A Special AEP Incentive from Humana and Cornerstone Senior Marketing

Earn a FREE 1,000 piece mailer to start the new year!

Start the new year off right with a FREE 1,000 piece mailer. This generous marketing bonus is available to all agents that submit a minimum of 5 Humana Medicare Advantage applications between November 13 – December 31, 2020.

  • Eligible agents will recieve a mailer credit early in 2021, that includes a custom prospect mailing list, postcard, and mailer fulfillment.
  • No registration required  – Humana will track application submissions and Cornerstone Senior Marketing will contact all eligible agents early in 2021 to award their FREE 1,000 piece mailer.

Thank you for all you do and have a great AEP!

Humana MP Important Network Change- Please Read

Humana announcement on 10/1/20:

Beginning January 1, 2021, DaVita Inc. dialysis centers will no longer be in the Humana Medicare Advantage plan network.

While Humana continues to negotiate with DaVita, Inc., we wanted to make you aware of the change as it currently stands, as well as how Humana is planning to help members currently receiving treatment at DaVita Inc. dialysis centers.

Actions Humana is taking to support affected members:

  1. Despite the change, all current DaVita Inc. patients will be able to continue the same treatment at any DaVita dialysis center location or provider through the duration of their treatment in 2021 for Medicare Advantage members. That means their care will not have to change, and no action is required on their part.
  2. We know our members may have questions about what this means for their care, so Humana Member Services will be calling affected members to communicate this change. Additionally, Humana has created a dedicated team of highly trained member care specialists to help. Members may call 1-877-883-8511 or TTY 711, 7 days per week, 8 a.m. – 8 p.m., and we’ll answer questions about available services and treatment options.

Both the trust you’ve built and the conversations you share with your clients is invaluable to us during this transition, and we thank you for your ongoing partnership with Humana.

Humana Dual Eligibility SNP Tool

Humana Update: DE-SNP Tool

The Dual Eligibility SNP tool is a new link on the Quote & Enroll card.  This tool provides dual eligibility status for prospective members. If you have the member’s Medicaid information, you can enter it into the tool and receive eligibility status back. You no longer need to call ASU to get this information as it is now at your fingertips through Vantage.



Humana No Longer Accepting ASEC Form Effective 9/1/20

Effective 9/1, Humana can no longer accept an Agent Statement of Enrollment Correction (ASEC) form for corrections to contract/PBP numbers. This is considered a plan change and requires Humana to send a correction to CMS, which we are no longer able to do. Humana must comply with these new guidelines.

  • For plan corrections, a new application must be submitted. In the case that it is after the effective date of the plan, the member will need to submit a new application for a future effective date using a valid election period.
  • We are able to accept ASEC forms for other errors, but not plan corrections.

This change was reflected in the IGNITE Newsletter  sent to partner agents on August 27th.


If you have any questions or concerns please reach out to your Cornerstone representative.

Humana Marketing Materials Pre-Order

Friendly Reminder that the deadline to place pre-orders for 2021 Humana Marketing Materials is Tuesday 8/25 to ensure delivery by AEP. Please see instructions below.

2021 Marketing Materials are now available for ordering by Agents and Agencies!  The link below can be used for Agency ordering and for Agent Re-orders. Agents will be prompted to order a starter shipment at the end of their certification course, and shipping will begin on 9/15/20.




The AGENCY log-in is the AGENCY SAN in both the username and password fields.  Agency pre-orders can be submitted now through 8/25.  Please order ASAP to ensure shipping will begin on 9/15 to arrive by 10/1.  Any agency with a Humana Agency SAN can place a pre-order. Please communicate this to your downline agencies!

Please note that for 2021, there is a new application specifically for DSNP plans.  To submit a DSNP enrollment, a DSNP application must be used!  There will also be a unique fax number for DSNP applications.  This is another great reason to encourage electronic enrollment tools!


If agents need assistance with ordering, they can contact Agent Support at 1.800.309.3163, Option 1.


Humana 2021 Pre-AEP Refresher: Learn How to CarePlus a lot more!

As we’re getting closer to the 2021 Annual Enrollment Period (AEP), please review the following documentation as a refresher about the following:

  • Agent Training
  • Ordering Materials
  • Enrollment Options
  • FMO Reports

2021 Pre-AEP Learn How to CarePlus a lot more!

2020 PrescribeIT Flyer

PrescrbeIt Booklet (Spanish)

PrescribeIT Booklet

Broker Event Request Form 2020



Humana: New Enhancements to Enrollment Hub

Electronic eSignature is Available for Scope of Appointments (SOA’s) for English & Spanish

Enrollment Hub will now support:

  • Both an English and Spanish flow for completing your SOA’s and allowing you to email the consumer the web link so they can sign the SOA without being face-to-face.

Click to read about how to access eSig SOA Training and more!

Humana 2021 Certification Information, Webinars and Training Guides

  • Both Certification and Recertification for plan year 2021 will launch at noon Eastern time on June 30, 2020.  This does not include Spanish translation.  Spanish versions will be available on a delayed basis.
  • Agents will have 6 attempts to successfully pass testing for AHIP.
  • There will no longer be Humana-specific final test at the conclusion of Humana’s agent guidance for Certification or Recertification content.
  • And going forward, Agents will be certified to sell ALL Medicare Advantage products after successfully completing Certification or Recertification for PY 21. There will not be separate PDP and MAPD trainings.


Check out Humana’s upcoming webinars on CSM’s event calendar 


Remember you can find the latest webinars and resources on Humana MarketPoint University via Humana Vantage.

Humana’s SEP Notice for Individuals affected by COVID-19

2020 Compliance Communication: SEP Notice for Individuals Affected by Covid-19

CMS has officially announced an SEP is available for individuals affected by Covid-19. This SEP is available nationwide to residents of all states, tribes, territories, and the District of Columbia. The SEP can be used until June 30, 2020 under the following circumstances.

Who qualifies for this special enrollment period?

A SEP exists for individuals affected by a major disaster who were unable to, and did not make an election during another valid election period. This includes both enrollment and disenrollment elections. Individuals will be considered “affected” and eligible for this SEP if they:

  • Reside, or resided at the start of the incident period, in an area for which FEMA has declared an emergency or a major disaster and has designated affected counties as eligible to apply for individual or public level assistance; and
  • Had another valid election period at the time of the incident period; and
  • Did not make an election during that other valid election period.

In addition, the SEP is available to those individuals who don’t live in the affected areas but rely on help making healthcare decisions from friends or family members who live in the affected areas.

Nationwide Covid-19 SEP – SEP Start Date March 1, 2020

SEP End Date – June 30, 2020

What Does This Mean to Agents

If an individual wants to enroll and believes they may qualify for this SEP, agents should:

  • Confirm that they had another election period available during the time of the incident period.
  • Once eligibility has been verified, use election code SEP DST on the application.

Enrollments made pursuant to this SEP are effective the first of the month following the receipt of the enrollment request. For enrollment requests where more than one enrollment effective date is possible, agents will need to determine the applicant’s desired effective date.

The Disaster SEP should never be used as a marketing tool to promote MA or PDP sales. Agents should not be actively marketing this SEP, but rather, should be aware that it is available in case they are approached by someone who believes they have missed an election period due to the incident.