Important 2024 Commission Information
Attention Valued Partner,
As you prepare for the 2024 Annual Enrollment Period (AEP), we want to bring to your attention some important commission information.
Broker Commission Rates
New and existing MAPD plans will continue to pay the maximum fair market value commission rates for PY 2024 enrollments on all health plans: Wellcare, Allwell, Fidelis Care and Health Net.
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From WellCare Broker Bulletin on 10/13/21:
As you are aware, in 2022 our entire family of Medicare products will now be offered under one national Wellcare brand. Although all Medicare products will be presented under the Wellcare brand, work continues to combine all systems and processes into one combined platform.
Health Plan Websites
There are instances where you may need to access health plan information for prior legacy Centene or WellCare offered Medicare products. These plans include Allwell, Fidelis Care, Health Net, ‘Ohana, Trillium Advantage and Ascension Complete.
Health plan information can be obtained by visiting the specific health plan website, which will also provide access to additional information, such as Find a Provider, Formulary, and more.
Be sure to look out for interactive banners on each plan website, which will quickly route you between legacy brands.
The Ascend Advantage
As a reminder, the easiest and fastest way to ensure that you are seeing ALL Medicare plans available in your area and you are credited for each sale is to use the Ascend Enrollment Platform.
If you have any questions or concerns on the legacy plans contact your CSM Service Rep.
Broker Announcement from 9/20/21:
Great news! As you prepare for the 2022 Annual Enrollment Period (AEP), we want to bring to your attention some important commission information.
Broker Commission Rates
We are excited to announce that new and existing MAPD plans will continue to pay the maximum fair market value commission rates for PY 2022 enrollments, for all health plans: Wellcare, Allwell, Fidelis Care, Health Net, and Ascension Complete.
If you have any follow up questions or concerns, please reach out to our CSM rep.
Beginning August 30th, all 2022 sales materials will be available for order through the CustomPoint materials portal for all health plans and markets.
Reminders:
If you have any questions, please contact your CSM service rep.
WellCare Broker Bulletin from 8/24:
Commission Payment Schedule Update
Great news! In our continuous efforts to provide best-in-class service to our partners, we are happy to inform you that effective immediately Centene is moving to a weekly commission payment schedule.
Commission Payment Details:
If you have any questions about the information within this communication or would like further assistance, contact your CSM rep.
Broker Bulletin from 8/6/2021:
As Centene continues to integrate health plans, further alignment of programs may be necessary. Beginning July 1, 2021, the Healthy Rewards program replaced the My Health Pays® rewards program previously available to Allwell Medicare Advantage members across all states. Members impacted by the program transition were mailed a communication in May 2021. Click here to view a copy of the member mailer.
What you should know
Your assistance is key to ensuring members have a smooth transition to the Healthy Rewards program. Please take note of the following when speaking with your members:
If you have any questions, please contact your CSM Service rep here
Source: Centene/WellCare Broker Bulletin from 6/10/21:
Centene is excited to announce 2022 AHIP and 2022 Annual Certification Training (ACT) will be available in a few short weeks!
To prepare for a successful training season, there are actions you are strongly encouraged to begin today!
Centene Learning Center – Password Reset
IMPORTANT – Effective 5/10/2021: The host of Centene Learning Center made changes to the website and broker account password settings. As a result, all brokers must complete a password reset before accessing Centene Learning Center accounts. If you have not done so already, please access the Centene Learning Center and complete the required steps for resetting your password.
Urgent Action Required:
Please login and reset your password for the Centene Learning Center Immediately.
For questions or support related to the Centene Learning Center, please contact Centene / WellCare Broker Support.
AHIP – Password Reset
IMPORTANT – Effective 5/10/2021: AHIP, made changes to their website and broker account password settings. As a result, all brokers must complete a password reset before accessing their AHIP accounts. If you have not done so already, please access AHIP and complete the required steps for resetting your password.
Urgent Action Required:
Please login and reset your password for AHIP Immediately.
NOTE: For questions or support related to the AHIP password reset, please contact AHIP directly. Centene / WellCare broker support is unable to assist with AHIP site related password inquiries.
AHIP Email Support: Support@AHIPInsuranceEducation.org
2022 AHIP and 2022 Annual Certification Training will begin soon and should be completed as soon as possible but no later than September 30, 2021.
If you have any follow up questions or concerns on Centene’s 2022 Training, please contact your CSM Service Rep
Low Income Subsidy Plans Available to Help with Overall Health
WellCare communication from 3/15/21:
We wanted to remind you about the Low Income Subsidy (LIS) plans for beneficiaries with limited resources who DO qualify for the “Extra Help” subsidy, but DON’T qualify for a zero-dollar, dual special needs plan.
It’s important to remember that members receiving “Extra Help” (which helps with the Part D monthly premium, annual deductible, coinsurance and copayments) can choose any Centene plan with Part D, while the LIS plans work with the government’s Low Income Subsidy program. The low income programs help with prescription needs, so our LIS plans include other benefits to address our members’ overall health, like:
LIS Plans are available in the following Medicare markets:
Alabama, Arizona, Arkansas, California, Connecticut, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Texas.
If members are not already enrolled, they can apply for “Extra Help” in three ways:
The LIS chart, available in Agent Connect and the Ascend portal, can help you understand the amount of “Extra Help” a beneficiary receives and help determine the right plan for them.
For more information, please see the 2021 Low Income Subsidy (LIS) Plans Product Video
If you have any questions on WellCare’s LIS plans contact your Cornerstone Senior Marketing representative.
Broker Support is Here to Help YOU!
Great News! The Broker Support Call Center is now available to all brokers with all health plans (WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care).
Hours: Monday – Friday 8:00 AM – 8:00PM EST
Phone Number: 866-822-1339
Broker Support can help you with inquiries related to:
Most calls are resolved immediately over the phone, those that require more escalation will be forwarded to the corporate team for review, resolution, and direct follow up.
IMPORTANT! The former broker services line, 844-202-6811 will no longer assist with the above matters; however, this line will still be available for Allwell, Health Net, and Ascension Complete enrollment verification and RFI assistance.
WellCare communication from 1/28/21:
We wanted to share a quick reminder about how members can access a key benefit that can make a big difference, our OTC benefit. This benefit gives members $15-$720 per quarter of OTC items from a plan-approved list of products (benefit coverage varies by plan).
CVS is the OTC benefit vendor for several plans in 27 of our Medicare markets. Members in plans with the OTC benefit can order covered products by mail order (phone or online) or in-store at a participating CVS location. When shopping from the catalog, items are shipped to members’ homes at no additional cost. (Reminder: Members are limited to three (3) in- store purchases per quarter).
Find Participating CVS Locations
Here’s how members can quickly find a local participating location:
For more information on OTC, check out the following available agent resources:
