Check out what’s new with sales materials for 2022 AEP

Humana communication from 7/8/2021:

We strive to continually improve our sales materials year in and year out. We used consumer research as well as your feedback for opportunities to enhance our materials. Some of the enhancements you can expect for 2022 are:

Enrollment Book

• Orderable envelopes to mail enrollment books will be available to order separately through order site.
• Bar code has been removed from 2022 AEP application.
• Important: DSNP application must be used for DSNP plans or application will pend with potential denial.
• DSNP specific enrollment book with new application included.
• Option to order generic or veteran version for all MA only plans. Please ensure you select the appropriate description for the type of enrollment book you want for these plans.
• Use Medicare Document Library on Vantage for digital versions of all materials including enrollment books and 17+ languages.

Order Site Enhancements

• First look added to the home page.
• Product filtering available when ordering Enrollment books.
• Chinese and Korean materials available for specific plans.

Need to Know Information

• Business Reply Envelopes used for applications will be included in the enrollment book.  You will receive a set of labels that will need to be placed on the business reply envelopes prior to 10/15. These labels were created to notify members that they should not mail applications prior to 10/15 and are required to be placed on any enrollment books handed out prior to 10/15.
• The 2021 plan rating will be included in all enrollment books as a perforated document.  When the 2022 plan rating is available, you will need to remove the 2021 plan rating and replace with the 2022 version, which will be sent out electronically.  All enrollment book orders received after the 2022 plan rating is available, will receive the 2022 plan rating as a separate piece.
• The OTC form and Catalog will be provided in color with pictures and a description for the products available.

Learn more about all the great materials we have put together for 2022 by watching the Marketing Materials Overview video

 

Sales materials will be available to order on July 13th.

If you certify/recertify prior to this date, you will receive and e-mail on July 13th with a link to order materials. You can also order through certification/recertification courses, vantage and individual link beginning July 13th. For more information access our How to order Medicare Materials job aid here.

Humana Highlight: Member Care Assessment- Earn an extra $50 per enrollment!

Earn $50 for completing a Member Care Assessment post enrollment for each new application. Take the additional certification, if you haven’t already, within the Humana MarketPoint University.

Not Trained Yet?  Click Here To Access The Course: Revel Portal – Member Care Assessment.

DOWNLOAD THE REVEL PORTAL GUIDE HERE

MCA Course Completion

Please follow these directions If you have recently completed the course and have not received the Revel email or the password window has expired:

• I did receive my Revel email, but I can’t log in OR the 24-Hour password window has expired OR I completed the training and it’s been 3 days and I still can’t find my email OR I deleted my email?
  • Close all browsers.
  • Go to the revel webpage (through Vantage or https://connect.revel-health.com/amplify).
  • Try to log-in with the appropriate email address. If that email address does not work, try using all lowercase letters in the email (some browsers automatically uppercase i.e. iphones) as many of the SOLAR email addresses are in all lowercase. Try to ensure agents are using the most-up-to-date browsers (Internet explorer is presenting issues as Microsoft has changed browsers).
  • Hit forgot password and follow the prompts.

MCA Rules and Guidelines

• Surveys must be completed within 5 days after enrollment
• Surveys can be completed on all new enrollments including plan to plan changes
• Surveys must be completed through the Revel Website

 

MCA Benefits

• Human Care. The assessment will allow agents and Humana to understand and help address members’ immediate needs and whole person health, including food insecurity, access to pharmacies, loneliness and functional health status.
• Ease of Use. This short survey, that is optional for members, will likely take less than 10 minutes to complete. While it is designed to be completed immediately following enrollment, you’ll have up to 5 business days of application signature date to work with the member to complete the assessment, if the member wishes to complete it.
• Agent Payment. With every survey completed on a member that is confirmed by CMS, you will be eligible to earn a one-time $50 payment for your assistance, as long as all requirements are met.

 

 

Access  the Training  = click here to access training

 

 

1. Take the Member Care Assessment training on

Humana MarketPoint University accessible via Vantage.

 

2. Look for an email after you’ve completed training

to register with Revel, the platform that hosts the MCA

survey and captures data. If you don’t see the email,

be sure to check your spam.

 

3. Complete your Revel registration.

 

4. Enroll clients using Humana’s online enrollment tools

like Enrollment Hub or FastApp through Vantage.

 

5. After enrollment, ask the member if they are willing to

take an optional seven to 10 minute health survey that

will help Humana better serve them. Let them

know that the survey is completely optional, that their

responses will not affect their premium or benefits in

any way and that they can stop the survey at any time.

Do not pressure members into completing the survey if

they do not feel comfortable doing so as this is

prohibited.

 

6. If the member would like to complete the survey, log

into Revel online and follow the scripted survey. Once

the survey is complete, Revel will send survey

results to Humana for additional screening and

member follow-up.

 

7. If a member states that they are experiencing food

insecurity, loneliness/social isolation or

transportation barriers, immediately direct them

to appropriate resources using them Bold Goal Whole

Health Toolkit.

 

8. If all of the requirements outlined in your contract

and applicable training are met, including ensuring

the survey was only given to members who agreed

to participate in it and after their enrollment is

complete, you can earn an extra cash incentive (up

to $50/survey*). Check your contract for additional

details and requirements.

 

Key Links & Documents:

• Revel Portal Sign-In: https://connect.revel-health.com/sign-in
• HMU Training Module: sign into HMU, search for “Member Care Assessment”
• Ignite MCA content:
  • Demo video: https://www.youtube.com/watch?v=Hwb8VzdI8FM
  • MCA Resource Guide (attached)

2021 SDOH Agent Whole Health Toolkit: https://ignitewithhumana.com/ed/playbooks/bold-goal/bold-goal-whole-health-toolkit/

 

Humana announcement on 10/1/20:

Beginning January 1, 2021, DaVita Inc. dialysis centers will no longer be in the Humana Medicare Advantage plan network.

While Humana continues to negotiate with DaVita, Inc., we wanted to make you aware of the change as it currently stands, as well as how Humana is planning to help members currently receiving treatment at DaVita Inc. dialysis centers.

Actions Humana is taking to support affected members:

1. Despite the change, all current DaVita Inc. patients will be able to continue the same treatment at any DaVita dialysis center location or provider through the duration of their treatment in 2021 for Medicare Advantage members. That means their care will not have to change, and no action is required on their part.
2. We know our members may have questions about what this means for their care, so Humana Member Services will be calling affected members to communicate this change. Additionally, Humana has created a dedicated team of highly trained member care specialists to help. Members may call 1-877-883-8511 or TTY 711, 7 days per week, 8 a.m. – 8 p.m., and we’ll answer questions about available services and treatment options.

Both the trust you’ve built and the conversations you share with your clients is invaluable to us during this transition, and we thank you for your ongoing partnership with Humana.