Exciting update: Lumico.com has a fresh, new look!

Sourced from Distribution Partner News on 11/10/22:

We’ve been working hard to take Lumico.com to the next level, and are thrilled to announce the launch of our new website. Here are a few new features that your agents can expect from Lumico.com:

Access important information with ease

  • Under the “My Account” menu option, there’s a new “Are you an agent?” hyperlink. (You can see it here).
    • All portal links have been consolidated to one page; agents can use this to navigate to the e-App and their Life and Health Agent Portals.
  • Individual product pages offer Lumico product highlights and specifications at a quick glance.
    • Agents can download product fact sheets on each page for easy reference.

Be a valuable resource for customers

  • Support > Help Center – Easily search an expanded repository of FAQs; find answers to commonly asked questions in a central location; check back regularly for new content!
  • Support > Claims – Agents can share this dedicated page with clients and their beneficiaries; here they can download claim forms and submit life and health claims.

About Us > Blog – An educational resource center for all things insurance; agents can connect with their customers by sharing critical insurance topics, including trends, tips, and how-to’s.




Lumico DP News: Coming soon – Lumico Agent Center enhancement

Coming soon: Lumico Agent Center enhancement

Exciting news! Starting August 9, agents who are newly appointed with Lumico will be able choose their own, unique user ID and password to log-in to Lumico Agent Center (LAC).

Here’s what you need to know:

  • When logging into LAC for the first time, agents will be prompted to verify their identity, then register by providing a user ID and password.
  • The user ID field must be unique and requires between 4 and 64 alphanumeric characters. (Only “@”, “.” and “_” are allowed for special characters).
  • Passwords must have a minimum of eight characters, and include at least one upper case letter, one lower case letter, and one number.

For agents appointed with Lumico prior to 8/9, no action is required at this time; their email address will continue to serve as their user ID.


If you have any questions, please contact CSM’s Michelle Kapp

Lumico News: Upcoming Lumico Med Supp rate adjustment on 8/1

Upcoming rate adjustment for Med Supp

Effective August 1, there will a rate adjustment for our Med Supp policies in select states.

  • For policies underwritten by Lumico Life Insurance Company: AZ, GA, LA, MI, MN, MT, OH, SC and TX.*
  • For policies underwritten by Elips Life Insurance Company: AR, AZ, DE, GA, IA, IL, LA, MI, NC, NE, OH, OK, SD, TX and UT.

There will be a 30 day cut-off period for applications written in these states, from 7/1 – 7/31/22:

  • Applications signed and received on or after 7/1, with a requested effective date on or after 8/1, will be subject to the new rate.
  • Applications signed and received on or before 6/30, with a requested effective date on or after 8/1, will receive the current rate.
  • Applications requesting an effective date prior to 8/1 will also continue to receive the current rate.


If you have any questions, please reach out to Michelle Kapp

Lumico News: Upcoming Med Sup Rate Adjustments in Certain States

Pulled from Lumico Broker Announcement from 2/10/22:


Effective March 1, there will be a rate adjustment for Lumico’s Med Supp Plans A, F, G and N in 17 states, and basic plan and riders in Wisconsin.

This will affect existing policyholders in the following states: AL, FL, IA, KS, KY, MD, MO, ND, NM, NV, OR, PA, SD, UT, VA, WI, WV and WY.

 Communications are being sent to existing policyholders based on their upcoming rate adjustment date. We recommend agents contact their clients in these states who may be impacted.

For new sales: The rate adjustment will also be applicable to new sales in these states, with the exception of IA, ND, SD and UT. Applications with a sign off date prior to 3/1/2022 will be issued a policy with the current rates in effect for the upcoming 12-month period. Any application with a sign off date on 3/1/2022 or later will be subject to the new rates.


If you have any questions, please contact CSM’s Michelle Kapp

Lumico’s Agency Services Support Line Updates

Lumico agency services support line updates

Every day, we’re committed to finding new ways to create a great Lumico experience for our partners. With this in mind, we’re excited to offer added support for both life and health inquiries via phone and email.

Questions? Contact your CSM Rep for more information.

Lumico Holiday Calendar 2021

Lumico communication from 2/25/21:


To help you prepare for the year, please review Lumico’s Holiday Calendar.

This contains the specific dates that our office and service centers will be closed, or hours of operation may be limited.


If you have any questions please contact your CSM representative.

Lumico Agent Center & e-Application Updates

‘Something went wrong’ error message in e-App and what you can do to fix it


With the recent launch of the new Lumico Agent Center and new e-Application, Lumico has been receiving calls and e-mails from agents having issues with writing an application. A ‘Something went wrong’ error message has been popping up on the screen during the application process.

If you come across this error message, take the following steps:

  • Clear your browser cookie cache
  • Load the page again on the same browser
  • A step-by-step guide to clear cookies is included here: Cookie Removal Guide

If you are experiencing a ‘Something went wrong’ error message when you are registering for Lumico Agent Center, we have been and will continue to work with you on a case-by-case basis to address any issues related to this.

Lumico is doing everything they can to ensure you are ready to go in time for Annual Enrollment Period (AEP). If you need assistance please see below:

Lumico’s New Agent Portal Updates: 9/16/20

Lumico is hearing all the agent feedback on the new eApplication…


Transparency is an integral part of who Lumico is and are committed to ensuring that they are always transparent with partners, agents and especially our customers.


As you may be aware, Lumico’s new e-Application launched this past Monday (9/14) and they have been hearing a lot of feedback directly from the agents. You most likely have also heard the feedback that there have been registration issues, technical flaws in the eApplication and higher than expected call volumes to ou the support line.


Lumico has been working diligently to resolve agent issues and  plan to proactively communicate to the agents to ensure they are doing everything that we can to support them through this eApplication migration.


As such, Lumico plans to:

  • Send a targeted communication to agents who currently have applications in progress – checking in with these agents in case they are experiencing technical issues in submitting (targeted for 9/17)
  • Send a communication to agents who have either reached out to Lumico or Integrity regarding the new eApplication  – checking in with these agents on how they are doing (targeted for 9/22)


If you have any questions please reach out to Michelle Kapp with Cornerstone. 

Lumico Agent Registration for NEW Lumico Portal & E-Application

Lumico’s new e-Application will be hosted on a brand new portal. Registration for this new portal is REQUIRED to start a Lumico Med Supp application.

Below is a step-by-step approach to get your agents registered and ready to go!

A quick update on the agent tablet incentive program…

To expedite delivery of tablets once agents qualify for the program, please direct agents to AEP Agent Program Submission Form where agents can enter their mailing address ahead of time.


If you have any questions or concerns over Lumico please reach out to Michelle Kapp with Cornerstone Senior Marketing.

Lumico Introducing New Med Supp E-Application for 2021 AEP

Exciting news and an incentive? Yes, Lumico offers both!

Lumico is gearing up to launch an all new Med Supp e-Application for AEP which will be replacing the current Med Supp e-Application. Check out this video to see what’s coming.


What does the new e-App mean for you? Let’s break it down:

  • Writing applications anytime, anywhere;
  • Digitally delivering and e-signing policy documents; and
  • A seamless online experience from start to finish.

To make it even sweeter, Lumico is  launching an agent tablet incentive program running from September 1 – December 31, 2020.


Please join Lumico for a webinar on August 26 from 1-2pm EST to learn more. You can register here


Any questions contact you CSM representative.