As Meridian continues their integration with WellCare they would like to inform everyone of a new process. Starting May 1st, 2019 any grievance or CTM that is filed against an agent will now be investigated by the WellCare Compliance Investigation Unit (CIU).
Below are a few important things to know about the change:
- Lizeth Villa will now be conducting the investigation directly (contact information below)
- During her investigation she will be reaching out to both the member and the agent
- She will make three phone call attempts to reach the agent at different times to obtain a response
- If she does not reach the agent after the third attempt then it will be a founded complaint against the agent
Any compliance concerns can still be directed to Agentoversight@mhplan.com
Lizeth Villa | 313-324-3700 ext. 21461 | Compliance Investigator
If you have any questions please reach out to your Cornerstone Senior Marketing Sales Representative.