Effective December 14, 2018, Humana has an updated policy regarding Agent of Record changes. This aligns with Humana’s Agent of Record Protection Pledge and is in-line with industry norms. This change also represents the commitment to protect the integrity of the agent-member relationship and supports confident book-of-business growth.
Humana will no longer process the following change requests:
- AOR change requests received from a member (e.g. handwritten letter or email).
- AOR change request received from an agent (other than through the Agent Business Transferal Form).
Click here for the updated policy.
Any questions please contact your Cornerstone Senior Marketing representative.