WellCare OH Medicare Broker Sales Team Info & Important Ohio Plan Info

WellCare Broker Announcement from 10/19/21:


Welcome to the first of our Wellcare “Help For You” series. These emails are designed to hub all updates and resources in one place to help you access any product, administrative updates along with resources you may need during the 2022 AEP selling season. If you read nothing else during this time, read these emails.

Meet your Ohio Wellcare broker sales team for AEP!

Ohio Medicare Broker Sales Team:

Kimberly Scott
Director, Sales

Nick Poirier
OH South Sales Executive

Kim Cordell-Fife
OH North Sales Executive

Per our previous communication, we are aware that sales materials have been delayed for some agents. We apologize for the inconvenience. We have arranged for several pick up locations and are able to ship you certain supplies upon request. We thank you for your patience during this busy time.

Provider Look up
Please see the buttons below for the provider look up tool website according to plan. Below you will find hospital, physicians, dental and vision providers for your selected plans.

Select the plan button below for more information

H0908 and H0724 (Allwell Legacy)
H5475 (Wellcare Legacy)


2022 Plan Name Changes

As a reminder, all legacy Allwell plans will be rebranded to Wellcare for 2022. Please refer to the table below as resource when referring to the mapping of 2021 and 2022 plans.


Don’t Forget:

• · Complete member HRA/VBE at time of enrollment for maximum bonus earnings
• · Verify DSNP Medicaid before enrollment
• · Update your email and contact information in Agent Connect

Wellcare Important Numbers:
Enrollment Verification and RFI (Request For Information): 877-677-5609

WellCare Agent Support: 866-822-1339

Pharmacy Help Desk: 866-592-5825

Ascend Technical Help Desk: 866-338-7772 or help@ascendproject.com

AVL/SOA – Scope of Appt. Line: 877-780-3894

Agent Hotline: 866-439-1189 ( RX and Provider look up)

Medicaid Verifications Line (SPOP): 866-211-0544


2022 AEP Readiness Resources
Medicare Health Plan Reference
2022 LIS Grid Levels Ohio
PDP Consolidation Highlight


Ohio At A Glance:



Critical WellCare PDP Update- RESOLVED AS OF 10/25/2021

Updated plan information from WellCare has been uploaded and accurate data is reflected in the plan quoting effective October 25, 2021.  

Please reach out to your Cornerstone Senior Marketing Rep if you have any questions. 


WellCare Quoting and Enrollment Rate Info Discrepancies

We have been informed that updated plan information from WellCare has NOT been provided to vendor partners and is causing issues with agents quoting and enrolling for these plans so far, this AEP.

The WellCare information discrepancies are reportedly found on all platforms, including:

• WellCare website
• Medicare.gov
• MedicareAPP (MedicareCENTER)
• MedicareLINK (MedicareCENTER)

Also, we have learned that accurate data should be loaded by October 25th, or sooner, if possible.

We apologize for the inconvenience this may cause at the onset of AEP and know that the our teams are working diligently with WellCare to resolve and upload updated plan information to ALL platforms including MedicareCENTER as quickly as possible.

We will confirm to you as soon as we know the issue has been corrected and accurate WellCare information is available.

Helpful Hint For Your Prescription Drug Plan Clients:
With these plan discrepancies, it may be wise to re-evaluate any of your PDP client’s prescription calculations, who have enrolled or are planning on enrolling in a WellCare 2022 plan, to make sure they are on the best fitting stand-alone PDP plan.

Please reach out to your Cornerstone Senior Marketing Rep is you have any questions.

614-763-2255 or email:


WellCare Helpful Tip: Locating Legacy Centene or WellCare Plan Info

From WellCare Broker Bulletin on 10/13/21: 

As you are aware, in 2022 our entire family of Medicare products will now be offered under one national Wellcare brand. Although all Medicare products will be presented under the Wellcare brand, work continues to combine all systems and processes into one combined platform.


Health Plan Websites

There are instances where you may need to access health plan information for prior legacy Centene or WellCare offered Medicare products. These plans include Allwell, Fidelis Care, Health Net, ‘Ohana, Trillium Advantage and Ascension Complete.

Health plan information can be obtained by visiting the specific health plan website, which will also provide access to additional information, such as Find a Provider, Formulary, and more.

Be sure to look out for interactive banners on each plan website, which will quickly route you between legacy brands.


The Ascend Advantage

As a reminder, the easiest and fastest way to ensure that you are seeing ALL Medicare plans available in your area and you are credited for each sale is to use the Ascend Enrollment Platform.


If you have any questions or concerns on the legacy plans contact your CSM Service Rep.

WellCare/Centene MA Commission Updates for 2022

Broker Announcement from 9/20/21:

Important 2022 Commission Information

Great news! As you prepare for the 2022 Annual Enrollment Period (AEP), we want to bring to your attention some important commission information.

Broker Commission Rates

We are excited to announce that new and existing MAPD plans will continue to pay the maximum fair market value commission rates for PY 2022 enrollments, for all health plans: Wellcare, Allwell, Fidelis Care, Health Net, and Ascension Complete.



If you have any follow up questions or concerns, please reach out to our CSM rep.


WellCare 2022 Material Ordering – Now Available


Beginning August 30th, all 2022 sales materials will be available for order through the CustomPoint materials portal for all health plans and markets.


  • You must be certified to market and sell 2022 Wellcare products to submit an order.
  • You will only be able to view and order 2022 sales materials for plans you are certified to market and sell.
  • Access to CustomPoint, through Single Sign-On, is granted 72 hours after completing certification training requirements.


If you have any questions, please contact your CSM service rep.

WellCare/Centene: 2021 Commission Payment Schedule Update

WellCare Broker Bulletin from 8/24:

Commission Payment Schedule Update

Great news! In our continuous efforts to provide best-in-class service to our partners, we are happy to inform you that effective immediately Centene is moving to a weekly commission payment schedule.

Commission Payment Details:

  • Payments will move from bi-weekly to weekly payouts.
  • All Medicare health plan commission payouts will follow a standardized weekly schedule.
  • Approved Advanced (Initial/New to MA) and HRA/VBE payments will be processed weekly.
  • Click here for the complete 2021 Commission Payment Schedule.




If you have any questions about the information within this communication or would like further assistance, contact your CSM rep.

WellCare/Centene: Allwell Member Rewards Program Has Changed – Healthy Rewards

Broker Bulletin from 8/6/2021:

As Centene continues to integrate health plans, further alignment of programs may be necessary. Beginning July 1, 2021, the Healthy Rewards program replaced the My Health Pays® rewards program previously available to Allwell Medicare Advantage members across all states. Members impacted by the program transition were mailed a communication in May 2021. Click here to view a copy of the member mailer.

What you should know

Your assistance is key to ensuring members have a smooth transition to the Healthy Rewards program. Please take note of the following when speaking with your members:

  • Only Allwell Medicare Advantage plans and members are impacted. There are no changes to the My Health Pays® program for Medicaid and Marketplace.
  • Rewards earned for activities completed through June 30, 2021 on the My Health Pays® Prepaid Visa® Card must be redeemed by September 30, 2021. Please Note: Earned rewards may continue to be added on the member’s My Health Pays® Prepaid Visa® Card through August 16, 2021.
  • The My Health Pays® Prepaid Visa® Card will be closed on October 1, 2021, and any remaining funds will be forfeited.
  • Emphasize the September 30, 2021 deadline for redeeming rewards on the My Health Pays® Prepaid Visa® Card.
  • Click here and select the applicable state to learn more details about the Healthy Rewards program on the Health Plan website.


If you have any questions, please contact your CSM Service rep here 

WellCare 2022 Annual Cert Training Now Available Information

Wellcare Broker Bulletin from 7/7/21:

Now Available: 2022 Wellcare Annual Certification Training


We are excited to announce 2022 Wellcare Annual Certification Training is now available!

2022 Annual Certification Training Details:

  • One Combined ACT: Successful completion of ACT certifies you to market and sell all 2021 and 2022 Wellcare Medicare product offerings, for Allwell, Fidelis Care, Health Net, WellCare and Ascension Complete Health Plans.
  • Open-Book Exam: The entire training course is available for download in PDF format located in the course Resources. The document can be searched by using the ctrl-f search function.
  • Unlimited Attempts: You can take the mastery exam as many times as you would like. Remember, there is a 24 hour lockout between attempts to allow you time to study and revisit any of the training material.
  • AHIP Integration: The Centene Learning Center provides real-time AHIP to ACT training availability. Complete AHIP through our training site to access discounted pricing ($125 vs $175)


Accessing 2022 ACT:

You must reset your password for the Centene Learning Center before proceeding to AHIP and ACT (if you have not accessed the site after 5/10/2021).

Click here to access the Centene Learning Center

  • Returning Users: Enter your Username and Password and click Login.
  • First Time Visitors: Click on to the Create a New Account link under the First Time Visitor? section and complete registration.
  1. Complete 2022 AHIP Medicare Training
  2. Complete 2022 Wellcare ACT Journey to a Successful Season
  3. Complete 2022 Wellcare ACT Know Your Product
  4. Complete 2022 Wellcare ACT Mastery Exam


Training Resources:

  • Click here for the Centene Learning Center User Guide
  • Click here for Centene Learning Center password reset instructions
  • Click here to view the Centene Learning Center Registration Process video


Note: Once certification training requirements are completed, please allow 48 hours for our systems to update.


If you have any questions, please reach out to your Cornerstone Senior Marketing Service Rep.

Centene/WellCare: Centene’s Learning Center Password Reset- URGENT Action Required for 2022 Training!

Source: Centene/WellCare Broker Bulletin from 6/10/21:


Centene is excited to announce 2022 AHIP and 2022 Annual Certification Training (ACT) will be available in a few short weeks!

  • AHIP – Plan Year 2022 launches June 21, 2021
  • ACT – Plan Year 2022 launches July 7, 2021

To prepare for a successful training season, there are actions you are strongly encouraged to begin today!

Centene Learning Center – Password Reset

IMPORTANT – Effective 5/10/2021: The host of Centene Learning Center made changes to the website and broker account password settings. As a result, all brokers must complete a password reset before accessing Centene Learning Center accounts. If you have not done so already, please access the Centene Learning Center and complete the required steps for resetting your password.

Urgent Action Required:

Please login and reset your password for the Centene Learning Center Immediately.

For questions or support related to the Centene Learning Center, please contact Centene / WellCare Broker Support.

  • Medicare Broker Support: 866-822-1339
  • Hours: M – F, 8:00 a.m. – 8:00 p.m. ET (excluding holidays)



AHIP – Password Reset

IMPORTANT – Effective 5/10/2021: AHIP, made changes to their website and broker account password settings. As a result, all brokers must complete a password reset before accessing their AHIP accounts. If you have not done so already, please access AHIP and complete the required steps for resetting your password.

Urgent Action Required:

Please login and reset your password for AHIP Immediately.

NOTE: For questions or support related to the AHIP password reset, please contact AHIP directly. Centene / WellCare broker support is unable to assist with AHIP site related password inquiries.

  • AHIP Technical Support: 866-234-6909

AHIP Email Support: Support@AHIPInsuranceEducation.org


2022 AHIP and 2022 Annual Certification Training will begin soon and should be completed as soon as possible but no later than September 30, 2021.


If you have any follow up questions or concerns on Centene’s 2022 Training, please contact your CSM Service Rep

WellCare: Low Income Subsidy Plans Available – Read More

Low Income Subsidy Plans Available to Help with Overall Health

WellCare communication from 3/15/21:

We wanted to remind you about the Low Income Subsidy (LIS) plans for beneficiaries with limited resources who DO qualify for the “Extra Help” subsidy, but DON’T qualify for a zero-dollar, dual special needs plan.

It’s important to remember that members receiving “Extra Help” (which helps with the Part D monthly premium, annual deductible, coinsurance and copayments) can choose any Centene plan with Part D, while the LIS plans work with the government’s Low Income Subsidy program. The low income programs help with prescription needs, so our LIS plans include other benefits to address our members’ overall health, like:

  • Dental
  • Hearing
  • Vision
  • Fitness
  • And more

LIS Plans are available in the following Medicare markets:

Alabama, Arizona, Arkansas, California, Connecticut, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Texas.

If members are not already enrolled, they can apply for “Extra Help” in three ways:

  • Online at www.socialsecurity.gov/extrahelp
  • By calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778) to apply over the phone or to request an application
  • In person at their local Social Security office

The LIS chart, available in Agent Connect and the Ascend portal, can help you understand the amount of “Extra Help” a beneficiary receives and help determine the right plan for them.

For more information, please see the 2021 Low Income Subsidy (LIS) Plans Product Video


If you have any questions on WellCare’s LIS plans contact your Cornerstone Senior Marketing representative.