LAUNCH DATES: Surebridge’s DVH Product

Surebridge’s NEW DVH product is coming!

States that are launching 6/21: LA, MO, ND, NM, NV, and UT

State that are launching 7/19: TX, KY, & OH (More states to come for 7/19 launch!)

Surebridge has your clients covered from the neck up for Dental, Vision, and Hearing.

Highlights about the company and product:

  • Backed by UnitedHealthcare & underwritten by The Chesapeake Life Insurance Company.
  • Industry-leading premiums, commissions, and lifetime renewals!
  • Insured can visit any provider they choose or take advantage of big discounts using a large network.
  • Day 1 preventive dental covered at 100% with NO deductible (Policy maximums apply).
  • Day 1 vision & hearing exams covered at 100% with NO deductible (Policy maximums apply).
  • Easy Online Application & Enrollment

Email Danielle Flesch @ for more information! 


MeridianCare Compliance Updates

As Meridian continues their integration with WellCare they would like to inform everyone of a new process. Starting May 1st, 2019 any grievance or CTM that is filed against an agent will now be investigated by the WellCare Compliance Investigation Unit (CIU).

Below are a few important things to know about the change:

  • Lizeth Villa will now be conducting the investigation directly (contact information below)
  • During her investigation she will be reaching out to both the member and the agent
  • She will make three phone call attempts to reach the agent at different times to obtain a response
  • If she does not reach the agent after the third attempt then it will be a founded complaint against the agent

Any compliance concerns can still be directed to

Lizeth Villa  |  313-324-3700 ext. 21461  |  Compliance Investigator


If you have any questions please reach out to your Cornerstone Senior Marketing Sales Representative.

Mutual of Omaha Compensation Update

The following is information regarding the payment of compensation for Mutual CareAdvantage (HMO) (MA) and Mutual of Omaha Rx (PDP) sales.

Medicare Advantage Compensation

  • Payment will be made beginning January 2019
  • Compensation Schedules – can be found on Sales Professional Access (SPA), click on the Profile icon in the upper right-hand corner.  Choose Communications and filter on company – Mutual of Omaha Medicare Advantage Company and access your contract packet which includes your compensation schedule.
  • Compensation Statements –  can be found on the Medicare Advantage producer portal by clicking on the ‘Commission’ icon. A link to the portal is found on the Medicare Advantage product page on Sales Professional Access (SPA)
  • For questions:  Call Producer Support at 877-259-8657; or  Email:

Prescription Drug Plans Compensation

  • Payment will begin April 2019
  • Compensation Schedules – Can be found on Sales Professional Access (SPA), click on the Profile icon in the upper right-hand corner.  Choose Communications and filter on company – Omaha Health Insurance Company and access your contract packet which includes your compensation schedule.
  • Compensation Statements –  can be found on Sales Professional Access (SPA) under Reports beginning in April.
  • For questions: Call Compensation at 800-475-4465; or Email:
  • Click for details on PDP Compensation

TECH TIP: Phish vs. Spam?

Phish or Spam? No, it’s not what’s for dinner! However, it could be a question you struggle with when deciding what types of email to report to your IT department. Potentially malicious emails make it to your inbox every day, so it’s important for you to understand the difference between a Phishing email and a Spam email.

This Email Seems Phishy
Phishing is the process of attempting to acquire sensitive information (such as usernames, passwords, and credit card details) by pretending to be a trustworthy entity. Most commonly, phishing emails will try to lure you into clicking on a link or opening an attachment.

Phishing emails can appear to come from reputable businesses or even departments and users from within your own organization. They often have a sense of urgency to them. Some may even use shock and intimidation to get what they want.

If you come to the conclusion you’ve been sent a phishing email, we strongly recommend that you report the email to your IT department for their review.

Spam Alert
Spam is unsolicited, unwanted email typically sent for marketing purposes. It is often trying to sell you something, such as unwanted goods or services – but, it is not asking you to take specific action. Although spam can be annoying, it is common to receive it in your business email. These types of emails do not typically need to be reported, unless you believe they pose a threat to your organization. In most cases, spam email can simply be deleted or ignored.

Note: Always follow your organization’s policy regarding what type of email to report in case it differs from the above.

Whether a Phishing email or Spam email, you should always be cautious when clicking on a link or opening an attachment. An email should never be considered safe until it is analyzed carefully. Remember, you’re the last line of defense to prevent a phishing attack on your organization. Always Stop, Look, and Think!

Let’s stay safe out there!

You’re Invited: CAHU’s 2019 Expo

Mark you calendars for CAHU’s 2019 Annual Expo on Tuesday, March 5!

WHERE: Hollywood Casino Columbus 

 200 Georgesville Rd, Columbus, OH 43228

WHEN: 8:30 am – 3:30 pm

Each year the stakes in this industry get higher. That’s why this year’s event is  important to attend. The message this year is BET ON YOUR FUTURE. It’s a fitting message for these changing times. Industry leading experts attending will be showing participants how to:

  • Increase their volume
  • Beat the competition
  • Grow profitability
  • Deliver unparalleled value to clients with solutions unheard of just a few years ago!

All Cornerstone Senior Marketing brokers can receive $10 OFF their registration fee by using the offer code below when registering for the event!


Code expires 2/20/2019


Anthem OH Medicare Supplement Updates

2019 is in full swing and Medicare continues to be a growing market. Along with Anthem’s MAPD plans, their Medicare Supplement plans continue to be very competitive. Please keep the following in mind when evaluating options for your Medicare Supplement clients:

  • Anthem’s bonus program has been extended through 4/1/19 effective dates (3-4 apps $100, 5-9 apps $150, 10+ apps $250). View flyer here for details.
  • As of 01/01/2019 effective dates, you will earn 21% commission!!! View 2019 agent commission schedule here.
  • All of Anthem’s currently offered Medicare Supplement Plans include Silver Sneakers and provide access to over 13,000 Silver Sneakers Fitness locations across the US.
  • Members have access to a tuition savings program through the SilverSneakers partnership with CollegeSave
  • Anthem offers a 5% household discount, a $48 discount for annual payment or a $24 discount for monthly EFT.
  • 2019 Sales Kits are now available on  Custom Point.

If you have any questions please reach out to your Cornerstone Senior Marketing representative.



Aetna MADP/PDP ExtraCare Health Cards

NEW: Members to receive ExtraCare Health Card

Aetna and Aetna Coventry MAPD and PDP members will receive an ExtraCare Health Card from CVS Pharmacy, one of Aetna’s preferred pharmacy partners.

With this card, members can get 20% off on CVS brand health products like vitamins, cold remedies and other over-the-counter supplies. The card does not offer discounts on prescription drugs.

The ExtraCare Health Card is free, and members are under no obligation to use it. If members choose to use it, the 20% discount will be activated when used during a purchase.

What you need to know
  • IMPORTANT: Due to compliance rules, this discount program cannot be promoted to prospective enrollees as an Aetna value-add program. It can only be discussed with current members.
  • The cards started mailing the last week of January and will continue into late February. Thereafter, the cards will be mailed to new members on a monthly basis.

If members already have an ExtraCare card, they can call CVS Pharmacy at 1-800-746-7287 to have their reward points transferred to their new card. Or, they can go to

Aetna’s 2019 Product Training | Cleveland

Join Cornerstone Senior Marketing and Aetna for three informative training sessions in the Cleveland area to learn more about Aetna’s 2019 Medicare Advantage products!

Please only RSVP to one location. Training is the same content for all dates and locations.

Tuesday, February 26th

TIME: 9:00 am – 11:00 am

LOCATION: Aetna’s Akron/Richfield Office

4059 Kinross Lakes Parkway

Richfield, OH 44286

Tuesday, February 26th

TIME: 1:00 pm – 3:00 pm

LOCATION: CSM Cleveland Office

4500 Rockside Rd., Suite 330

Independence, OH 44131

Wednesday, March 6

TIME: 10:00 am – 12:00 pm

LOCATION: Holiday Inn Youngstown-South (Boardman)

7410 South Ave.

Boardman, OH 44512

Topics to be discussed during training include:

  • OEP highlights and what you need to know
  • Organizational updates and new marketing pieces
  • Online enrollment tools

RSVP to Danielle Flesch @

Not appointed with Aetna with CSM? Contact your Cornerstone Senior Marketing Sales representative for more information! 

CSG Quoting Tool App | Download Today!

Cornerstone Senior Marketing agents now can access the CSG Medicare Quoting tool from any smartphone, iPad, or tablet from our NEW app! And even better…. it’s still FREE!!

Any current agents that have access to CSG can download the app from your provider’s app store. 

  1. Type in “Cornerstone CSG Quoting Tools” in the search bar
  2. Click on the “Cornerstone Quoting Tools” and click “Install”
  3. Once installed click “Open”
  4. Type in your current username and password for CSG and click “Sign In”
  5. Start running quotes!

Please note, the ability to compare quotes is unavailable at this time through the app. If you run a quote through the actual website here, you will still be able to compare quotes.

If you do not have access to our FREE CSG quoting tool and are interested please click here.


CLEVELAND BROKERS: Afternoon Session Added on May 31!

Due to high demand, the “Medicaid Today: Program Updates” will be adding an afternoon time the same day: May 31 from 1:30 pm–3:30 pm.

The morning session is now closed. Please register for the afternoon session below.

Join Cornerstone in the Cleveland area for our May broker in-person trainings including Humana’s DSNP boot camp class and Medicaid updates from the Department of Health and Human Services.

Humana Marketpoint’s DSNP Boot Camp Broker Training

DATE: Wednesday, May 23

TIME: 10:00 am–12:00 pm

LOCATION: Hilton Garden Inn—Twinsburg

8971 Wilcox Drive | Twinsburg, OH 44087


Learn how to serve this unique population and capture more clients throughout the year!

  • Marketing to D-SNP eligibles
  • Product information
  • Marketing tools
  • Enrollment details

Department of Health and Human Services’ with Cuyahoga Job and Family Services: “Medicaid Today: Program Updates”

DATE: Thursday, May 31

TIME: 1:30 pm–3:30 pm

LOCATION: Cornerstone Cleveland Office

4500 Rockside Road, Suite 330 | Independence, OH 44131


Join the discussion regarding the 2018 Medicaid program and receive valuable information to assist your clients!

Anne Konarski, Program Officer, will present on the following topics:

  • 2018 Medicaid program benefits
  • Understanding Medicaid eligibility
  • The Medicaid program process
  • New JFS customer service innovations


Please indicate which training date(s) you are planning to attend in your email