Aetna’s Think Agent Updates – New Desktop Version

   

 

Sourced from Aetna’s Think Agent email communication from 7/28/22:

Great news, Think Agent users!

 

Aetna has a new desktop version coming to you this Friday, 7/29! With this new version, Aetna is delivering many enhancements and time-saving features that will make doing business with Aetna Medicare faster, simpler and better for you this AEP!

The mobile app will be updated to include these features in the coming weeks.

See below for some of the exciting new features coming with this new desktop version!

 

  1. Application “Save” option. Begin & save an application and open it later – Right where you left-off!Find the saved draft application in your My Enrollments to re-open, edit and complete.

2.  “Quick Help” in the More component will display you local Aetna Broker Manager’s contact information, as well as other helpful contacts.

 

3. D-SNP eligibility now displayed on each D-SNP plan card. Verify Medicaid in Think Agent, and we’ll let you know if your client is eligible for the D-SNP plans in the area!

 

4. Look for these “i” icons beside popular items like eKit & SOA to learn more!

 

5. Now add your client’s providers to their lead! After – When shopping for plans to enroll – you’ll see network status displayed on the plan cards, helping you to make an enrollment decision.

 

Aetna/Silverscript: Producer World Reporting Updates

Sourced from broker communication on 3/7/22:

There have been some changes to the IVL Producer World reporting.

Changes to the fields are as follows:

  • Old (legacy) membership ID
  • New (migrated) membership ID
  • Member Address 1
  • Member Address 2
  • Member Date of Birth
  • Member Phone Number

Demographic fields are added to the Producer World Book of Business report only and the Member Search tool.

Legacy and New Member ID’s are added to all reports and the Member Search tool.  Agents are able to search both ID’s in the Member Search tool to find a client.

 

If you have any questions, please contact your CSM Service Rep.

NEW! Aetna Supplemental E-Signature Option for CSG E-Apps

Exciting News! 

 

Aetna Senior Supplemental has approved their security questions signature for CSG Actuarial E-Apps! Agents can now EASILY capture signatures over the phone or in person with this option.

This is approved for all over the phone/remote sales.

If you have any further questions, please reach out to your CSM Representative.

IMPORTANT AETNA OHIO NETWORK UPDATE: TRINITY – MOUNT CARMEL HEALTH SYSTEM

Negotiations Completed with Trinity – Mount Carmel Health System – OH in the Central Ohio network

Aetna announced they have reached a new multi-year agreement with Trinity – Mount Carmel Health System – OH effective 01/01/2022. Trinity will be sending out a patient letter. As a result of this successful negotiation process, Trinity – Mount Carmel Health System – OH will continue to participate in Aetna’s Central Ohio network for the following products:

• Open Choice® PPO
• Aetna Open Access® Managed Choice® POS
• Aetna Select℠
• Aetna Open Access® Elect Choice® EPO
• Quality Point-of-Service® (QPOS®)
• Aetna Health Network Only℠ (HNO)
• Aetna Medicare℠ Plan (HMO)
• National Advantage Program (NAP)
• Mount Carmel Neighborhood Network
• Central Ohio Primary Care Managed Choice • Aetna Choice® POS II
• Managed Choice® POS
• Open Access Aetna Select℠
• HMO
• Aetna Choice® POS
• Aetna Health Network Option℠ (HNO)
• Aetna Medicare℠ Plan (PPO)
• Aetna Premier Care Network℠
• Aetna Whole Health℠ – (NAME OF ACO
• National Advantage™ Program

There has been no interruption to member access because an agreement was reached before the contract’s termination date. Member letters were never released; therefore, retraction member letters are not necessary.

 

Provider Search/directory information
Trinity – Mount Carmel Health System – OH is included in Aetna’s online provider search tool and in their current printed provider directories.

Click HERE to read Trinity- Mount Carmel Health’s announcement regarding the completed negotiations.

 

 

Questions? Reach out to your Sales or Service Rep at any time!

614-763-2255

or by email:  [email protected]

Aetna OH Network Update: Negotiations with Trinity – Mount Carmel Health System

Sourced from Aetna Broker Communication on 12/22/21:

Network Update                

December 22, 2021

       

Update on negotiations with Trinity – Mount Carmel Health System – OH

Highlights

As promised, we are keeping you informed on the progress made during Aetna’s negotiations with Trinity – Mount Carmel Health System – OH. This update, and the ones that follow, will supplement the original network communication you received on 10/26/2021. We will keep you informed of updates until negotiations are complete and/or concluded.

Update #

Date of Update

Update Description

2

12/22/2021

Negotiations were to be concluded and continue with a positive tone for Trinity nationally as well as in the local markets.

Trinity has made a slight modification to one state fee schedule and due to the holidays, we have been given an extension until 2/15/2022 to finalize the contracts with Trinity.

1

11/09/2021

Trinity Health has provided Aetna with a contract extension to 1/31/22 – for the Commercial and Medicare products.

The parties agree to continue to work through the local market negotiations and memorialize the terms and conditions of a new National LOA over the next several weeks.   This National LOA will memorialize the new national template contract language, the respective rate increases for the respective markets and a commitment to utilize a Trinity-specific national contract template for all of their Trinity Ministries by January 1, 2023 or sooner.

Aetna and Trinity Health have signed a contract extension, assuring continued in-network access for its members in NY, OH, MI, and IL.  We’re pleased that our members will be able to continue receiving in-network care from their hospitals and doctors with the intent to limit further disruption during open enrollment.

Trinity Health extended the termination date of the following NY, Ohio, Illinois and Michigan hospitals to 1/31/22:

  • Samaritan (Troy)
  • Samaritan / Albany Memorial (Albany)
  • St. Josephs (Syracuse)
  • Mt. Carmel East Hospital (Columbus)
  • Mt. Carmel New Albany Surgical Hospital (New Albany)
  • Mt. Carmel St. Ann’s Hospital (Westerville)
  • Mt. Carmel Health System Grove City (Grove City)
  • Diley Ridge Medical Center (Canal Winchester)
  • Loyola University Medical Center (Chicago)
  • MacNeal Hospital (Chicago)
  • Gottlieb Hospital (Chicago)
  • Mercy St. Mary (Grand Rapid)
  • MHP Mercy Campus (Muskegon)
  • MHP Hackley
  • Lakeshore (Shelby)
  • St. Joseph Mercy (Chelsea)
  • St. Joseph Mercy (Ann Arbor)
  • St. Joseph Mercy (Oakland)
  • St. Mary Mercy (Livonia)
  • St. Joseph Mercy (Livingston)

We appreciate your support in this matter, as we continue to try to address the rising cost of health care services for Central Ohio area employers and residents.  We will continue to keep you informed of any changes in our local network.

 

If you have questions regarding Aetna’s Ohio network, please contact your CSM representative.

Aetna Medicare Network Update: Mount Carmel Health System & Negotiations with Trinity

Sourced from Aetna broker communication from 11/10/21:

Network Update | November 10, 2021

Update on negotiations with Trinity – Mount Carmel Health System – OH

 

Highlights

As promised, we are keeping you informed on the progress made during Aetna’s negotiations with Trinity – Mount Carmel Health System – OH. This update, and the ones that follow, will supplement the original network communication you received on 10/26/2021. We will keep you informed of updates until negotiations are complete and/or concluded.

Update # Date of Update Update Description
1 11/09/2021 Trinity Health has provided Aetna with a contract extension to 1/31/22 – for the Commercial and Medicare products.

The parties agree to continue to work through the local market negotiations and memorialize the terms and conditions of a new National LOA over the next several weeks.   This National LOA will memorialize the new national template contract language, the respective rate increases for the respective markets and a commitment to utilize a Trinity-specific national contract template for all of their Trinity Ministries by January 1, 2023 or sooner.

Aetna and Trinity Health have signed a contract extension, assuring continued in-network access for its members in NY, OH, MI, and IL.  We’re pleased that our members will be able to continue receiving in-network care from their hospitals and doctors with the intent to limit further disruption during open enrollment.

Trinity Health extended the termination date of the following NY, Ohio, Illinois and Michigan hospitals to 1/31/22:

  • Samaritan (Troy)
  • Samaritan / Albany Memorial (Albany)
  • St. Josephs (Syracuse)
  • Mt. Carmel East Hospital (Columbus)
  • Mt. Carmel New Albany Surgical Hospital (New Albany)
  • Mt. Carmel St. Ann’s Hospital (Westerville)
  • Mt. Carmel Health System Grove City (Grove City)
  • Diley Ridge Medical Center (Canal Winchester)
  • Loyola University Medical Center (Chicago)
  • MacNeal Hospital (Chicago)
  • Gottlieb Hospital (Chicago)
  • Mercy St. Mary (Grand Rapid)
  • MHP Mercy Campus (Muskegon)
  • MHP Hackley
  • Lakeshore (Shelby)
  • St. Joseph Mercy (Chelsea)
  • St. Joseph Mercy (Ann Arbor)
  • St. Joseph Mercy (Oakland)
  • St. Mary Mercy (Livonia)
  • St. Joseph Mercy (Livingston)

 

 

We appreciate your support in this matter, as we continue to try to address the rising cost of health care services for Central Ohio area employers and residents.  We will continue to keep you informed of any changes in our local network.

Aetna MA Sneak Peek at 2022 – COMING SOON!

Aetna email communication from 7/9/2021: 

Get a sneak peek at 2022 First Look

Hot off the press – 2022 represents the largest Medicare Advantage product filing for Aetna ever!

We can’t wait to share details about what’s in store for AEP at the upcoming National Distribution Partner AEP Kickoff, starting July 20.

 

In the meantime, you can be one of the first to learn about counties where we’re launching a new product type in 2022! Just visit https://firstlook.aetna.com today and login with your Producer World username and password.

 

We’ll be releasing additional plan and benefit detail on the site starting on Monday, July 19 at 12pm ET, so mark your calendar and plan to visit again!

Aetna Senior Supplemental: Early Commission Payout

Early commission payouts this week

This week, Aetna Supplemental commission payout dates will be one day early (Tuesday, June 22 and Friday, June 25).

Aetna is delivering the payouts for all product commissions early this week so they can have a smooth transition to the new payout process for the Accendo Final Expense commissions. If you sell these policies, you will receive a separate email with additional details.

If you have any questions, contact your CSM representative.

View your commission dashboard

Webinars: AETNA First Look at 2022 Plans – OHIO

   +

Plan to attend an informative, Aetna-led webinar and be the first to learn about the NEW Aetna 2022 benefits for Ohio WITH CORNERSTONE SENIOR MARKETING. 

Brokers have two sessions to choose from.  Register today!

 

When:  Tuesday, July 27, 2021

 

Morning Session:  10:00 am – 11:30 am ET

Afternoon Session:  1:00 pm – 2:30 pm ET

 

REGISTER HERE

 

Not contracted with Aetna? Reach out to your Sales Rep to start the process!

614-763-2255  or by email:  [email protected]

Ohio Aetna Better Health Update

OHIO AETNA BETTER HEALTH: Agents selling in Ohio may receive an email notification from Aetna about termination of an Aetna Better Health Inc. appointment.  No action is required. The terminations result from Aetna not having any Medicare products in Ohio under the Aetna Better Health Inc. legal entity and the Accident & Health line of business.  There is no impact to the status of your Aetna producer agreement, compensation payments, or ready-to-sell status.

 

If you have any follow up questions, please contact Cornerstone Senior Marketing’s contracting department.