WellCare Helpful Tip: Locating Legacy Centene or WellCare Plan Info

From WellCare Broker Bulletin on 10/13/21: 

As you are aware, in 2022 our entire family of Medicare products will now be offered under one national Wellcare brand. Although all Medicare products will be presented under the Wellcare brand, work continues to combine all systems and processes into one combined platform.

 

Health Plan Websites

There are instances where you may need to access health plan information for prior legacy Centene or WellCare offered Medicare products. These plans include Allwell, Fidelis Care, Health Net, ‘Ohana, Trillium Advantage and Ascension Complete.

Health plan information can be obtained by visiting the specific health plan website, which will also provide access to additional information, such as Find a Provider, Formulary, and more.

Be sure to look out for interactive banners on each plan website, which will quickly route you between legacy brands.

 

The Ascend Advantage

As a reminder, the easiest and fastest way to ensure that you are seeing ALL Medicare plans available in your area and you are credited for each sale is to use the Ascend Enrollment Platform.

 

If you have any questions or concerns on the legacy plans contact your CSM Service Rep.

WellCare/Centene MA Commission Updates for 2022

Broker Announcement from 9/20/21:

Important 2022 Commission Information

Great news! As you prepare for the 2022 Annual Enrollment Period (AEP), we want to bring to your attention some important commission information.

Broker Commission Rates

We are excited to announce that new and existing MAPD plans will continue to pay the maximum fair market value commission rates for PY 2022 enrollments, for all health plans: Wellcare, Allwell, Fidelis Care, Health Net, and Ascension Complete.

 

 

If you have any follow up questions or concerns, please reach out to our CSM rep.

 

WellCare 2022 Material Ordering – Now Available

 

Beginning August 30th, all 2022 sales materials will be available for order through the CustomPoint materials portal for all health plans and markets.

Reminders:

  • You must be certified to market and sell 2022 Wellcare products to submit an order.
  • You will only be able to view and order 2022 sales materials for plans you are certified to market and sell.
  • Access to CustomPoint, through Single Sign-On, is granted 72 hours after completing certification training requirements.

 

If you have any questions, please contact your CSM service rep.

WellCare/Centene: 2021 Commission Payment Schedule Update

WellCare Broker Bulletin from 8/24:

Commission Payment Schedule Update

Great news! In our continuous efforts to provide best-in-class service to our partners, we are happy to inform you that effective immediately Centene is moving to a weekly commission payment schedule.

Commission Payment Details:

  • Payments will move from bi-weekly to weekly payouts.
  • All Medicare health plan commission payouts will follow a standardized weekly schedule.
  • Approved Advanced (Initial/New to MA) and HRA/VBE payments will be processed weekly.
  • Click here for the complete 2021 Commission Payment Schedule.

 

 

 

If you have any questions about the information within this communication or would like further assistance, contact your CSM rep.

WellCare/Centene: Allwell Member Rewards Program Has Changed – Healthy Rewards

Broker Bulletin from 8/6/2021:

As Centene continues to integrate health plans, further alignment of programs may be necessary. Beginning July 1, 2021, the Healthy Rewards program replaced the My Health Pays® rewards program previously available to Allwell Medicare Advantage members across all states. Members impacted by the program transition were mailed a communication in May 2021. Click here to view a copy of the member mailer.

What you should know

Your assistance is key to ensuring members have a smooth transition to the Healthy Rewards program. Please take note of the following when speaking with your members:

  • Only Allwell Medicare Advantage plans and members are impacted. There are no changes to the My Health Pays® program for Medicaid and Marketplace.
  • Rewards earned for activities completed through June 30, 2021 on the My Health Pays® Prepaid Visa® Card must be redeemed by September 30, 2021. Please Note: Earned rewards may continue to be added on the member’s My Health Pays® Prepaid Visa® Card through August 16, 2021.
  • The My Health Pays® Prepaid Visa® Card will be closed on October 1, 2021, and any remaining funds will be forfeited.
  • Emphasize the September 30, 2021 deadline for redeeming rewards on the My Health Pays® Prepaid Visa® Card.
  • Click here and select the applicable state to learn more details about the Healthy Rewards program on the Health Plan website.

 

If you have any questions, please contact your CSM Service rep here 

Centene/WellCare: Centene’s Learning Center Password Reset- URGENT Action Required for 2022 Training!

Source: Centene/WellCare Broker Bulletin from 6/10/21:

 

Centene is excited to announce 2022 AHIP and 2022 Annual Certification Training (ACT) will be available in a few short weeks!

  • AHIP – Plan Year 2022 launches June 21, 2021
  • ACT – Plan Year 2022 launches July 7, 2021

To prepare for a successful training season, there are actions you are strongly encouraged to begin today!

Centene Learning Center – Password Reset

IMPORTANT – Effective 5/10/2021: The host of Centene Learning Center made changes to the website and broker account password settings. As a result, all brokers must complete a password reset before accessing Centene Learning Center accounts. If you have not done so already, please access the Centene Learning Center and complete the required steps for resetting your password.

Urgent Action Required:

Please login and reset your password for the Centene Learning Center Immediately.

For questions or support related to the Centene Learning Center, please contact Centene / WellCare Broker Support.

  • Medicare Broker Support: 866-822-1339
  • Hours: M – F, 8:00 a.m. – 8:00 p.m. ET (excluding holidays)

 

 

AHIP – Password Reset

IMPORTANT – Effective 5/10/2021: AHIP, made changes to their website and broker account password settings. As a result, all brokers must complete a password reset before accessing their AHIP accounts. If you have not done so already, please access AHIP and complete the required steps for resetting your password.

Urgent Action Required:

Please login and reset your password for AHIP Immediately.

NOTE: For questions or support related to the AHIP password reset, please contact AHIP directly. Centene / WellCare broker support is unable to assist with AHIP site related password inquiries.

  • AHIP Technical Support: 866-234-6909

AHIP Email Support: [email protected]

 

2022 AHIP and 2022 Annual Certification Training will begin soon and should be completed as soon as possible but no later than September 30, 2021.

 

If you have any follow up questions or concerns on Centene’s 2022 Training, please contact your CSM Service Rep

WellCare: Low Income Subsidy Plans Available – Read More

Low Income Subsidy Plans Available to Help with Overall Health

WellCare communication from 3/15/21:

We wanted to remind you about the Low Income Subsidy (LIS) plans for beneficiaries with limited resources who DO qualify for the “Extra Help” subsidy, but DON’T qualify for a zero-dollar, dual special needs plan.

It’s important to remember that members receiving “Extra Help” (which helps with the Part D monthly premium, annual deductible, coinsurance and copayments) can choose any Centene plan with Part D, while the LIS plans work with the government’s Low Income Subsidy program. The low income programs help with prescription needs, so our LIS plans include other benefits to address our members’ overall health, like:

  • Dental
  • Hearing
  • Vision
  • Fitness
  • And more

LIS Plans are available in the following Medicare markets:

Alabama, Arizona, Arkansas, California, Connecticut, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Texas.

If members are not already enrolled, they can apply for “Extra Help” in three ways:

  • Online at www.socialsecurity.gov/extrahelp
  • By calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778) to apply over the phone or to request an application
  • In person at their local Social Security office

The LIS chart, available in Agent Connect and the Ascend portal, can help you understand the amount of “Extra Help” a beneficiary receives and help determine the right plan for them.

For more information, please see the 2021 Low Income Subsidy (LIS) Plans Product Video

 

If you have any questions on WellCare’s LIS plans contact your Cornerstone Senior Marketing representative. 

NEW Centene Broker Support Call Center: WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care

Broker Support is Here to Help YOU!

Great News! The Broker Support Call Center is now available to all brokers with all health plans (WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care).

Hours: Monday – Friday 8:00 AM – 8:00PM EST

Phone Number: 866-822-1339

Broker Support can help you with inquiries related to:

  • Onboarding – Contracting, training, and license updates
  • Formulary, Provider, and Benefit options available to assist brokers with pre-enrollment information via Ascend
  • Application & Enrollment assistance, WellCare health plan RFI assistance
  • Member Status, Broker of Record (AOR/BOR) correction
  • Broker Commissions – Finding statements, using the calculator, inquiries
  • Broker Portal (Agent Connect and Agent360) Navigation – Assignment of Commission (AOC), hierarchy changes, demographic updates, application search tool, help creating support tickets
  • Single Sign-On Portal – New broker set-up and navigation
  • Sales Materials (CustomPoint)

Most calls are resolved immediately over the phone, those that require more escalation will be forwarded to the corporate team for review, resolution, and direct follow up.

IMPORTANT! The former broker services line, 844-202-6811 will no longer assist with the above matters; however, this line will still be available for Allwell, Health Net, and Ascension Complete enrollment verification and RFI assistance.

 

WellCare OTC Benefits: Help Clients Find CVS Pharmacies

WellCare communication from 1/28/21:

We wanted to share a quick reminder about how members can access a key benefit that can make a big difference, our OTC benefit. This benefit gives members $15-$720 per quarter of OTC items from a plan-approved list of products (benefit coverage varies by plan).

CVS is the OTC benefit vendor for several plans in 27 of our Medicare markets. Members in plans with the OTC benefit can order covered products by mail order (phone or online) or in-store at a participating CVS location. When shopping from the catalog, items are shipped to members’ homes at no additional cost. (Reminder: Members are limited to three (3) in- store purchases per quarter).

Find Participating CVS Locations

Here’s how members can quickly find a local participating location:

  1. Go to http://www.CVS.com/
  2. Select STORE LOCATOR, enter a zip code, and choose OTC HEALTH SOLUTIONS
  3. Participating locations in the area of the chosen store will appear

For more information on OTC, check out the following available agent resources:

WellCare/Centene: Retroactive Enrollment Reminders

WellCare/Centene Announcement from 11/13/20:

Retroactive Enrollment Reminders

Did You Know – CMS monitors and scrutinizes retroactive enrollments that result from broker errors during the initial enrollment application process? As such, these largely preventable, broker-related errors present compliance issues for Centene that may have downstream effects on any related broker contractual arrangements. As a best practice, please review all applications prior to submitting to ensure accuracy of the submission.

For further insight, we have identified some of the most common mistakes to watch for:

  • Incorrect effective dates selected
  • Plan name and plan number mismatches
  • Missing required information, and no responses to our requests for information
  • Incorrect plan segment (PBP) selected by agent during agent assisted web application

If you have any further questions, please contact your Cornerstone rep.