UHC: Changes coming for AARP Medicare Supplement Plan applications

Application changes are coming soon and may make the enrollment outcome more understandable for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® in:

Alabama, Arkansas, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, New Jersey, New Mexico, Ohio, Oklahoma, Tennessee, Utah, Virginia, Wisconsin, Wyoming.

For states with kits not yet available, please refer to the new rate pages on Jarvis or populated in LEAN™ when using the current kit.To find rate pages on Jarvis, go to  Knowledge Center > Product Overview > Medicare Supplement Plans > Rates & Underwriting and select a state from the drop down menu.

Get Ready for What’s Next

·         DO use LEAN for enrollments

o    Enrolling clients with LEAN means always having the correct application, plus less hassle managing Enrollment Kits

·         DO watch your email closely

o    Read emails to know when the new application will be implemented and new Enrollment Kits are available

·         DO NOT order large amounts of Enrollment Kits

o    Save the hassle of managing outdated kits you cannot use, as application changes are coming soon to Enrollment Kits in the impacted states

2022 UHC Ohio Rate Information Effective June 1, 2022

UHC AARP Medicare Supplement Plan email communication from 4/13/2022


2022 Ohio rate information is now available for AARP® Medicare Supplement Insurance Plans, insured by UnitedHealthcare® Insurance Company.

Effective June 1, 2022, the rates in Ohio will change. Please click on the button below to view rates for new enrollees with initial plan effective dates of June 1, 2022 to May 1, 2023.





Full rate charts can be found on Jarvis under Knowledge Center > Product Overview > Medicare Supplement Plans > Rates and Underwriting > Choose Ohio > Annual Rate Change.

Please note, new 2022 Ohio Enrollment Kits will be available in June. Read more here.


  • Rates for plan effective dates through May 1, 2022 can be found on LEAN or in the Ohio Enrollment Kit for enrollment June 1, 2021-May 1, 2022 effective dates.
  • All available discounts in Ohio can be found on the Discount Stuffer, located in 2022 Ohio Enrollment Kits.

Member Billing Information
Updated billing materials will be sent to members in the Spring and will include:

  • A letter notifying the member of their new monthly premium payment (including any applicable discounts). View the two versions of the letter:

Electronic File Transfer (EFT) payer letter


2022 Enrollment Materials

New Ohio Enrollment Kits will be available on the Sales Materials Portal in June. This is to account for upcoming application changes. Please use LEAN for plan availability, rate and discount information and continue to check your email for new kit availability.

You may continue to use the current Enrollment Kit for plan effective dates of June 1, 2022 and later until the new 2022 Kit is available. Please refer to the new rate pages attached to this email or populated in LEAN when using the current kit for effective dates beyond June 1st.


Helpful Resources
On Learning Lab within Jarvis, you can find AARP Medicare Supplement Plan guides, job aids, and trainings that are offered monthly and cover a variety of topics. Spots for each training session are limited, so be sure to sign up early.

Get your UHC 2022 Kits in N. Kentucky and SW Ohio


Beginning this Friday, October 1 into next week Jennifer Michels, Market Sales Manager for UHC will be doing Coffee & Kit Stops around the Cincinnati and N. Kentucky area.  She will be able to provide any 2022 certified agent a small supply of enrollment booklets while you wait for your own order of material to arrive.


Jennifer can also answer any questions about UHC products or systems for you! See below for dates, times and locations.


UHC MED SUPP: New Security Question Signature Option inside LEAN

A fast, easy, convenient way to enroll consumers in an AARP® Medicare Supplement Insurance Plan from UnitedHealthcare®.

Have you tried the new Electronic Security Question Signature Option in LEAN™ that allows you to enroll consumers quickly and seamlessly in an AARP Medicare Supplement Plan? This new signature option provides:

How it works:

Using the Electronic Security Question signature option is easy! Follow these simple steps…


Find out more
See how the new Electronic Security Question signature option works by attending an upcoming LEAN training found on Jarvis in the Learning Lab.

Offer this easy and convenient option to consumers today! Access LEAN by downloading the app from the App Store or Google Play.


Need help navigating UHC resources to successfully complete the 2022 certification? Look no further!

Agents taking the 2022 UHC Certification may find it challenging to locate all the required reference materials needed to complete the certification with a passing grade.

Click the link below for direct access to the 2022 Certification Reference Guide that provides the info you need, especially to successfully pass the Events Tracking and Dual Eligible/Chronic SNP tests.


Looking for more? Check it out…

CSM 2022 Certification Resource Center

Links to carrier certification portals, info about AHIP and NAHU certification, discounts, guides, resources and references.  It’s all in one convenient location, from your team at Cornerstone Senior Marketing.




Questions?  Reach out to your sales or service rep by calling 614-763-2255 or Click Here to send an email inquiry.

Not contracted with UnitedHealthcare? Reach out to your Cornerstone Senior Marketing Sales Representative to get appointed! 

UHC’s AARP Medicare Supplement 2021 Rate Information


2021 Annual Rate Information for AARP Medicare Supplement Plans

Great news! Annual rate change information for 2021 AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® and AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® Insurance Company of America (UHICA) is now available for the states listed below.

The rates in the following states will be effective June 1, 2021.

Please click on a state name to view the state-specific communication.












New Mexico

North Carolina



South Carolina

West Virginia


The rates in the following state will be effective July 1, 2021.

Please click on a state name to view the state-specific communication.


The rates in the following state will be effective August 1, 2021.

Please click on a state name to view the state-specific communication for UHICA.

North Dakota

Emails are sent to agents who are certified to offer AARP Medicare Supplement Insurance Plans in the states listed.


If you have any questions or concerns, please reach out to your CSM service rep

BIG Updates from UHC’s 2021 Ohio Med Supp Plans!

Cornerstone Senior Marketing recently held a webinar with UHC regarding their AARP Medicare Supplement Ohio plans for 2021 and some big updates!

See below for all the information from UHC’s John Herbut:

  1. Beginning 6/1/2021 in Ohio, the Multi-Insured Discount is increasing from 5% per household to 7%!
  2. 2021 Rates are in!  For new clients with eff dates starting 6/1/21 through 5/1/22, OH rates ONLY change by 3.5% (well below the standard 5% threshold we plan for) – see the attached OH June 2021 Kit for those new rates.
  3. Dental – we have a dental discount provided by Dentegra! This dental discount boasts in-network discounts generally averaging from 30 to 40% off nationally for a range of dental services, including cleanings, exams, fillings and crowns. This includes access to thirty-thousand in-network general dentists and specialists at ninety-thousand locations nationwide. This offer is available to all new and existing members and more info will be coming soon!  To see the network, simply go to Dentegra and type in the zip code
  4. Billing Cycle Change – we will be adjusting the annual billing cycle in 17 to June 1. This means, 2020 rates will continue for an additional 5 months into 2021 and members will not see any new rate increase during this time (excluding discount wear-offs).

5. Agent Servicing

  • Last year we made significant strides to Agent Servicing. We allowed you (AORs or respective delegates) to call the Producer Help Desk and do things like (on behalf of the member/client):
    • Order replacement ID cards and fulfillment materials for members
    • Obtain certain information related to members’ claims
    • Obtain certain billing-related information
    • Make changes to member’s address (some restrictions apply)
    • Make corrections to some information that is correct on the application, but is incorrect in our system
  • And for this year we are expanding those self-service capabilities (for AORs or respective delegates on behalf of the respective member) to:
    • Make minor updates to members’ names
    • Request Privacy Authorization (for member’s spouse, family, or friend) and EFT forms be mailed to member addresses on file
    • Withdraw pending applications
    • Request refunds for members with active accounts

6.  Driver Safety – Participants in the course can brush up on the rules of the road, the latest car technology, maintaining flexibility for safe driving, and much more. Additionally, members who successfully complete the course may be eligible for a discount on their auto insurance.


7.  A2O Enhancements The program is split into two levels, Authorized to Offer status and Authorized to Offer Elite status.  Elite agents earn this status by selling at least 30 commission-eligible AARP Medicare Supplement Plans each calendar year.  This program is not available to solicitor agents  For more info on A2O go to Jarvis > Sales & Marketing Tools > Authorized to Offer > Select A20 Guidelines

The Authorized to Offer program has aligned with current UnitedHealthcare policies and removed the sales minimum related to the Authorized to offer. There is no longer a sales minimum for the Authorized to Offer Program.


8. Renew Active

  • As a reminder, as of January 1st, 2020, plan holders can utilize the Renew Active offering provided exclusively by UnitedHealthcare. Your clients will now have access to an extensive number of gyms and fitness locations at no additional cost.
  • To see participating gyms and fitness centers, navigate to https://uhcrenewactive.com/home
  • Members can also connect with other like-minded individuals through the exclusive FitBit community for Renew Active members only. Members not ready to head into the gym? We have something for them too! This past spring, we also expanded the offering to include access to FitBit Premium at no additional cost which includes dynamic workouts, mindfulness sessions, guided programs, personalized insights, advanced sleep tools and community groups to provide members support when heading to a gym is not an option. Members do not need a Fitbit to access these online features
  • When Members ask how they can obtain their unique code to enjoy the fitness membership for FREE:

How to obtain a confirmation code:

  1. Register/Access myAARPmedicare.com
  2. Navigate to the Health & Wellness section (tab at the top).
  3. Look for Renew Active on the right side of the page.
  4. Member’s Renew Active Confirmation Code is displayed in the bottom of the window with the heading Renew Active. Confirmation code will start with the letter ‘S’ followed by 9 digits.

The member should write this code down for use at fitness locations and for other access, such as certain local classes or AARP® Staying Sharp.

Remember: Renew Active gym and fitness center is a network of participating locations. Same Renew Active network for both Medicare Supplement and Medicare Advantage members. Usage of different gyms simultaneously. The member can visit multiple participating fitness locations within the Renew Active network, even on the same day. The member simply presents their confirmation code at each participating fitness location the member wants to use. The gym can then enroll the member in the Renew Active program and provide the member with access.

When Members request help from the Agent Regarding the Fitness Membership:

https://partner.uhcrenewactive.com/home  This site is for AGENT USE ONLY, not to be shared with members! On this site Agents can look up participating gyms in the local market for their members or recommend a fitness location that is not currently in the Renew Active network. Additionally, Agents, ONLY when requested by the member, can request the unique code for members to use at participating gyms. Please note in order to do so the member must provide the agent with an email address so that UnitedHealthcare and email the member the terms and conditions.


9. Enrollment Kits can be downloaded from Jarvis > Sales & Marketing Tools > Sales Material Portal (2021 kits are LIVE if you’re not using LEAN)

10. The 2021 Producer Handbook  is your one-stop-shop for all things AARP Med Supp

11. The Your Guide  highlights all Guarantee Issue (GI) Scenarios is attached, it can be found in enrollment kits as well or on Jarvis

12. Increased Early Enrollment Discount is available for all 1/1/20 and later eff dates (all members with eff dates prior to 1/1/20 will retain their current discount structure, plan switching will not change this!) (chart showing how the discount works is below)

 15. Change Request Forms

16. AARP Membership Guide is attached which illustrates all of the great benefits AARP has to offer – this is a great tool for clients so that they can see all of the discount AARP has to offer


17. myAARPconnection.com offers you a complimentarily AARP membership for being an Authorized to Offer Agent

18. If you have any MA/MAPD/DSNP questions, please be sure to reach out to your respective Agent Manager:

Rob Crockett [email protected] Central/SW Ohio

Dave Williams [email protected] NW Ohio

Ottis Gump [email protected] NE Ohio

Jane Gainard [email protected] NE Ohio

Adam Hunt [email protected] NW Ohio & Michigan

Brad Petrella [email protected] NE Ohio

Tim Klaus [email protected] NE Ohio

Jerod Long [email protected] Central & SW Ohio


UnitedHealthcare Medicare Solutions – Data Security Reminder

UnitedHealthcare Release:

Reminder: Data Security, UnitedHealthcare and You

At UnitedHealthcare, we take data security and privacy seriously. As cyber and privacy risk change, we are committed to protecting customer and member information. One of your responsibilities in that commitment as a UnitedHealthcare® agent requires you to participate in the data security review and verification process.

What you need to know and required actions

  • UnitedHealthcare will continue to require online attestations and questionnaire responses through a portal, which generally takes less than five minutes.
    • Initial emails containing a brief introduction, program background, and portal registration/login instructions originate from: [email protected]
    • Any follow up emails will be issued from a UnitedHealthcare IT Security Analysts’ personal mailbox
    • All agents will eventually receive an email. These are done in monthly waves between January and August
  • You may also be selected for an additional review and validation of your data security. More details will be provided should you be selected.
  • Make sure your email address is up to date – This request and directions to complete this process will be delivered via email. You can verify and if necessary update your email in Jarvis or contact the Producer Help Desk (PHD) for assistance (see contact options below).
  • Please respond in a timely manner once you receive your request to complete your review.
  • Don’t worry if you don’t see an email right away. This is an ongoing process, and agents will receive the email at different times throughout the year.
  • For more information, you can review the UnitedHealthcare Broker Risk Management Program FAQ on Jarvis

This process helps us confirm that your data security controls and encryption processes help minimize risk for our member data. Data security is important to all of us! Thank you for working with us to keep our member data safe and secure.

UHC 2021 Med Supp Rate Information

Annual rate change information for 2021 AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® is now available for the states listed below.

The rates in the following states will be effective June 1, 2021.
Please click on a state name to view the state-specific communication.

Arizona California Colorado
Florida Illinois Indiana
Kentucky Louisiana Michigan
New Mexico North Carolina Ohio
West Virginia


Here to Help
For more information, send an email to the Producer Help Desk at [email protected] (include agent writing number in the subject line) or contact your CORNERSTONE SENIOR MARKETING REP.

UHC 2021 Med Supp Rates & New Kits Are Available

UHC’s Med Supp communication from 2/26/21:


2021 rates are here! Fortunately we were able to come well below the 5% typical threshold and rate are only going up about 3.5%! UHC Supps are already incredibly competitive in OH so this should make things even better!


And that’s not all…. Fortunately the Med Supp team were able to increase the Multi Insured Discount from 5% to 7%!  This will go into effect 6/1/2021 as well and will apply to all current members as well as new members who:

  • Have the same address
  • Share the same AARP Number
  • Both have an AARP Med Supp Plan with us

This discount is automatically applied so nothing is needed from the members or the agents.

Go to the sales material portal in Jarvis and order yours today!!!   Here’s what it looks like:


If you have any questions regarding UHC’s new Med Supp rates or kits, contact your CSM representative.