UHC’s AARP Medicare Supplement 2021 Rate Information

UHC SALES COMMUNCIATION FROM MAY 7, 2021:

2021 Annual Rate Information for AARP Medicare Supplement Plans

Great news! Annual rate change information for 2021 AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® and AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® Insurance Company of America (UHICA) is now available for the states listed below.

The rates in the following states will be effective June 1, 2021.

Please click on a state name to view the state-specific communication.

Arizona

California

Colorado

Florida

Illinois

Indiana

Kentucky

Louisiana

Massachusetts

Michigan

Missouri

New Mexico

North Carolina

Ohio

Pennsylvania

South Carolina

West Virginia

 

The rates in the following state will be effective July 1, 2021.

Please click on a state name to view the state-specific communication.

Texas

The rates in the following state will be effective August 1, 2021.

Please click on a state name to view the state-specific communication for UHICA.

North Dakota

Emails are sent to agents who are certified to offer AARP Medicare Supplement Insurance Plans in the states listed.

 

If you have any questions or concerns, please reach out to your CSM service rep

BIG Updates from UHC’s 2021 Ohio Med Supp Plans!

Cornerstone Senior Marketing recently held a webinar with UHC regarding their AARP Medicare Supplement Ohio plans for 2021 and some big updates!

See below for all the information from UHC’s John Herbut:

  1. Beginning 6/1/2021 in Ohio, the Multi-Insured Discount is increasing from 5% per household to 7%!
  2. 2021 Rates are in!  For new clients with eff dates starting 6/1/21 through 5/1/22, OH rates ONLY change by 3.5% (well below the standard 5% threshold we plan for) – see the attached OH June 2021 Kit for those new rates.
  3. Dental – we have a dental discount provided by Dentegra! This dental discount boasts in-network discounts generally averaging from 30 to 40% off nationally for a range of dental services, including cleanings, exams, fillings and crowns. This includes access to thirty-thousand in-network general dentists and specialists at ninety-thousand locations nationwide. This offer is available to all new and existing members and more info will be coming soon!  To see the network, simply go to Dentegra and type in the zip code
  4. Billing Cycle Change – we will be adjusting the annual billing cycle in 17 to June 1. This means, 2020 rates will continue for an additional 5 months into 2021 and members will not see any new rate increase during this time (excluding discount wear-offs).

5. Agent Servicing

  • Last year we made significant strides to Agent Servicing. We allowed you (AORs or respective delegates) to call the Producer Help Desk and do things like (on behalf of the member/client):
    • Order replacement ID cards and fulfillment materials for members
    • Obtain certain information related to members’ claims
    • Obtain certain billing-related information
    • Make changes to member’s address (some restrictions apply)
    • Make corrections to some information that is correct on the application, but is incorrect in our system
  • And for this year we are expanding those self-service capabilities (for AORs or respective delegates on behalf of the respective member) to:
    • Make minor updates to members’ names
    • Request Privacy Authorization (for member’s spouse, family, or friend) and EFT forms be mailed to member addresses on file
    • Withdraw pending applications
    • Request refunds for members with active accounts

6.  Driver Safety – Participants in the course can brush up on the rules of the road, the latest car technology, maintaining flexibility for safe driving, and much more. Additionally, members who successfully complete the course may be eligible for a discount on their auto insurance.

 

7.  A2O Enhancements The program is split into two levels, Authorized to Offer status and Authorized to Offer Elite status.  Elite agents earn this status by selling at least 30 commission-eligible AARP Medicare Supplement Plans each calendar year.  This program is not available to solicitor agents  For more info on A2O go to Jarvis > Sales & Marketing Tools > Authorized to Offer > Select A20 Guidelines

The Authorized to Offer program has aligned with current UnitedHealthcare policies and removed the sales minimum related to the Authorized to offer. There is no longer a sales minimum for the Authorized to Offer Program.

 

8. Renew Active

  • As a reminder, as of January 1st, 2020, plan holders can utilize the Renew Active offering provided exclusively by UnitedHealthcare. Your clients will now have access to an extensive number of gyms and fitness locations at no additional cost.
  • To see participating gyms and fitness centers, navigate to https://uhcrenewactive.com/home
  • Members can also connect with other like-minded individuals through the exclusive FitBit community for Renew Active members only. Members not ready to head into the gym? We have something for them too! This past spring, we also expanded the offering to include access to FitBit Premium at no additional cost which includes dynamic workouts, mindfulness sessions, guided programs, personalized insights, advanced sleep tools and community groups to provide members support when heading to a gym is not an option. Members do not need a Fitbit to access these online features
  • When Members ask how they can obtain their unique code to enjoy the fitness membership for FREE:

How to obtain a confirmation code:

  1. Register/Access myAARPmedicare.com
  2. Navigate to the Health & Wellness section (tab at the top).
  3. Look for Renew Active on the right side of the page.
  4. Member’s Renew Active Confirmation Code is displayed in the bottom of the window with the heading Renew Active. Confirmation code will start with the letter ‘S’ followed by 9 digits.

The member should write this code down for use at fitness locations and for other access, such as certain local classes or AARP® Staying Sharp.

Remember: Renew Active gym and fitness center is a network of participating locations. Same Renew Active network for both Medicare Supplement and Medicare Advantage members. Usage of different gyms simultaneously. The member can visit multiple participating fitness locations within the Renew Active network, even on the same day. The member simply presents their confirmation code at each participating fitness location the member wants to use. The gym can then enroll the member in the Renew Active program and provide the member with access.

When Members request help from the Agent Regarding the Fitness Membership:

https://partner.uhcrenewactive.com/home  This site is for AGENT USE ONLY, not to be shared with members! On this site Agents can look up participating gyms in the local market for their members or recommend a fitness location that is not currently in the Renew Active network. Additionally, Agents, ONLY when requested by the member, can request the unique code for members to use at participating gyms. Please note in order to do so the member must provide the agent with an email address so that UnitedHealthcare and email the member the terms and conditions.

 

9. Enrollment Kits can be downloaded from Jarvis > Sales & Marketing Tools > Sales Material Portal (2021 kits are LIVE if you’re not using LEAN)

10. The 2021 Producer Handbook  is your one-stop-shop for all things AARP Med Supp

11. The Your Guide  highlights all Guarantee Issue (GI) Scenarios is attached, it can be found in enrollment kits as well or on Jarvis

12. Increased Early Enrollment Discount is available for all 1/1/20 and later eff dates (all members with eff dates prior to 1/1/20 will retain their current discount structure, plan switching will not change this!) (chart showing how the discount works is below)

 15. Change Request Forms

16. AARP Membership Guide is attached which illustrates all of the great benefits AARP has to offer – this is a great tool for clients so that they can see all of the discount AARP has to offer

 

17. myAARPconnection.com offers you a complimentarily AARP membership for being an Authorized to Offer Agent

18. If you have any MA/MAPD/DSNP questions, please be sure to reach out to your respective Agent Manager:

Rob Crockett robert_m_crockett@uhc.com Central/SW Ohio

Dave Williams david_f_williams@uhc.com NW Ohio

Ottis Gump ottis_l_gump_jr@uhc.com NE Ohio

Jane Gainard jane_m_gainard@uhc.com NE Ohio

Adam Hunt adam.hunt@uhc.com NW Ohio & Michigan

Brad Petrella brad_petrella@uhc.com NE Ohio

Tim Klaus timothy_klaus@uhc.com NE Ohio

Jerod Long jerod_long@uhc.com Central & SW Ohio

 

UnitedHealthcare Medicare Solutions – Data Security Reminder

UnitedHealthcare Release:

Reminder: Data Security, UnitedHealthcare and You

At UnitedHealthcare, we take data security and privacy seriously. As cyber and privacy risk change, we are committed to protecting customer and member information. One of your responsibilities in that commitment as a UnitedHealthcare® agent requires you to participate in the data security review and verification process.

What you need to know and required actions

  • UnitedHealthcare will continue to require online attestations and questionnaire responses through a portal, which generally takes less than five minutes.
    • Initial emails containing a brief introduction, program background, and portal registration/login instructions originate from: noreply.securebroker@uhc.com
    • Any follow up emails will be issued from a UnitedHealthcare IT Security Analysts’ personal mailbox
    • All agents will eventually receive an email. These are done in monthly waves between January and August
  • You may also be selected for an additional review and validation of your data security. More details will be provided should you be selected.
  • Make sure your email address is up to date – This request and directions to complete this process will be delivered via email. You can verify and if necessary update your email in Jarvis or contact the Producer Help Desk (PHD) for assistance (see contact options below).
  • Please respond in a timely manner once you receive your request to complete your review.
  • Don’t worry if you don’t see an email right away. This is an ongoing process, and agents will receive the email at different times throughout the year.
  • For more information, you can review the UnitedHealthcare Broker Risk Management Program FAQ on Jarvis

This process helps us confirm that your data security controls and encryption processes help minimize risk for our member data. Data security is important to all of us! Thank you for working with us to keep our member data safe and secure.

UHC 2021 Med Supp Rate Information

Annual rate change information for 2021 AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® is now available for the states listed below.

The rates in the following states will be effective June 1, 2021.
Please click on a state name to view the state-specific communication.

Arizona California Colorado
Florida Illinois Indiana
Kentucky Louisiana Michigan
New Mexico North Carolina Ohio
West Virginia

 

Here to Help
For more information, send an email to the Producer Help Desk at phd@uhc.com (include agent writing number in the subject line) or contact your CORNERSTONE SENIOR MARKETING REP.

UHC 2021 Med Supp Rates & New Kits Are Available

UHC’s Med Supp communication from 2/26/21:

 

2021 rates are here! Fortunately we were able to come well below the 5% typical threshold and rate are only going up about 3.5%! UHC Supps are already incredibly competitive in OH so this should make things even better!

 

And that’s not all…. Fortunately the Med Supp team were able to increase the Multi Insured Discount from 5% to 7%!  This will go into effect 6/1/2021 as well and will apply to all current members as well as new members who:

  • Have the same address
  • Share the same AARP Number
  • Both have an AARP Med Supp Plan with us

This discount is automatically applied so nothing is needed from the members or the agents.

Go to the sales material portal in Jarvis and order yours today!!!   Here’s what it looks like:

 

If you have any questions regarding UHC’s new Med Supp rates or kits, contact your CSM representative. 

UHC Medicaid Eligibility Lookup Tool Enhancement

UHC announcement from 11/23/20: 

UHC Medicaid Eligibility Lookup Tool Enhancement

We are excited to announce an enhancement to the Medicaid Eligibility Lookup Tool on Jarvis. Regardless if the Medicaid ID is provided, your Medicaid eligibility search results will now display the member’s Medicaid ID. This enhancement is available for the following states: Alabama, Arizona, Arkansas, Colorado, Delaware, Washington DC, Florida, Georgia, Hawaii, Indiana, Kentucky, Kansas, Maine, Michigan, Mississippi, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Tennessee, Virginia, Washington and Wisconsin.

For step-by-step information on how to use the new Medicare and Medicaid Eligibility Lookup tool, review the detailed job aid available on Learning Lab.

 

If you have questions, reach out to your Cornerstone rep.

UHC’s 2021 National Network List

UHC has created a 2021 National Network List  showing what MAPD plans; National Network, Passport, or Neither.

DOWNLOAD DOCUMENT HERE

Also, UHC added a National provider network to plans that previously had the Passport Travel benefit in 2020.  Members will be impacted by this and will see the change in their ANOC.

 

Any questions, please contact your Cornerstone Representative.

UHC: New Eligibility Lookup Tool on Jarvis!

Now You can Verify Medicare and Medicaid Eligibility

UHC has a new, faster way for you to obtain Medicare and Medicaid eligibility. Instead of contacting the Producer Help Desk (PHD), you, as a UnitedHealthcare agent, can directly determine Medicare and Medicaid eligibility for consumers and members on Jarvis, any time, any day.

You can find the tool in the Enrollment tab located on Jarvis.

For step-by-step information on how to use the new Medicare and Medicaid Eligibility Lookup Tool, review the detailed job aid available on Learning Lab (Learning Lab>Content Library>Jarvis>Additional References). For ease and convenience, Medicaid searches also provide a list of UnitedHealthcare plans available for enrollment.

The new tool will be available for members living in a number of states starting today, with more states coming soon. Find full details on Jarvis.

LEARN MORE ON JARVIS

UnitedHealthcare Renewal Rate Increase for 2021

UHC is excited to announce that starting in 2021, for Medicare Advantage (MA) plans with effective dates of 2020, UnitedHealthcare will pay renewals at the current Centers for Medicare & Medicaid Services (CMS) published Fair Market Value (FMV) renewal year commission amount!

Example of how it works:

  • If an agent sold a plan effective in 2020, the renewal amount in 2021 would have been $255.
  • With this change, the agent will instead get $270 as the agent’s renewal rate in 2021 ($22.50/month).
  • For 2021 that is $15 more dollars for each MA plan sold in 2020.
  • State specific rates apply.

What does this mean for agents?

  • For MA plans that became effective in 2020, starting in January 2021, monthly renewal commissions will be paid at the 2021 CMS FMV renewal rate instead of at the renewal rate that was in effect on the date the plan became effective.

Retaining members and paying you competitive renewal rates for your commitment to UHC members is important to UnitedHealthcare.

 

If you have any questions please reach out to your Cornerstone representative. 

UnitedHealthcare 2021 Product Portfolio

Announcing 2021 UnitedHealthcare Product Portfolio.  Click the link(s) below to access.

CENTRAL REGION (including OH, IN, KY)

Southeast Region

Northeast Region

West Region