Cigna’s Agent of Record Reminder

Cigna Broker Communication from 10/15/21: 

 

We appreciate that you choose to be part of Team Cigna! There’s no question it takes a significant amount of work to build your business, and that’s something you should be proud of. In advance of AEP, we want to let you know that we are committed to protecting your Agent of Record status as well as the commissions you’ve earned for the customers you’ve enrolled.

 

At Cigna:

  • We understand that sometimes existing customers need to change plans.
  • We would prefer that they remain with Cigna.
  • We want to reduce the work associated with plan changes and free your time to focus on servicing and growing your book of business.

We want you to trust that we will protect your interests and that we value you and your current relationship with the customers you’ve enrolled.

 

Our commitment to you

When an internal Cigna agent completes a plan change for one of your existing Medicare Advantage customers, you will remain the Agent of Record (AOR) and continue to receive renewal commissions on plan changes.

How will we do this?

Cigna has established a Dedicated Plan Change unit within the CARL team that exists solely to help existing customers transition from one plan to another. This unit is staffed by licensed service representatives, not Sales Agents.

• When an existing customer makes a plan change by calling our Dedicated Plan Change line directly, your AOR status will remain unchanged.
• When an existing customer calls customer service inquiring about a plan change, the customer service representative will transfer the customer to our Dedicated Plan Change line and your AOR status will remain unchanged.
• When an existing customer initiates a plan change through one of Cigna’s internal field sales or telesales agents our team member will either refer the customer to our Dedicated Plan Change line or complete the plan change themselves. In either case, your AOR status will remain unchanged.

The Agent of Record policy applies to:

• Active, licensed, appointed and 2022 certified agents at the time of the customer’s plan change

The Agency of Record policy does not apply when:

• The original agent is no longer eligible or terminated
• Another active, licensed, appointed and 2022 certified, external agent (not employed by Cigna) facilitates the plan change
• The plan change is facilitated through an external Cigna appointed call center agent/agency

The plan change process

As an agent, you still have the option to fill out a new application to submit for current customers.

 Customers can call 1-855-649-5105 to connect to the dedicated Plan Change Queue.

 

 

 

 

 

Important Update: Cigna 2022 Kit Delays

From Cigna broker announcement from 9/29:

Sales kits are delayed, but we have options!

The Annual Enrollment Period is one of the most critical times for our partnership as we strengthen and grow our businesses together.

 

At this time, it is important to notify you, that we are experiencing uncontrollable supply chain delays in the shipping of our 2022 Sales Kits. At this time, we cannot commit to delivery of the 2022 Sales Kits before October 1.

 

We have explored all viable options to continue to support the best AEP launch, despite this unforeseen challenge. While we work on getting the sales kits out to you as soon as possible, please be aware:

Virtual Tools are available

Our online enrollment tools, such as Connecture DRX, are available. A paper kit is not necessary to use this tool. You and your prospects can also access plan details at Cigna.com starting October 1.

 

Sales Kits are loaded onto the Resource Center in Cigna’s Producers’ University

At this time, you can log into Producers’ University and download the 2022 Sales Kit(s) that support the territories that you cover. Downloading the 2022 Sales Kits now, will ensure that you have access to your required materials, if you are without an internet connection when meeting with your customers.

  • We suggest that you print a few copies to have on hand.
  • Don’t forget to print enrollment forms, which can be found in the sales kits. This will allow you to still provide paper applications for your prospects and customers to complete enrollments until your kits arrive.

Your Broker Manager may have printed copies

Your Cigna Medicare Broker Manager may have some copies for you. They’ve been sending orders to local printers so that they can get you some copies to tide you over until your order arrives. Not familiar with your Broker Manager? Click here to access a reference guide.

 

A note about your Sales Kits

Regretfully, there is an error on page 27 of the printed Sales Kit for Maricopa County. Your kit will include stickers that should be used to cover the error. Your broker manager will also have these stickers available. Our online version does not have this error; it is correct in its current version.

We understand the additional burden this places on you, and apologize for the inconvenience this unforeseen challenge may have caused. We will continue to push our vendors and delivery partners to make the kits available as soon as possible for you. It is our priority and commitment to continue to do everything we can to support a successful AEP for you.

 

For any questions or concerns, reach out to your Cornerstone Senior Marketing Sales or Service Rep

Cigna Medicare Advantage – Ohio 2022 Offerings

CIGNA MEDICARE ADVANTAGE – 2022 OHIO

 

Why Cigna Medicare Advantage in Ohio for 2022?

 

There’s never been a better time to sell Cigna Medicare Advantage plans! With both HMO and PPO plans with $0 premiums and easy-to-use benefits, your customer will find a Cigna plan that fits their needs. Some of the most popular benefits of this year’s plans are a growing provider network, second-to-none dental benefits and a hearing benefit that includes not only hearing aid allowance but also batteries for four years. Plus, Cigna’s telehealth and fitness benefits allow your customers to maintain their health virtually!

 

  • Unlimited max benefit for dental HMO (only offered by Cigna)
  • HMO plan with $0 premium, $0 PCP visits, $0 Tier 1 prescriptions and $0 labs
  • PPO plan with $0 premium, $0 PCP visits, $0 Tier 1 prescriptions and $0 labs
  • No referrals
  • Dental allowance of $1000 for PPO with no up front fees
  • $300 acupuncture benefit
  • Part B buydown
  • Expanded telehealth services with $0 physical therapy
  • 90 day mail order RX $0 copay Tier 1 and Tier 2
  • Over the counter benefits with quarterly rollover
  • Silver&Fit, featuring both gym memberships and at-home fitness kits
  • Nationwide network for vision coverage offered by Eyemed, including:
    • PearlVision
    • LensCrafters
    • America’s Best
  • Hearing aid allowance with four years worth of batteries
  • Transportation benefit with Lyft, making on-time pickups and drop-offs a priority
  • Post-hospitalization meal benefit, providing 14 nutritious meals after an acute in-patient hospital or SNF discharge
REQUEST 2022 BENEFITS FIRST LOOK
REQUEST APPOINTMENT WITH CIGNA

 

If you have any other questions, please reach out to us! 

Cigna Extends Deadline for Certification Reimbursement

Cigna MA Broker Announcement form 9/1/21:

NEW DEADLINE FOR CERTIFICATION REIMBURSMENT

Complete by Sept. 15 and meet sales goals for reimbursement

In July when we opened our certification for 2022 sales, we told you we’d reimburse your certification costs if you completed the certification by September 1 and met a couple of other prerequisites, like closing five sales by December 31 and remaining in good standing. Today, we are extending that deadline for certification with reimbursement until September 15!

If you need a reminder, you can review the email we sent our broker partners in early July that mentions this and directs to our Certification Roadmap to better explain. We’re just so excited about the Medicare Advantage plans we have for 2022 we want every broker partner to have the opportunity to offer them to their customers. Reset your clocks: you’ve got two more weeks to complete certification with Cigna!

 

If you have any follow up questions, or concerns please reach out to your Cornerstone Senior Marketing Service Rep.

Cigna Marketing Materials Now Available Via CustomPoint

GET YOUR AEP MARKETING MATERIALS NOW!

New collaterals available in CustomPoint

Marketing materials for AEP 2022 are now available in CustomPoint! Choose from sales kits, comparison brochures, and brochure holders to boost your sales during AEP this year.

A couple of things to keep in mind:

• Materials are available to order now
• Orders start shipping on or after August 31 and are shipped on first in, first out basis
• Please do not duplicate orders that have a “back order” status
• You’ll receive status updates from CustomPoint via email; you can also log in to CustomPoint to track your shipment

Ordering marketing materials through CustomPoint is easy

• Licensed and appointed agents log into CustomPoint
• Hover over Catalogs; scroll down to Sales Materials (Kits, etc.), and click on 2022
• Select the material and the quantity needed, then add the item to your cart; repeat until the order is complete
• Go to your shopping cart and select check out
• Under Delivery Options, enter your name and shipping address and then select your billing address
• Under Order Details, ensure that your name, phone number and email address are correct, then select your carrier/service level
• Under Order Summary, review your order and then submit

You can view a listing of materials available by state and market here. Please remember you must be logged in to Producers’ University to access this guide.

Order soon to be sure you have everything you need ahead of AEP. And check CustomPoint regularly for customized collateral for 2022.

 

If you have any questions, please reach out to your Cornerstone Senior Marketing Service Rep.

 

Cigna Expands Medicare Advantage Network in Ohio

Cigna announcement from 5/6/21:

 

Cleveland Clinic Akron General and Cleveland Clinic Lodi Hospital are now part of the Cigna network! This adds:

  • 94 primary care providers
  • 550+ registered beds
  • Physician specialties including Internal Medicine, General Surgery, Neurosurgery, Family Medicine, OB/GYN, Plastic Surgery, ENT and more

 

Questions about our network or their Medicare Advantage plans? Ask your CSM reperesentive for more information .

Cigna’s Update on Health Benefits+

Cigna Communication from 5/3/21:

We have recently received information from the Centers for Medicare and Medicaid Services (CMS) that changes in the eligibility are required for the Healthy Benefits+ Produce benefit that is available in the Mid Atlantic/Pennsylvania market. With this new guidance, customers must have one or more chronic medical conditions to receive this benefit. Examples of a chronic condition include, but are not limited to: diabetes, heart disease or hypertension (high blood pressure).

Customers who are enrolled in a DSNP plan will see no change in their benefit. Letters are being mailed this week to enrollees in the five (5) remaining Cigna Medicare Advantage plans who were identified as not having a chronic condition, notifying them that they are no longer eligible for this benefit after June 1, 2021. This represents a minimal impact to our customers who have this benefit.

We are pleased to be able to offer the Healthy Benefits+ fresh produce card to those with chronic conditions. Customers will receive a letter from Cigna after enrollment to determine their eligibility for Healthy Benefits+. Please let your future Mid Atlantic/Pennsylvania clients know they may qualify for this additional benefit and that they should call the number on their post enrollment letter, where a representative will confirm their eligibility.

Collaterals that reference Healthy Benefits+ are being updated to reflect this change and should be ready within two weeks. Please destroy any marketing materials that include this benefit that you may currently have.

 

 

For follow up questions or concerns, please contact your CSM representative.

 

Cigna: Changes on Confirming Eligibility with CARL

Cigna communication from 4/30/2021:

Here at Cigna, we continue to look for ways to make your experience with us easier without sacrificing service or quality. One of the latest ways we are able to do this is by making it easier and quicker for you to verify customer eligibility.

Beginning Monday, May 3, we will improve our customer Medicare / Medicaid eligibility approval process. When you call Cigna Agent Resource Line (CARL), we will no longer require the customer to provide their verbal approval for us to share their eligibility information. Instead, you, as their agent, will be required to confirm you have received approval from your customer to obtain the information.

CARL can provide the following information to agents who have their customer’s approval:

  • Medicare effective dates
  • Medicaid level and number
  • LIS percentage and level
  • LIS / Medicaid / OEP election usage for the quarter

We’re excited to make enrolling your customer in the right plan easier than ever!

 

If you have any questions on Cigna’s new verification process, contact your CSM service rep.

Cigna Protects YOU as the Agent on Record

Cigna Communication from
Our Agent of Record commitment

Even though you are an independent agent, we consider you part of Team Cigna. We appreciate the work that you do every day on our behalf and understand the effort it takes to build a book of business. We want to make sure you understand that we’re committed to protecting your Agent of Record status and protecting the commissions you’ve earned for the customers you’ve enrolled.

At Cigna:
• We understand that sometimes existing customers need to change plans and would prefer that they remain with Cigna.
• We want to reduce the work associated with plan changes and free your time to focus on servicing and growing your book of business.
• We want you to trust that we will protect your interests and that we value you and your current relationship with the customers you’ve enrolled.

Our commitment to you

When an internal Cigna agent completes a plan change for one of your existing Medicare Advantage customers, you will remain the Agent of Record (AOR) and continue to receive renewal commissions on plan changes.

How will we do this?

Cigna has established a Dedicated Plan Change unit within the CARL team that exists solely to help existing customers transition from one plan to another. This unit is staffed by licensed service representatives, not Sales Agents.

• When an existing customer makes a plan change by calling our Dedicated Plan Change line directly, your AOR status will remain unchanged.
• When an existing customer calls customer service inquiring about a plan change, the customer service representative will transfer the customer to our Dedicated Plan Change line and your AOR status will remain unchanged.
• When an existing customer initiates a plan change through one of Cigna’s internal field sales or telesales agents our team member will either refer the customer to our Dedicated Plan Change line or complete the plan change themselves. In either case, your AOR status will remain unchanged.

The Agent of Record policy applies to:

• Active, licensed, appointed and 2021 certified agents at the time of the customer’s plan change

The Agency of Record policy does not apply when:

• The original agent is no longer eligible or terminated
• Another active, licensed, appointed and 2021 certified, external agent (not employed by Cigna) facilitates the plan change
• The plan change is facilitated through an external Cigna appointed call center agent/agency

The plan change process

As an agent, you still have the option to fill out a new application to submit for current customers.

Customers can call 1-855-649-5105 to connect to
the dedicated Plan Change Queue

 

Any questions contact your CSM representative. 

 

 

Cigna Provider Directory for Ohio- DOWNLOAD NOW

Helpful Reference Guide: View a copy of Cigna’s updated Provider Directory for Ohio HERE.

 

If you have any questions, please reach out to your Cornerstone representative.