand until the brand transition is complete.

• Bank/credit card statements will show payment transaction being made to Chesapeake-UHC. Be sure to let your customers know this.

When will other changes happen?
Additional updates will happen over the next several months with the goal of being fully transitioned by end of September 2023.

We will keep you informed of our progress but here are some other things to expect in the coming months:

• Email addresses, websites and other contact info that features SureBridge brand will eventually be transitioned to UnitedHealthcare brand (where appropriate).
• Current products in the Chesapeake portfolio are being evaluated and prioritized for rebranding.

• As other new products are introduced with the UnitedHealthcare brand, we’ll share new marketing materials and training with you.

Acquired in 2019 by the UnitedHealthcare company, The Chesapeake Life Insurance Company is now officially welcomed into the UnitedHealthcare brand family as it makes these branding updates. Licensed agents contracted with Chesapeake can share with their clients this exciting news when presenting The Chesapeake Life Ins. Co. portfolio of supplemental and life products.


Anthem: Talk Desk Discontinued as of March 20, 2023

Talk Desk is being discontinued as a tool for recording telephonic scope of appointments and voice signatures. This change comes about due to the CMS implemented requirements of recording all pre-enrollment and post-enrollment calls to prospects and current members.

Additionally, Medicare Voice Signature Services is a new tool that is now available in Producer Toolbox. This tool is only available to use during a face-to-face appointment when the applicant is unable to physically or electronically sign the SOA or enrollment application and does not have a Power of Attorney representative present. The below Quick Reference Guide provides the steps for using the Medicare Voice Signature Service.

Medicare Voice Signature Services Quick Guide – PDF

  • As a reminder, all calls with prospects and current members must be recorded and stored in a HIPAA compliant manner according to the CMS requirements implemented in October 2022. This includes all pre-enrollment calls and post-enrollment calls.
  • By recording all calls, the requirements for recording telephonic scope of appointment and voice signature during enrollment are also fulfilled. It is not necessary to record a telephonic scope of appointment or voice signature separately.
  • Talk Desk, the tool used for recording a telephonic scope of appointment and voice signature, will be discontinued as of March 20, 2023.
  • Historical Talk Desk recordings will continue to be accessible in the Portal.


Questions?  Please contact your CSM rep