Get AEP Ready with Cigna MA

Less than one week until you can start marketing for AEP! Take a minute to refresh your memory about some of the ways Cigna makes your job easier.

Have you met CARL? 

The Cigna Agent Resource Line (CARL) is dedicated to helping broker partners with all things Cigna Medicare Advantage. CARL has extended hours for AEP. Beginning October 15, CARL is staffed with English- and Spanish-speaking service representatives Monday through Saturday, 8:00 a.m. – 5:00 p.m. Central time. To speak with a representative, call 866-442-7516. You can also email

Is my doctor in network? 

Cigna has added more than 25,000 new providers over the last year! When your customer asks if their physician is in network for a Cigna Medicare Advantage plan, it’s important to verify that provider’s participation. Here are three easy and quick ways to confirm a specific provider accepts Cigna Medicare Advantage:

For more in-depth information on using these tools to confirm a provider’s participation in Cigna’s Medicare Advantage network, check out the job aid.

Save time with Cigna’s new plan switch hotline

Got an existing customer who wants to switch to a new Cigna Medicare Advantage plan that is a better fit for them? Save time and send them to CARL. You remain the agent of record,Cigna service reps handle the plan change for you!

CARL has a special line that is only for plan changes for existing Cigna Medicare Advantage customers. Both English and Spanish speaking representatives who can help your customer switch to a new Cigna Medicare Advantage plan are available at Monday through Saturday from 8:00 a.m. – 5:00 p.m., beginning October 15, at 855-649-5105.