UHC 2021 Certification

A Message from UnitedHealthcare:

2021 Certifications Now Open!

It’s that time!  You can now certify to sell 2021 UnitedHealthcare® Medicare Solutions products.

What you need to know:

  • NEW! Access 2021 UnitedHealthcare Certifications in our new learning management system called Learning Lab for simplified use, clearer assignments and easier tracking.
  • NEW! All Certification modules and assessments are available in both English and Spanish.
  • Passing the prerequisite tests (Medicare Basics Test, Ethics and Compliance Test, and AARP Course) certifies you to sell Medicare Advantage* (MA), Prescription Drug and AARP® Medicare Supplement Insurance Plans from UnitedHealthcare plans!
  • To sell Chronic or Dual Special Needs Plans (DSNP), take the Chronic/Dual SNP module and test after you have passed all your prerequisite tests.
  • Don’t forget to take 2021 Events Basics if you plan to conduct in-person or virtual events!

How to take certifications

  • Certification modules and tests are open 24 hours a day, seven days a week Jarvis>Knowledge Center>Learning Lab.
  • You will have six attempts to complete an assessment with a minimum passing score of 85 percent.
  • Answer a question correctly and you’ll move immediately to the next question; answer a question incorrectly and you’ll receive feedback that it was wrong and then you will move to the next question.

UnitedHealthcare will once again accept AHIP’s Medicare + + Fraud, Waste and Abuse Training, which satisfies the requirement for the UnitedHealthcare Medicare Solutions Certification module, Medicare Basics Test (including Medicare Advantage, Prescription Drug and Medicare Supplement Plans). If you wish to receive the $50 discount on AHIP from UnitedHealthcare, you must access the AHIP/UHG co-branded website via the link provided in Learning Lab.

DOWNLOAD: UHC’S 2021 CERTIFICATION USER GUIDE

 

For more information, refer to the 2021 Certification User Guide on Learning Lab or contact your CSM Service Rep

UHC’s NEW Learning Lab: A Learning Management System

Coming Soon: Learning Lab

UHC is excited to launch a new and improved learning management system called Learning Lab. The new system will be available soon, and will serve as your one-stop shop for UnitedHealthcare Medicare Solutions training.

Learning Lab features

  • Easy access to UnitedHealthcare’s collection of on-demand trainings including courses like LEAN, AARP® Medicare Supplement Insurance Plans, insured by UnitedHealthcare Insurance Company, UnitedHealthcare Toolkit, DSNP Basics and more!
  • Improved course search—quickly find what you’re looking for.
  • Mobile-friendly access. Use Learning Lab on a variety of devices.
  • Simple registration experience for online courses.
  • Access to 2021 UnitedHealthcare Certifications.*

For a sneak peek of the new system, please watch this short video

VIEW THE UHC LEARNING LAB AGENT GUIDE

UHC also has a number of trainings beginning June 10 through the end of the month. UHC encourages your participation so you can understand the many new features of Learning Lab. This training will help you understand how to navigate the new system so you are ready to go when 2021 certifications launch later this month.

Learning Lab Training
(Please select only one session because registrations for each session are limited.)

Register for 11 a.m. CT, Tuesday, June 16
Register for 4 p.m. CT, Wednesday, June 17
Register for 3 p.m. CT, Thursday, June 18
Register for 1 p.m. CT, Friday, June 19
Register for 1 p.m. CT, Monday, June 22
Register for 5 p.m. CT, Tuesday, June 23
Register for 6 p.m. CT, Wednesday, June 24
Register for 1 p.m. CT, Thursday, June 25
Register for 1 p.m. CT, Friday, June 26
Register for 6 p.m. CT, Monday, June 29
Register for 11 a.m. CT, Tuesday, June 30

UHC will send additional communications once Learning Lab is live.

 

For more information contact you CSM representative.

UHC AARP Enhancements to the A2O Program

UHC AARP Med Sup has improved the Authorized to Offer (A2O) program for AARP® Medicare Supplement Insurance Plans, insured by UnitedHealthcare® Insurance Company.

Rewards are now easier to reach!

If you’re an A2O agent: You no longer need to sell 5 accepted and paid AARP Medicare Supplement Plans to be an A2O (formerly known as Level 1) agent.

Please note the changes for Level 1 agents does NOT remove the requirement that agents at the Agent level (only) must write at least one policy in order to meet the Sales Evaluation Period guidelines! 

Now, step up to Elite: To become an A2O Elite (formerly known as Level 2) agent, you need 30 or more accepted and paid AARP Medicare Supplement Plan sales or 150 active AARP Medicare Supplement members (instead of 200).

VIEW THE A2O PROGRAM GUIDELINES

VIEW THE 2020 A2OH! REWARDS DESTINATIONS

 

If you have any questions, reach out to your CSM Sales rep.

UHC AARP med supp updates: COVID-19 cost sharing and telehealth info

What’s New?

AARP Medicare Supplement Plans will cover all cost-sharing, including Medicare Part B excess charges, for Medicare-eligible expenses for services related to COVID-19 treatment based on a confirmed positive diagnosis from February 4, 2020, until May 31, 2020.

This builds on the previously announced efforts by Medicare to waive cost sharing for COVID-19 testing and testing-related visits and Medicare’s temporarily expanded definition of telehealth.

In addition, from March 31, 2020, until June 18, 2020, AARP Medicare Supplement Plans will cover all cost-sharing, including Medicare Part B excess charges, for Medicare-eligible COVID-19 and non-COVID-19 telehealth visits.

Premium Payments

UnitedHealthcare understands that certain enrolled members may be adversely impacted by the COVID-19 situation and may be unable to make premium payments by the due date. There is currently a two-month period that allows insured members to make a payment. For those enrolled members who were in danger of cancellation due to non-payment of premium in March and/or April, coverage was not terminated. At this time, UnitedHealthcare is allowing an additional month for payments to be made. Although there is additional time to make premium payments, there is only a 31-day period during which claims will continue to be paid while the member’s account is past due.

UnitedHealthcare will continue to assess the situation. We will also abide by any state-specific guidelines regarding premium due.

Remote Enrollment Options

As a part of online enrollments through LEAN™, agents can easily and remotely enroll consumers in an AARP Medicare Supplement Plan by using Remote Signature via DocuSign® and Voice Signature.*

What if the consumer does not have access to the internet?
Now extended through the end of May, when consumers are unable to use LEAN to complete a Medicare Advantage, Prescription Drug or some Medicare Supplement plan enrollment applications, and it is not feasible to use a paper application, you can direct the consumer to call UnitedHealthcare telesales at 855-572-3837 to complete the application by phone. For consumers who do not have internet access that:
• Are in their Medicare Supplement Open Enrollment Period, or
• Qualify for Guaranteed Issue

Please use the process below:

1. Following your needs analysis conversation, direct the consumer to call 855-572-3837. Please note you cannot be on the phone with the consumer.
2. Inform your consumer to tell the representative the AARP Medicare Supplement Plan you discussed and that the representative will repeat some of the questions in order to meet all compliance requirements.
3. Email agentoversightadmin@uhc.com to indicate your consumer was unable to electronically sign documents and completed the application telephonically instead. Include name of prospect, state, plan chosen, date of presentation/referral to telesales, agent name, and writing ID. This will help ensure your commission payment and Agent of Record status.
Please mail enrollment materials via the normal paper process if the consumer:
•  Is under age 65, or
•  A current member looking to plan change, or
•  Requires Underwriting

 

Thank you for your continued support. Please continue to check here for additional information related to COVID-19.

UHC PDP’s Advance Renewal Payments

The health of UHC members and all those who serve them – our agents, employees and health care partners – remains UHC’s top priority. UnitedHealthcare wants to continue to support you.

UnitedHealthcare will be advancing  May and June renewal payments. Today, (4/27/20) please watch for your Prescription Drug Plan combined payments for April, May and June. You can find an updated commission calendar on Jarvis. 

 

If you have any questions please reach out to our CSM rep

More Virtual Selling Webinars from UHC

 

UHC has put together more trainings to help support you and your business. See below for dates/times, and links to register.

4/28/20 Tues 6:00 PM  eSOA / Remote Signature

Click to register

Dial In #: 1-763-957-6400

4/29/20 Weds 4:00 PM  UnitedHealthcare Toolkit

Click to register

Dial In #: 1-763-957-6400

4/30/20 Thurs 2:00 PM  LEAN – Landmark Enrollment Application Navigator for MA/PDP

Click to register

Dial- in #: 1-763-957-6400

 

Also check out these helpful guides below to assist with online selling:

Virtual Appointments & Enrollment Job Aid

One-on-One Appointment Check List

 

UHC’s Advance Renewal Payments- May & June

UnitedHealthcare wants to continue to support you. Due to a planned system upgrade to the sales operations system, and the financial challenges COVID-19 has presented—UHC will be advancing May and June renewal payments in April.

Renewal Payments
• The April renewal commission payment schedule will remain as planned:
o Medicare Supplement: April 13, 2020
o Medicare Advantage: April 20, 2020
o Prescription Drug Plans: April 27, 2020

Advanced payment of renewals for May and June are as follows:
o Medicare Supplement: April 15, 2020, and April 17, 2020
o Medicare Advantage payments: April 22, 2020, and April 24, 2020
o Prescription Drug Plans (combined payment for April, May, June): April 27, 2020

New to UnitedHealthcare Payments
• New to UnitedHealthcare second quarter payment to agencies is targeted to be included in the April Medicare Advantage renewal payment as normal, April 20, 2020.

UHC is working closely with  IT partners on details of the planned upgrade. More information will be coming soon about what you can expect during this time.

 

NEW! UHC’s Enhanced Underwriting Function for AARP Med Sup Plans

UnitedHealthcare has made improvements to the underwriting process for AARP® Medicare Supplement Insurance Plans, insured by UnitedHealthcare® Insurance Company.
Enhanced functionality allows automatic acceptance of certain underwritten applications that qualify for the best eligible rate!

HOW DOES IT WORK?

Agents who submit an application through LEAN™ will see a “Processing, please wait” message as the system works to determine if the applicant is eligible to receive the best rate, without further review.

If immediately accepted at the best rate, LEAN will display “APPROVED” on the confirmation page. If not, LEAN will display “PENDING” on the confirmation page. Underwriting will then continue to evaluate the application.

Once received, underwritten paper applications, such as those submitted via US mail or fax, will also be considered for automatic acceptance. Agents may check the status of applications, no matter the submission method, in Jarvis. Simply navigate to Enrollment > Application Status.

Please note the process has not changed for applications that do not require underwriting.

More changes are coming, so keep an eye out for future enhancements!

UHC Telephonice Enrollment Tip: If consumer has no access to internet

What if the consumer does not have access to the internet? Scope of Appointment and Enrollment forms can be sent via mail for signature. In the event that using mail does not meet the desired effective date, agents may use the following process for consumers without internet access:

1. Following your needs analysis conversation, direct the consumer to call 855-572-3837. Inform your consumer that the representative will repeat some of the questions in order to meet all compliance requirements.

2. Email agentoversightadmin@uhc.com to indicate your consumer was unable to electronically sign documents and completed the application telephonically instead. Include name of prospect, date of presentation/referral to telesales, agent name, and writing ID. This will help ensure your commission payment and Agent of Record status.

UHC Renew Active – Update through COVID-19

In rapid response to gyms temporary closing due to COVID-19, Renew Active has enhanced its offering to include Fitbit Premium, as well as a “Staycation” feature with our cognitive partner, AARP Staying Sharp.

Fitbit Premium is now available to take advantage of for all members with Renew Active when they join the Fitbit Community for Renew Active (screenshot below). Fitbit Premium offers premium content and thousands of workout videos for all levels and intensity. The premium content and workout videos include;

  • A vast selection of yoga, weight training, low impact and equipment optional workout videos
  • Guided programs
  • Advanced sleep tools
  • Personalized insights
  • Mindfulness sessions 

Please note a Fitbit device is not required to access these workout videos.

In addition to Fitbit Premium, AARP Staying Sharp, our cognitive partner, launched a Staycation tile on their website. Here Renew Active members can access various content, including 17 quick in-home workout videos for members to stay active while in their home.

Additional information:

  • Member access: For access to the Fitbit Community and/or AARP Staying Sharp, Renew Active members can visit the Health and Wellness tab in their portal and begin the process of either joining the Fitbit group or registering on AARP Staying Sharp.
  • Renew Active Fitbit Community: Digital community where members can engage in health & wellness discussions and participate in step challenges with other Renew Active members
  • AARP Staying Sharp: Members can engage in a brain-health assessment, articles, recipes and even several short exercise videos. The videos vary between stretching, showcasing different types of yoga poses and strength exercises.
  • Many of our gym partners are offering digital classes and workouts to members during the time of their closure.

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