A rapidly growing topic that is a big driver of client retention is provider care. An agent’s role has expanded beyond looking up if a doctor is in or out-of-network and now includes discussing quality of care. Humana continues to expand training resources has paired with multiple senior-focused providers to help agents navigate this discussion.
Top Performing Providers – A general training available for all agents across the country.
Wednesday, February 16 @ 12:00 pm ET
