Broker Support is Here to Help YOU!
Great News! The Broker Support Call Center is now available to all brokers with all health plans (WellCare, Allwell, Health Net, Ascension Complete, Fidelis Care).
Hours: Monday – Friday 8:00 AM – 8:00PM EST
Phone Number: 866-822-1339
Broker Support can help you with inquiries related to:
- Onboarding – Contracting, training, and license updates
- Formulary, Provider, and Benefit options available to assist brokers with pre-enrollment information via Ascend
- Application & Enrollment assistance, WellCare health plan RFI assistance
- Member Status, Broker of Record (AOR/BOR) correction
- Broker Commissions – Finding statements, using the calculator, inquiries
- Broker Portal (Agent Connect and Agent360) Navigation – Assignment of Commission (AOC), hierarchy changes, demographic updates, application search tool, help creating support tickets
- Single Sign-On Portal – New broker set-up and navigation
- Sales Materials (CustomPoint)
Most calls are resolved immediately over the phone, those that require more escalation will be forwarded to the corporate team for review, resolution, and direct follow up.
IMPORTANT! The former broker services line, 844-202-6811 will no longer assist with the above matters; however, this line will still be available for Allwell, Health Net, and Ascension Complete enrollment verification and RFI assistance.