New Requirement for Humana Appointed Agents: 2024 Telephonic Sales Field Agent Script
Effective for 2024 MAPD sales, Humana will require all appointed agents to use an approved telephonic sales script when doing Humana business over the phone.
Click the link below to download a script, developed by Integrity, and approved for use by Humana (and many other Medicare Advantage carriers) to meet the Humana requirement. The script does include both enrollment and Scope of Appointment (SOA) language. Note the script needs to be read on a recorded line.
Agents that want to use an approved script for telephonic sales outside of Humana, may use the script below as a reference and, depending on the carrier, may also use this script for their SOA and enrollment.
Cornerstone Senior Marketing will host a webinar on October 11th about this new Humana requirement and to review the Field Agent Telephonic Script in greater detail. Please register for this webinar if you have questions about this new requirement and/or can benefit from a run-through of the script.
***A recording will be posted inside our Webinar Library shortly after the webinar has concluded.
Humana Call Script 2024 – presented by Matt Fry
Wednesday, October 11, 2024