Wellcare: Urgent: Attachment of IRA for Inclusion with 2023 AEP Sales Materials

Sourced from WellCare’s Broker Bulletin on 9/23/22:

Urgent: Attachment of IRA for Inclusion with 2023 AEP Sales Materials

Attention Valued Partner,

We would like to inform you that due to the passage of the Inflation Reduction Act (IRA) on August 16, 2022, your 2023 AEP Enrollment Guides, Comprehensive Formulary, and/or Benefit Highlights will now include the following separate standalone documents:

  • Important Message About What You Pay for Vaccines and Insulin
  • Notice of Changes to the Formulary (Drug List) or Cost Sharing that affect your drug coverage (Comprehensive Formulary – List of Covered Drugs 2023)

The above separate attachment(s) must be included with all of your 2023 Enrollment Guides, Comprehensive Formulary, and/or Benefit Highlights to prospects. If you did not receive a printed addendum in your order, please print the attachments and provide to your prospects per CMS guidance.

Please note: The above referenced documents will be available for digital download on 10/4/2022 via Custom Point and will be pre-merged into your Digital Download 2023 AEP Enrollment Guides, Comprehensive Formulary, and Benefit Highlights.

 

Important Message About What You Pay for Vaccines and Insulin – effective 01/01/2023

  • Plan covers most Part D vaccines at no cost.
  • Member will not pay more than $35 for a one-month supply of each insulin product covered by the plan, no matter what cost-sharing tier it’s on.

Please select the specific attachment for more detailed information.

Wellcare
Health Net of California
Ascension Complete

Comprehensive Formulary Update – effective 01/01/2023

  • Plan covers most Part D vaccines at no cost, even if member has not paid their deductible.
  • Member will not pay more than $35 for a one-month supply of each insulin product covered by the plan, no matter what cost-sharing tier it’s on, even if the member has not paid the deductible. Refer to Evidence of Coverage and other plan materials for any deductible that may apply.

Please select the below attachment for more detailed information.

Wellcare – Comprehensive Formulary Attachment

 

If you have any questions or concerns, please reach out to your CSM Service Rep

IMPORTANT WELLCARE READY-TO-SELL REMINDER

When completing Wellcare’s 2023 Annual Certification Requirements, agents who are currently contracted with WellCare will receive a new 2023 Recertification Workflow within Centene Workbench to show Ready-To-Sell status. 

Completing 2023 Recertification case in Centene Workbench:

  • Access by logging into your portal via the Single Sign-On portal, and select the My Credentials section.
  • Select My Certification Cases.
  • You will be prompted to (1) verify Demographic, Payment Information, and Selling States and (2) sign the 2023 TPME Agreement and W9. Please Note: Licensed Only Agents and Dual Assignment Agents will not be prompted to update payment information.

Please view the 2023 Contract Recertification Step-Action document for detailed instructions on the contracting recertification process.

All annual certification requirements must be completed by September 30th, to be able to market and sell Wellcare products and avoid suspension on October 1st, 2022.

If the 2023 contracting recertification step is missed while completing training, agents will not be considered Ready-To-Sell nor will they be able to order supplies until this has been completed.

Questions or Issues?
Contact your CSM Service Team for additional help!

 

Good News! Wellcare Worbench Addition: Policy ID & Commission Statements

Sourced from Wellcare Broker Bulletin communication from 6/28/22:

 

To ensure we continue to provide you with tools and resources to aid in your success, we will be evolving Centene Workbench on an ongoing / as-needed basis.

We are excited to announce that Centene ID (formerly known as Policy ID/Sub ID) has been added to different areas of the portal – please review the breakdown below.

  • Centene ID” has been added at the end of the Book of Business, Payment History, and Commissions Statement (where applicable) extracts.
  • The MBI search option field has been updated to “MBI / Centene ID” enabling search functionality for either ID.

 

If you have any questions, please reach out to your CSM Service Rep.

Effective Immediately- Wellcare Paper Application Update – PLEASE READ!

Important Update: Wellcare Broker PID Discontinued

IMMEDIATE ACTION FOR WELLCARE PAPER APPLICATION SUBMISSIONS

 

Effective immediately, Wellcare is requesting when submitting paper enrollment applications to please discontinue the use of the 6-digit Wellcare PID. Use ONLY your NPN on the application.

IMPORTANT!   Failure to use your NPN will result in you not receiving credit for the enrollment. 

 

If you have any questions, please reach out to your CSM Service Team.

[email protected]

614-763-2255

WellCare’s Centene Workbench is Now Available!

WellCare is very excited to announce Centene Workbench is ready for YOU!

How to Access:

Step 1: Login to your Single Sign-On (SSO) portal with your existing credentials. If you are a new user, please follow the steps to create your account.

Helpful tip! The SSO portal works best in Google Chrome, Firefox, and Microsoft Edge. It is recommended to clear the browser cache prior to accessing the portal.

Step 2: Select the Centene Workbench icon

Step 3: Enjoy Centene Workbench!

 

Key Changes or Enhancements to Know!

Portal Overview: Centene Workbench provides you with the tools to help you succeed. Key enhancements include, but are not limited to:

  • Support Ticket improvement, tracking & monitoring, email alerts, etc.
  • Dashboard reporting including sales, credentials, commissions, and book-of-business
  • Self-service functionality for demographic, licensing, and business structure maintenance

Please review the Centene Workbench Portal Guide for screen shots, step actions, and explanations of functionality to assist with navigating your portal.

PID to NPN Transition: The Wellcare 6-digit ID (PID) is being discontinued in phases and replaced with the National Producer Number (NPN). Please review the phased approach below:

 

For more information or questions about the new portal, please contact your CSM Service Rep.

WellCare New Broker Portal Coming Soon – Sneak Peek on Commission Statements

Sourced from WellCare Broker Bulletin on 3.25.22:

Centene Workbench will be available soon, and we wanted to provide one more sneak peek into what’s to come.

This Week’s Sneak Peek – Commission Statements

As shown in the image below, the portal homepage will feature a widget that provides quick access to the most recent commission statement. Selecting View Details within the widget or STATEMENTS in the left Navigation menu will provide you with access to all statements available.

The new exported version will provide a Summary tab that outlines the total amount paid for each commission such as initial enrollment, renewal payments, as well as the amount charged back related to disenrollments, etc.

The Details tab will provide more in-depth information related to membership and plan/coverage. Further, legacy business from integrated companies will be identified separately within the statement extract, providing clear details related to renewal payments earned.

We encourage you to review previously shared sneak peek communications that provide additional information on key improvements and enhancements to support tickets, status and credential monitoring, and dashboard reporting.

 

Centene Workbench will be available soon! Please keep an eye out for email communications throughout March to ensure you have all the information and resources that will help you access and navigate your NEW broker portal! We appreciate your partnership and are excited to present you with a new tool that will aid in your success.

Remember, be on the lookout for more sneak peeks on the key features of our new broker portal!

Wellcare: Upcoming Agent Connect Access Change – Read Only as of 3/22/2022

Sourced from WellCare Broker Bulletin from 3/15/22:

As we begin to ramp-down our current Agent Connect platform through SAP and transition to Centene Workbench, there will be a period of time where Agent Connect (AC) will transition to a read-only status.

Read Only Timeframe

  • Start Date: Tuesday, 3/22
  • End Date: Early April, with the launch of Centene Workbench (Agent Connect will remain in a read only status. You will need to begin using the new portal through Centene Workbench at that time).

What does Read Only status in Agent Connect mean for our broker partners?

  • Creating new tickets will not be available – please call the Broker Support Call Center for assistance. Existing tickets will continue to be worked and resolved.
  • Changes to broker information such as demographic, hierarchy, licensing, etc., will not be available.
  • Commission statements, payment history, and application status will continue to be available.

Centene Workbench will be available soon! Please keep an eye out for email communications throughout March to ensure you have all the information and resources that will help you access and navigate your NEW broker portal! We appreciate your partnership and are excited to present you with a new tool that will aid in your success.

WellCare New Broker Portal Coming Soon – Sneak Peek on Support Ticketing System

Sourced from WellCare Broker Bulletin on 2.17.22:

 

We are getting close to the launch of the new Wellcare broker portal! As we wrap up the final stages of development, we would like to provide you with sneak peeks into what’s to come.

This Week’s Sneak Peek – Support Ticketing System

The ticketing system will offer several new enhancements that will provide you with better support from the Wellcare team.

As shown in the screenshot below, tickets will include the following:

  • Inquiry Type and Subtype Categorization
  • Detailed Description Related to the Inquiry
  • Ticket Status
  • Status Update Date

The search fields shown at the top make it easy to filter down to specific tickets based on Ticket Number, Status, and / or inquiry Type or Subtype.

Other features include email notifications to notify you when a ticket status has been updated, as well as a Pending Broker status to alert you the support team needs more information in order to resolve your escalation.

We encourage you to review the recently shared NEW Wellcare Broker Portal – Coming Soon! communication that provided additional information on key improvements and enhancements to support tickets, status and credential monitoring, commission statements, and dashboard reporting.

The new broker portal will be available soon! We appreciate your partnership and are excited to present you with a new tool that will aid in your success.

 

Remember, be on the lookout for more sneak peeks on the key features of our new broker portal!

WellCare: 2021 Year End Tax Statement Information

Sourced from WellCare Broker Bulletin from 2/1/22: 

 

We want to inform you that 1099 Year End Tax Statements were mailed to the shipping address on file as of January 31, 2022. To receive a 1099 Statement for tax year 2021, the broker or agency must have received $600 or more from Centene (Comprehensive Health Management).

If you have not received a 1099 Statement by February 14, 2022 or have questions about the statement you received, please submit a support ticket in Agent Connect, which can be accessed through the Single Sign-On Portal.

Please refer to page 38 of the 2021 Agent Connect User Guide for instructions on creating a support ticket.

 

If you have any questions, please consulate your CSM representative here – [email protected]

WellCare: OEP – Top 10 Leading Counties & Plans

Sourced from WellCare Broker Communication from 1/20/22:

Open Enrollment Period: Top 10 Leading Counties & Plans

Our top 3 plans dominating in our top counties are:
• Wellcare No Premium (HMO)
• Wellcare Dual Access (HMO D-SNP)
• Wellcare Giveback (HMO)

Current Elective SEP Codes:
• SEP LIS
• SEP Medicaid

 

 

If you have any questions regarding WellCare plans and benefits please contact your Cornerstone Senior Marketing representative for more information.