Lumico News: Upcoming Med Sup Rate Adjustments in Certain States

Pulled from Lumico Broker Announcement from 2/10/22:


Effective March 1, there will be a rate adjustment for Lumico’s Med Supp Plans A, F, G and N in 17 states, and basic plan and riders in Wisconsin.

This will affect existing policyholders in the following states: AL, FL, IA, KS, KY, MD, MO, ND, NM, NV, OR, PA, SD, UT, VA, WI, WV and WY.

 Communications are being sent to existing policyholders based on their upcoming rate adjustment date. We recommend agents contact their clients in these states who may be impacted.

For new sales: The rate adjustment will also be applicable to new sales in these states, with the exception of IA, ND, SD and UT. Applications with a sign off date prior to 3/1/2022 will be issued a policy with the current rates in effect for the upcoming 12-month period. Any application with a sign off date on 3/1/2022 or later will be subject to the new rates.


If you have any questions, please contact CSM’s Michelle Kapp

Lumico’s Agency Services Support Line Updates

Lumico agency services support line updates

Every day, we’re committed to finding new ways to create a great Lumico experience for our partners. With this in mind, we’re excited to offer added support for both life and health inquiries via phone and email.

Questions? Contact your CSM Rep for more information.

Lumico Holiday Calendar 2021

Lumico communication from 2/25/21:


To help you prepare for the year, please review Lumico’s Holiday Calendar.

This contains the specific dates that our office and service centers will be closed, or hours of operation may be limited.


If you have any questions please contact your CSM representative.

Lumico Agent Center & e-Application Updates

‘Something went wrong’ error message in e-App and what you can do to fix it


With the recent launch of the new Lumico Agent Center and new e-Application, Lumico has been receiving calls and e-mails from agents having issues with writing an application. A ‘Something went wrong’ error message has been popping up on the screen during the application process.

If you come across this error message, take the following steps:

  • Clear your browser cookie cache
  • Load the page again on the same browser
  • A step-by-step guide to clear cookies is included here: Cookie Removal Guide

If you are experiencing a ‘Something went wrong’ error message when you are registering for Lumico Agent Center, we have been and will continue to work with you on a case-by-case basis to address any issues related to this.

Lumico is doing everything they can to ensure you are ready to go in time for Annual Enrollment Period (AEP). If you need assistance please see below:

Lumico’s New Agent Portal Updates: 9/16/20

Lumico is hearing all the agent feedback on the new eApplication…


Transparency is an integral part of who Lumico is and are committed to ensuring that they are always transparent with partners, agents and especially our customers.


As you may be aware, Lumico’s new e-Application launched this past Monday (9/14) and they have been hearing a lot of feedback directly from the agents. You most likely have also heard the feedback that there have been registration issues, technical flaws in the eApplication and higher than expected call volumes to ou the support line.


Lumico has been working diligently to resolve agent issues and  plan to proactively communicate to the agents to ensure they are doing everything that we can to support them through this eApplication migration.


As such, Lumico plans to:

  • Send a targeted communication to agents who currently have applications in progress – checking in with these agents in case they are experiencing technical issues in submitting (targeted for 9/17)
  • Send a communication to agents who have either reached out to Lumico or Integrity regarding the new eApplication  – checking in with these agents on how they are doing (targeted for 9/22)


If you have any questions please reach out to Michelle Kapp with Cornerstone. 

Lumico Agent Registration for NEW Lumico Portal & E-Application

Lumico’s new e-Application will be hosted on a brand new portal. Registration for this new portal is REQUIRED to start a Lumico Med Supp application.

Below is a step-by-step approach to get your agents registered and ready to go!

A quick update on the agent tablet incentive program…

To expedite delivery of tablets once agents qualify for the program, please direct agents to AEP Agent Program Submission Form where agents can enter their mailing address ahead of time.


If you have any questions or concerns over Lumico please reach out to Michelle Kapp with Cornerstone Senior Marketing.

Lumico Introducing New Med Supp E-Application for 2021 AEP

Exciting news and an incentive? Yes, Lumico offers both!

Lumico is gearing up to launch an all new Med Supp e-Application for AEP which will be replacing the current Med Supp e-Application. Check out this video to see what’s coming.


What does the new e-App mean for you? Let’s break it down:

  • Writing applications anytime, anywhere;
  • Digitally delivering and e-signing policy documents; and
  • A seamless online experience from start to finish.

To make it even sweeter, Lumico is  launching an agent tablet incentive program running from September 1 – December 31, 2020.


Please join Lumico for a webinar on August 26 from 1-2pm EST to learn more. You can register here


Any questions contact you CSM representative. 

Lumico is Ready to Help You During COVID-19 Outbreak

One of the most important things we can do today, is remain positive and hopeful in our mindset and actions. We want to help your business continue to prosper. That means we remain fully operational, and are here to support your organization with agent adoption of our comprehensive digital solutions.

Please visit Lumico’s Coronavirus page on their website – 

This page includes information about the coronavirus, insurance coverage, and Lumico’s response to your customers’ frequently asked questions. Also, to help ease this transition, your agents can use Lumico’s e-Application to:

• Write new business remotely;
• Leverage voice and electronic signature options; and
• Get paid faster by submitting online applications, using any device.

Please download this flyer, which includes a Med Supp e-App guide and product fact sheet – and keep a look out for additional marketing resources we’ll be sharing in the coming weeks. Just know that we are here for you.


Lumico, CSI Life, & Union Security Q1 Bonus!

Check out Lumico, CSI Life, and Union Security first quarter bonuses to earn extra CASH!!


Issue 3 or more cases of qualifying business in a calendar month
Earn $100 per underwritten case, $50 per non-underwritten case*
And there’s no limit on how much you can earn!


Issue 3 or more cases of qualifying business in a calendar month
Earn $150 per underwritten case, $75 per non-underwritten case*
And there’s no limit on how much you can earn!

If you have any questions or not appointed with any of these carriers and are interested please reach out to your Cornerstone Senior Marketing Sales Representative.

Now Available: Union Security Insurance Company and Lumico Agent Portal Links

Contracted with Lumico or Union Security? See below!

Once you are contracted with Lumico and Union Security, register/log in to each carrier’s websites to access the agent portals.

The websites are:

  • Union Security Insurance Company
  • Lumico (This website requires a registration code to register. The registration code is listed in your welcome letter or call agent services at 855-972-2782 to obtain it.)