NEW with CSG: Client Shopping Cart

New Client Shopping Cart Added to E-Application

CSG Actuarial is making it easier than ever for agents to cross-sell multiple carriers and plans with the Client Shopping Cart!

Submit Multiple Applications in One Checkout Process

Add multiple products and carriers to a client’s shopping cart to create a custom insurance portfolio with quote details and total premium. Client quote details save for future reference.

When a client’s shopping cart is complete, conveniently start the applications in one checkout process. Applicant information auto-populates in each application for quick and easy submission process.

 

WATCH A TUTORIAL HERE

Tech Tip: WiFi vs. VPN

Technology Tip – WiFi? Why Not? VPN is your friend

 

Using free public WiFi at a coffee shop or airport hot spot is great for convenience, but bad for security.
Most free access points do not make use of encryption. This is done for convenience and ease of access. If every person had to ask the barista or gate attendant for the WiFi key, it would get unruly, and no actual work would get done.
Keep in mind that you are sharing those wireless airwaves with anyone that is within range of your wireless communications.

There is technology out there that allows you to view the wireless computer communications that are within range of your device.
To the bad guys, this technology lets them see what you are doing, the data you are passing to websites, and your usernames and passwords.

UNLESS

  • You are on websites with ‘https’ … the little S is for secure. Its like speaking a language that only two people can understand (your computer, and the website).
  • You are using VPN software to encrypt all your wireless communications
  • You are using a wireless device from your cellular phone provider, 3G or 4G network access… This is not WiFi, and is not subject to WiFi Security Policies

Using a VPN client to encrypt and route your wireless communications allows you to create a secure channel for your computer to communicate.
Even if you are accessing a website without HTTPS, your communication to that website is secured through your VPN connection. If there are any bad guys around you listening in on your wifi traffic, it will be safe.

VPN stands for Virtual Private Network. It is good practice to use a VPN when in a public networking spot such as wifi hot spots. This will create a virtual tunnel for your computer to communicate securely through the public network.

Before traveling for work, consult with your IT department about their data security policies when on the road, how to setup your VPN connection (if your company has VPN access), or how to obtain a 3G/4G cellular network card.

 

Let’s stay safe out there!

COPC Senior Care Advantage Broker Event March 17 in Columbus

Brokers are invited to a brunch meeting with the partners at COPC Primary Care Physicians and COPC Senior Care Advantage. The meeting will take place on March 17, 2020 at the COPC Central Business Office from 9:30AM to 11:30AM.

This event is designed to give brokers the latest information on the COPC Senior Care Advantage program for 2020 Medicare  enrollees who are patients of COPC Primary Care Physicians.

You will meet program leadership, learn about the typical patient experience, receive physician lists who have open panels and participate in informal Q&A sessions to get your questions answered. Register for this event so you are better able to serve your client base this year. Please RSVP by clicking on the Evite link below:

http://evite.me/mAeBnHHsRw

General Enrollment Periods

General Enrollment Periods

INITIAL ENROLLMENT PERIOD (IEP)

The seven-month period when individuals are first eligible for Medicare. It is the three months before they turn 65, their birth month, and the three months following their birth month.

PART B GENERAL ENROLLMENT PERIOD (GEP)

If initial enrollment is missed, eligible Medicare beneficiaries can sign up for Medicare Part B between January 1 and March 31 each year.

OPEN ENROLLMENT PERIOD (OEP)

October 15 – December 7 each year.  During this time, Medicare beneficiaries can switch from Original Medicare to a Medicare Advantage plan (with or without Part D included), enroll in a Part D plan, disenroll from Part D, or switch Part D plans.

MEDICARE ADVANTAGE DISENROLLMENT PERIOD (MADP)

January 1 – February 14 each year. Medicare beneficiaries can leave their Medicare Advantage plan and return to Original Medicare and enroll in a stand-alone Part D plan.

ACCESS GENERAL ENROLLMENT PERIODS DOCUMENT

ACCESS MEDICARE GENERAL ENROLLMENT PERIODS FOR CLIENTS

UPDATED: SUBMITTING APPLICATIONS REFERENCE SHEET

We have updated the Where to Submit Applications document to reflect the most current faxes, email addresses, and mailing addresses for the carriers.

We hosted a webinar providing some key pointers, tips, and reminders for having a succecssful 2020 AEP. Check out the recorded version and the presenattion slides for reference!

VIEW THE RECORDED WEBINAR

VIEW THE PRESENTATION SLIDES

A few reminders to point out: 

  • WELLCARE AGENT BARCODE: We mentioned in the webinar some incorrect information on the WellCare agent barcode. The WellCare barcode it is NOT REQUIRED for submission on the application, but is encouraged for tracking purposes!
  • WHERE TO SUBMIT APPS: Please view our Where to Submit Applications document for fax numbers and mailing addresses for carriers.

REMINDER: Use The 2020 Link for Medicare Center & Update Your Marketing Shopping Link!

PLEASE USE THE 2020 MEDICARE CENTER LIVE LINK FOR ALL AEP BUSINESS!!

We have numerous agents still using the 2019 link for Medicare Center to try and enroll and create new client profiles for any 2020 AEP business.

 Please make sure to clear your bookmarks and access Medicare Center for all 2020 plans and enrollment by simply visiting www.medicarecenter.com and login as normal.

NOTE: Agents may need to clear their cookies and cache from their web browser or risk being redirected to the 2019 site.

For Remaining 2019 Effective Dates:

MedicareCenter in its current state only shows 2020 plan information.

To view/enroll in 2019 plans, use the following link:

https://integrity.destinationrx.com/PlanCompare/2019/professional/type1/Compare/Home

JUST RELEASED!

Please view the 2020 Product User Guide for more information on how to use the Medicare Center platform.

VIEW THE 2020 PRODUCT GUIDE HERE

Medicare Center Personal URL’s (PURLS)

Plan Year 2020 Personal URL’s for Medicare Center have been updated also. You will need to update your PURL if it is located in your email signatures, websites, or social media.  Here’s how: 

  1. After logging into your Medicare Center account, click ‘My Account’
  2. Under the Marketing Shopping Link, make sure the URL says ‘2020; and  then click the copy button and obtain your new shopping link or your  Personalized URL (PURL).

Enrollment for WellCare and Allwell/Centene has been restored

The enrollment process for WellCare and Allwell/Centene was stopped briefly on MedicareCenter at the start of AEP and has now been reactivated.

Enrollment form tip for MMO cases

MMO requires an email address on the enrollment form.  If a client doesn’t have an email put noemail@noemail.com in the email field.

Updates to Scope of Appointment Process:

  • A Scope of Appointment is required for all sales appointments. We recommend email as the simplest method.  If a paper SOA is completed, you must follow all Carrier and CMS Compliance Guidelines. This includes providing the SOA to the perspective destination and retaining the SOA as required by CMS.
  • Electronic scopes are stored internally, so there is no need to worry about paper scope with electronic enrollment.
  • An electronic scope will be converted into a PDF to be able to be printed for 2020. This will help with any carriers that require a scope with each application.
  • The ability to upload a paper scope into Medicare Center was also added for 2020!

 

For more information or questions please contact your Cornerstone Senior Marketing Sales representative

CSM’s Tips & Tricks for a Successful 2020 AEP

Another AEP is upon us and Cornerstone Senior Marketing wants you to be fully prepared to have the best annual enrollment period yet! 

We hosted a webinar providing some key pointers, tips, and reminders for having a succecssful 2020 AEP. Check out the recorded version and the presenattion slides for reference!

VIEW THE RECORDED WEBINAR

VIEW THE PRESENTATION SLIDES

A few reminders to point out: 

  • WELLCARE AGENT BARCODE: We mentioned in the webinar some incorrect information on the WellCare agent barcode. The WellCare barcode it is NOT REQUIRED for submission on the application, but is encouraged for tracking purposes!
  • WHERE TO SUBMIT APPS: Please view our Where to Submit Applications document for fax numbers and mailing addresses for carriers.

 

WE ARE HERE TO  HELP!

For more information or questions please contact your Cornerstone Senior Marketing representative.

Past Drug Lists Available To View on Medicare Plan Finder

GOOD TO KNOW THIS AEP! Find Old Drug Lists On Medicare Plan Finder

Medicare.gov provides a tool to find previously saved drug lists from the old Medicare Plan Finder.

Enter the drug list ID to search and print previous lists for use when creating a new list in the updated Medicare Plan Finder on Medicare.gov. 

 NOTE:  This tool is intended only for viewing old drug lists. 

The ability to edit and rerun prescriptions is not available.

 Access will be offered until the end of AEP.

CHECK IT OUT HERE!

 

WE ARE HERE TO  HELP!

For more information or questions please contact your Cornerstone Senior Marketing representative

CSG Actuarial New Medicare Advantage Quoting Features for AEP

New Medicare Advantage Feature for AEP

CSG Actuarial has added carrier drug formulary and provider network links as well as a new plan filter.

Link Directly to Carrier Websites

Utilize the Carrier Resource button to be directed to a carrier’s website to look up prescription drugs, provider networks and pharmacies  covered under their plans.

 

 

 

 

 

 

 

 

Medicare Advantage Plan Type Filter

Filter your Medicare Advantage Plan results to just view HMO, PPO or plans with or without a drug benefit.  You can also narrow your search for Medicare Part D by Basic, Enhanced or Low Income Subsidy and your Special Needs Plans by HMO, PPO, Dual-Eligible and drug benefit.

For more information or questions please contact your Cornerstone Senior Marketing Sales representative

Oak Street Health Is Gearing Up for AEP!

CAN YOU BELIEVE AEP IS HERE???  Oak Street has  been ramping up, training for the marathon, and now it’s here!  We at Oak Street want to wish you all a successful AEP season and want to support you in every way possible.

PLEASE REMEMBER: 

  • Stay Connected with each center’s Patient Relations Manager (PRM) – swap phone numbers and stay responsive to their communications on leads he/she may provide to you during AEP.
  • Weekly touchpoint with your paired Outreach Associate is vital:  If you do not have a phone number for an Outreach Associate or would like to be paired with an OA, please let me know and I will get you this information.
  • Referral process:  Contact your Outreach Associate, Outreach Director, Patient Relations Manager, or even me so we can schedule the initial appointment and lock-in the AOR in our system. Contact information is attached!
  • Alternate Referral Process:  if you cannot reach out to our key contacts by center; please also consider utilizing our resources online
    • Download marketing materials
    • Submit client information as a referral and we will contact to schedule their appointment: Submit Client Info Here
  • Enroll with MAE, our chatbot.  She is able to help answer questions quickly. An example could be, “What’s the provider ID for this plan?”, “Which center is closest to my client?”, etc.  Text “Hi” to 312-626-8300 to enroll today.
  • When you are meeting your clients that are near or around our centers, please keep in mind the unparalleled level of care they should expect to receive. Here are more highlights:
    • Transportation within 5 miles of center
    • Same day/ next day appointments
    • 20 mins or more with provider
    • Limited wait times
    • Medicare/Rx assistance
  • Some key considerations during each client enrollment: If your client is within a 5-10 mile radius of an Oak Street Health center, has chronic conditions, does not currently have a PCP, or appears unhappy with their PCP, please consider Oak Street Health as their new Provider. The first appointment is no obligation, please contact us to set up an initial welcome visit with your clients so they can experience primary health care as it should be!
  • Lastly, remember that Oak Street Health accepts Humana, Anthem, Allwell & Aetna at our centers in Ohio.

Click here to view OSH Contact Sheet

Click her to view OSH Cleveland area map

If you have any questions please contact Jaime Lebron with Cornerstone Senior Marketing.