Important Humana AOR Changes!

Effective December 14, 2018, Humana has an updated policy regarding Agent of Record changes. This aligns with Humana’s Agent of Record Protection Pledge and is in-line with industry norms. This change also represents the commitment to protect the integrity of the agent-member relationship and supports confident book-of-business growth.

Humana will no longer process the following change requests:

  • AOR change requests received from a member (e.g. handwritten letter or email).
  • AOR change request received from an agent (other than through the Agent Business Transferal Form).

Click here for the updated policy.

Any questions please contact your Cornerstone Senior Marketing representative.

Open Enrollment for Medicare Advantage is Near! Read Through Humana’s Guidelines

Humana’s Resources to Understanding the Open Enrollment Period

Now that AEP is over with, you have a few weeks to gear up for Open Enrollment Period beginning January 1, 2019 through March 31, 2019! This is a one-time chance for your MA clients to change plans and it comes with some new regulations of which you should be aware.

Click here to view Humana’s OEP guide and guardrails that will help you navigate through OEP.

If you have any follow up questions in regards to OEP reach out to your Cornerstone Senior Marketing representative!

SilverScript Completes Acquisition of Aetna

Silverscript is excited to share that CVS Health, the largest pharmacy health care provider in the U.S., has completed its acquisition of Aetna, one of the nation’s leading diversified health care benefits companies.

The combination of CVS Health and Aetna is a transformative moment for Silverscript and the industry. With the combined capabilities of two leading organizations, Silverscript’s goal is to help transform the consumer health experience through a new innovative health care model that is easier to use, less expensive, and puts consumers at the center of their care. In doing so, Silverscript will deliver on their purpose of helping people on their path to better health.

As they bring the two companies together, your clients will continue to work with Silverscript as they do today, and receive the same great products, support and service.

Please read the Silverscript & Aetna Acquisition FAQ document here for more information.

It’s the Final Countdown! AEP is Coming to an End

The Annual Election Period is coming to an end on Friday December 7th. Below are some important reminders to ensure your clients are properly enrolled…

  • All applications must be submitted to the carriers by 11:59 PM on Friday December 7th.
  • Electronic submission is preferred!
  • When faxing applications to the carriers, you must submit one application at a time and keep your fax confirmation for each app. If an application becomes lost or is not received, you may need your back-up documentation to prove the initial submission date.