Revisions to THP 2023 Agent Training: Medicare Product Certification

Sourced from THP broker communication from 9/1/22:


Dear THP Agent Partner:

As you know, CMS’ annual bid process continues after the release of our Agent Training. The following benefit changes have occurred after our training was released. These changes have been updated in our online training site materials. However, if you have already taken our training, please review the changes below:

  • SecureCare SNP, H3672-019 for OH/WV: 
    • Over-the-Counter item amount changed from $125 to $130
    • Healthy Food Benefit amount changed from $60 to $65
    • Premium changed from $0-$37.90 to $0-$40.80
    • Emergency Room Maximum copay changed from $90 to $95
  • Changes to OHIO Benefit Chart: 
    • Plan H3672-013 Over-the-Counter changed from $60 to $80
    • Plan H8604-010 Premium changed from $60 to $58
      • Hearing Services added Medicare-covered Hearing Exam; $45/In, $60/Out
    • Plan H3672-020 Premium changed from $35 to $33
    • Plan 8604-011 Premium changed from $115 to $113
      • Hearing Services added Medicare-covered Hearing Exam; $45/In, $60/Out 
  • Changes to WV Benefit Chart:
    • Plan H3672-020 Premium changed from $35 to $33
    • Plan H8604-011 Premium changed from $115 to $113
      • Hearing Services added Medicare-covered Hearing Exam; $45/In, $60/Out
    • Plan H3672-023 Over-the-Counter amount changed from $60 to $80
    • Plan 8604-013 Premium changed from $80 to $78
      • Hearing Services added Medicare-covered Hearing Exam; $45/In, $60/Out


If you have any questions, please reach out to your CSM representative.

New Updates for The Health Plan Agents

THP Broker communication from 5/27/22:

The Health Plan has three important updates for our agents!

  1. Those of you taking advantage of our Health Risk Assessment (HRA) surveys for new MA enrollments are reminded to send them to THP in a secure fashion.
  2. After June 1st all HRA surveys must be submitted within 3 days of THP receiving the member’s enrollment form.
  3. Anyone moving a THP Medigap member from a higher to a lower benefit plan, (ex: Plan F to G); please use the updated form available here. These changes are no longer limited to once per year at renewal.


If you have any questions please reach out to your CSM Sales or Service Rep.

The HealthPlan – 2022 Sales Kit Delivery Delays

The Health Plan apologizes for the delay in getting the 2022 Sales Kits out to you.

Supply shortages have moved an expected arrival date to later next week. For those agents who do not use an online platform to enroll members, open the document link below to access the materials you will need to manually enroll a prospect including: Ohio, WV and DSNP SOB’s; SOA’s; applications and star ratings. The SOA’s are located on pages 83-85 and applications are on pages 87-97 in the Ohio and WV SOB attachments. The DSNP application is separately attached.  If you have any questions or concerns, please reach out to your Cornerstone Senior Marketing sales and/or service team.

Sales Materials with Corrected Links

The Health Plan: 2022 Medicare Sales Kits Now Available

THP Agent Broker Announcement form 9/21/21:

Great News!  You can now order your THP 2022 Medicare Products sales materials  at

Some items may indicate availability as “Out of Stock”.  Please place your desired quantities in the shopping cart and proceed through the check-out process.  We will ship those items as soon as they are available.  Check the site often as some materials are not available at this time but will be available soon.

As a reminder, kits include the following materials:

  • Enroll Guide
  • Summary of Benefits
  • Enrollment Forms
  • Scope of Appointment Form

*Some materials are also available to order as stand alone items.



If you have any questions, please contact your CSM representative 

THP: Annual Medicare Product Recertification for 2022 Info

THP email communication from 7/2/21:

It’s that time again!

The Health Plan’s (THP) 2022 Medicare Product Training will be available soon. Please watch for an email containing the training link, user ID and password.

What’s new this year?
You will see a new “step” in this year’s training – an annual HIPAA and Privacy attestation. Just like the Code of Conduct, you will review the document and click on the link as attestation.

We have removed the product benefit information from the main training slides. This information is now contained in separate benefit chart documents, displayed by state.

Once you have completed THP training and have submitted proof of successful Medicare Rules and Regulations training completion, we will send you a certification status email. This email will let you know when you are officially “Ready to Sell for 2022.”

If you take AHIP and have not already registered through The Health Plan AHIP URL, please visit

Registering through this link will ensure that your AHIP certificate is automatically sent to The Health Plan, eliminating the need for you to forward the information.


If you have any questions, please reach out to your CSM service rep.

The HealthPlan Updated Med Sup Compensation for West Virginia

The HealthPlan notice from 11/16/2020: 

There is an update to THP Medicare Supplement commission/admin rates in WV.  This update is required so that we can comply with the State of West Virginia Regulatory Rule 114-24-14, which went into effect 4/1/2020.  The rule requires that carriers pay the same amounts paid in year 2 for all compensated renewal years.   Unfortunately, the legislative change was missed by THP until now.

Summary Change

Current WV Medicare Supplement

20% YEARS 1-5

4% YEARS 6-10

ADMIN :  1% YEARS 1-5, .5% YEARS 6-10


Updated Schedule WV Medicare Supplement


New/Open Enrollment: 20% YEARS 1-8

Guaranteed Issue: 10% YEARS 1-8

ADMIN:   New Open Enrollment: 1% / Guaranteed Issue: .5% YEARS 1-8.


There are no other changes to either Ohio or West Virginia rates.


This change was effective 4-1-2020.  This means that you may see back-dated commission or admin. that is owed to you on future commission statements.  This will be paid by end of year in most cases.

We apologize for this late notice.  Procedures have been put into place to ensure that we deliver any compensation changes by 9/1 each year, moving forward. We are asking that your office reach out to Tracie Soptelean, Manager Broker Relations on how you would like this information communicated to your agents.   She has the updated exhibits that you can personally send to your agents or she can send an email notification. Please let her know as soon as possible how you would like to procced.

The Health Plan Receives 4-Star Rating for 2021

The Health Plan SecureCare (HMO) Medicare Advantage plan in Ohio and West Virginia has been recognized with a 4-Star overall rating for 2021 by the Centers for Medicare and Medicaid Services (CMS)!

Every year, Medicare evaluates plans based on a 5-star rating system to measure how effective they are in the following areas:
• Member Satisfaction
• Provider Satisfaction
• Healthy Outcomes
• Customer Service
The Health Plan’s SecureChoice (PPO) Medicare Advantage Plan was also awarded a half-star increase to a 3.5-Star rating.

2021 Star Ratings Marketing documents:



The Health Plan OH Plan Terminated for 2021

THP Announcement as of 10/8/20:

 The Health Plan is terminating the following Medicare Advantage Plan for 2021: SecureCare Option IV HMO.

This is an Ohio only plan. Affected members are being notified this week.
Click here for information on the other plans that we are offering.

Please know that we did not arrive at this decision easily. We regret the inconvenience that this may cause you and your clients.

Please see your daily Enrollment Status report to identify any Option IV members.


If you have any questions, reach out to your CSM rep.

The HealthPlan 2021 Sales Materials Now Available


GREAT NEWS: You can order your THP 2021 Medicare Products sales materials here!

Check the site often as some materials are not available at this time but will be available soon. If you have any questions about the materials, please contact your CSM representative with questions.

THP appreciates your business and look forward to a productive 2021 season!

The Health Plan – Member Costs Waived for COVID-19 Testing

The Health Plan Will Waive Member Costs for COVID-19 Testing


The Health Plan announced today it will cover the cost of copays, co-insurance, and deductibles for COVID-19 testing for all Commercial, Medicare and Medicaid lines of business when recommended by a medical professional. Our exclusive independent lab provider, LabCorp is making its NAA test available for ordering by physicians or authorized healthcare providers anywhere in the United States.

For The Health Plan’s self-funded (ASO) members, they will also waive cost-sharing for diagnostic testing related to COVID-19, unless they receive notice in writing of the group’s intent not to implement this temporary relief option.

The Health Plan wants to provide members with peace of mind. “Supporting the health and well-being of our members is important to us. We want to assure our members that we will do all we can to make health care treatment and services available to them at no additional cost, especially for seniors and people with chronic conditions,” said Jeff Knight, Interim President/COO of The Health Plan.

At this time, the Centers for Disease Control and Prevention (CDC) and state labs currently performing the testing are not billing for COVID-19 testing, so members should not incur costs when tested by these labs.

The Health Plan remains committed to ensuring access to medications is available during this time. Members have multiple options to obtain medication through The Health Plan, including the ability for Medicare and fully-insured members to fill 90-day supplies of long-term medications via mail order or local retail pharmacies. The Pharmacy Services Department will be available to assist with any extenuating circumstances such as ensuring formulary flexibility if medication shortages or access issues arise.

The Health Plan recommends contacting your doctor’s office first if you suspect you might have a flu or coronavirus infection. But to help reduce potential exposure, The Health Plan also encourages members to utilize telemedicine services if they are available as part of a member’s plan. The Health Plan will waive member cost share where applicable for telemedicine visits for the next 90 days. Telemedicine is a safe and effective way for members to see a doctor to receive health guidance related to COVID-19 from their homes via smart phone, tablet or computer-enabled web cam.

The Health Plan is providing the latest information on precautions members should take to help prevent the spread of COVID-19 and who should seek medical attention on their website. Visit for more information.