Humana – 2020 Compliance Communication: SEP Notice for Individual Affected by COVID-19

2020 Compliance Communication

SEP Notice for Individuals Affected by Covid-19

CMS has officially announced an SEP is available for individuals affected by Covid-19.  This SEP is available nationwide to residents of all states, tribes, territories, and the District of Columbia. The SEP can be used until June 30, 2020 under the following circumstances.

Who qualifies for this special enrollment period?

A SEP exists for individuals affected by a major disaster who were unable to, and did not make an election during another valid election period.  This includes both enrollment and disenrollment elections.  Individuals will be considered “affected” and eligible for this SEP if they:

  • Reside, or resided at the start of the incident period, in an area for which FEMA has declared an emergency or a major disaster and has designated affected counties as eligible to apply for individual or public level assistance; and
  • Had another valid election period at the time of the incident period; and
  • Did not make an election during that other valid election period.

In addition, the SEP is available to those individuals who don’t live in the affected areas but rely on help making healthcare decisions from friends or family members who live in the affected areas.   

 

Nationwide Covid-19 SEP – SEP Start Date March 1, 2020

SEP End Date – June 30, 2020     

What Does This Mean to Agents

If an individual wants to enroll and believes they may qualify for this SEP, agents should:

  • Confirm that they had another election period available during the time of the incident period.
  • Once eligibility has been verified, use election code SEP DST on the application.

Enrollments made pursuant to this SEP are effective the first of the month following the receipt of the enrollment request. For enrollment requests where more than one enrollment effective date is possible, agents will need to determine the applicant’s desired effective date.

The Disaster SEP should never be used as a marketing tool to promote MA or PDP sales.  Agents should not be actively marketing this SEP, but rather, should be aware that it is available in case they are approached by someone who believes they have missed an election period due to the incident.

 

CMS SEP Update

Breaking News from CMS
This afternoon CMS released a new enrollment flexibility clarifying that the FEMA SEP is relevant to COVID and invoked. They added language to clarify the SEP enrollments can be submitted through agents/brokers or any means of submitting an enrollment. You can find details here.The agency is granting equitable relief for those who missed an election period such as the General Enrollment Period to enroll in Part B. This flexibility remains in force until until June 17, 2020.

Source:  NAHU

Important Special Enrollment Period Announcement from NAHU

As of April 3,2020

Medicare Advantage SEP Delayed

CMS told NAHU that the plan to provide an official notice for MA SEP will slip into next week. Beneficiaries rely on agents and NAHU requested CMS consider agents of record in any SEP plan. We also requested extending the OEP through June. You can monitor this link for A/B enrollment updates.

Here are links for C/D to watch for SEP or other enrollment guidance:

https://www.cms.gov/Medicare/Eligibility-and-Enrollment/MedicareMangCareEligEnrol/index

https://www.cms.gov/Medicare/Eligibility-and-Enrollment/MedicarePresDrugEligEnrol/index

 

Part B enrollment and SSA

CMS is working closely with SSA to coordinate and push out information regarding Part B to ease enrollment challenges. NAHU has let CMS know that local SSA offices appear to operate differently with respect to handling enrollment cases.

 

As of now, CMS will  relax the requirement for wet signatures.  In addition, if the beneficiary is unable to obtain the completed employer form there are alternate forms of documentation that are acceptable. These are documents that they are likely to have in their possession such as tax returns, paystubs, health insurance cards. SSA is also working on creating methods to submit this information via a dedicated fax number and a few other ideas they are considering.

 

Be sure to monitor these web links to get the latest changes in Medicare enrollment. NAHU will continue to be your source for the latest information and we will continue to send out information as event warrant.

CMS OPEN PAYMENTS COVID-19 ANNOUNCMENT

Wednesday, March 25, 2020

Open Payments COVID-19 Announcement

Open Payments COVID-19 Announcement

CMS is aware that the COVID-19 pandemic may impact some reporting entities and may affect their ability to submit records to the Open Payments Program on or before March 31st 2020.

CMS does not have the authority to waive the statutorily mandated requirement that Open Payments reporting be completed by the 90th day of the calendar year (see 42 U.S.C. § 1320a–7h(a)(1)(A) and 42 U.S.C § 1320a–7h(a)(2)) or to postpone the publication deadline of June 30 (42 U.S.C § 1320a–7h(c)(1)(C)). As such, CMS is unable to extend the submission window past the March 31st deadline.

However, CMS is sensitive to the challenges caused by the pandemic and will consider the impact that these circumstances have on reporting entities’ ability to report in a timely, accurate, and complete manner.

CMS will exercise enforcement discretion with respect to submissions completed after the statutory deadline due to circumstances beyond the reporting entity’s control associated with the pandemic. In an assumptions statement, you may explain your organization’s reporting methodologies or reasons for unusual or partial submissions.

If the pandemic has impacted your reporting processes, please include the phrase “COVID-19 Impact” in your assumptions statement alongside the explanation of the circumstances and, if applicable, include reference to any related help desk ticket numbers.

Questions—Contact Live Help Desk

Need help or have more questions? Contact the Open Payments Help Desk at openpayments@cms.hhs.gov or call 1-855-326-8366 (TTY Line: 1-844-649-2766).The Help Desk is available Monday through Friday, from 8:30 a.m. to 7:30 p.m. (ET), excluding Federal holidays.

The Help Desk refers media inquiries to CMS’ Press Office for response.

CSM Service Team Introduces a VALUE-ADDED process!

NEW!  One email for all service issues!

Effective March 2, 2020, brokers can begin sending all service related questions or action items to one specific email address:  service@cornerstoneseniormarketing.com

Incoming emails are delivered to a shared folder managed by the entire Cornerstone Senior Marketing service team. The goal is to reduce delays in responses, share management of all issues, and help cover team members when they are out of the office.

Important.  Brokers retain their personal service rep, assigned based on our long-standing alpha-split system, and may continue to contact their rep by phone for situations that do not extend to service issues best communicated and managed by email.

Senior Service Team Alpha Split – BY BROKERS LAST NAME

Jim Meyer, Service Specialist (A-F) | Call: 513-629-2395 | Email:  service@cornerstoneseniormarketing.com

Lila Sohnly, Service Specialist (G-K) | Call:  614-763-2263 | Email:  service@cornerstoneseniormarketing.com

Patrick Wiley, Service Specialist (L-Q) | Call:  614-763-2264 | Email:  service@cornerstoneseniormarketing.com

Lisa VanSuch, Lead Service Specialist (R-Z) | Call:  614-763-2258 | Email:  service@cornerstoneseniormarketing.com 

2020 Medicare Amounts

2020 Medicare parameters are now available.

2020 Medicare Amounts

UnitedHealthcare Plan Faces Medicare Sanction

UPDATE FROM UHC REGARDING THE SANCTIONS IN OHIO:

In Ohio, this effects only Dual Plan H5322-028 (Light Blue banded kit), which is now Closed to New Enrollment for 2020.  Members on this plan can remain for as long as they like.  Agents will continue their AOR status and be paid their renewal commissions.

The reason for this sanction is: the aggregate medical loss ratios of  the 9 states included in this plan number,  were less than the CMS required 85%.   So in essence UHC didn’t lose enough money on that plan.

To note: Ohio was not a contributor to the low losses ratio, UHC had plenty. 

UHC has replaced H5322 with H8125-002 for those 75 counties, so they can continue to serve Dual beneficiaries in the State of Ohio.

This does not affect the other Dual Plan H5253-059 (Purple banded kit) which serves Metropolitan 13 counties in Ohio.

All UHC Ohio Plans starting with: H5253 are all 4.5 stars plans and not effected!

 

By

UnitedHealthcare is facing enrollment restrictions next year in one of its Medicare Advantage health plan contracts, regulators say, because the insurer hasn’t been spending a large enough share of revenue on the health care needs of enrollees.

The sanction from the Centers for Medicare and Medicaid Services (CMS) applies to just one of United’s many contracts with the federal government to sell Medicare Advantage health plans and doesn’t apply to coverage sold in Minnesota.

Minnetonka-based UnitedHealthcare, the nation’s largest health insurer, says it fell out of compliance due to federal legislation that reduced the insurer’s tax liability last year. The sanction applies to a health plan contract for coverage sold in nine states to less than 1% of the company’s roughly 6 million Medicare Advantage members. The states include Florida, Georgia, Kansas, New Hampshire, New Jersey, Ohio, Oklahoma, Texas and Virginia.

“CMS imposed enrollment sanctions on a subsidiary of UnitedHealthcare … because the organization did not meet a Medical Loss Ratio (MLR) of at least 85% for a third consecutive year,” CMS said in a response to Star Tribune questions.

“This enrollment suspension will be in effect for contract year 2020,” the federal agency said. The federal MLR rule “requires that a percentage of revenue should be used for patient care, rather than for other items [such] as administrative costs or profit.”

UnitedHealthcare is one of the nation’s largest sellers of Medicare Advantage plans, a newer form of Medicare coverage in which enrollees opt to receive federal health insurance benefits through a private managed care company. In 2019, roughly one-third of Medicare beneficiaries are opting for Medicare Advantage coverage, according to the Kaiser Family Foundation, as opposed to receiving benefits through the original Medicare program.

The federal government monitors the share of revenue that Medicare Advantage plans spend on patient care needs, vs. the amount spent on administration and kept as profit. This measure is called the “medical loss ratio,” and it’s a standard way for regulators and consumers to assess the profitability of health plans.

When a Medicare Advantage plan’s MLR drops below 85% for three consecutive years, the government can suspend new enrollment in the plan while letting current enrollees maintain the coverage. In a Sept. 11 letter to UnitedHealthcare, CMS said the medical loss ratio (MLR) was 71.3% in 2016, 83.9% in 2017 and 84.1% in 2018 for health plans within the contract that’s being sanctioned.

In a response to Star Tribune questions, UnitedHealthcare said the MLR last year fell below the mark — despite added benefits — because the company saw a financial benefit from the federal Tax Cut and Jobs Act, which became law in late 2017. The company says it subsequently factored the change into its calculations and anticipates achieving an MLR above 85% in 2019.

“While we won’t be enrolling new members in [this contract] for 2020, existing members will continue to receive the same level of care and support, including an increase in their coverage and benefits,” the insurer said in a statement. “UnitedHealthcare also has additional Medicare Advantage plans available in many of these markets.”

“We anticipate that we will achieve the MLR threshold in 2019 for [this contract], which will allow us to resume enrollment in these plans in 2021,” UnitedHealthcare said.

The health plan contract that’s being sanctioned primarily provides coverage for people who quality for benefits from both Medicare and the state-federal Medicaid program. UnitedHealthcare officials have said these products for “dually eligible” enrollees are an important growth area for the company.

If the MLR for a Medicare Advantage plan falls below the 85% mark for five years, the government can terminate its contract with the health plan. CMS says the regulatory action against UnitedHealthcare is the first time the agency has suspended enrollment in a Medicare Advantage plan due to noncompliance with the MLR rule.

CMS Released 2020 MA/PDP Commission Rates

The Centers for Medicare & Medicaid Services (CMS) has released the broker commission rates, training, and testing requirements for the 2020 plan year.

Medicare Advantage commissions will increase 6% in 2020! 

2019 is currently at $482

In 2020 it will be $510

Please see chart below for reference

 

You can download the original CMS document with this information here.

 

If you have any questions please reach out to your Cornerstone Senior Marketing representative. 

Why is CMS Rejecting MA Applications?

To Our Valued Brokers,

We have been informed that CMS is rejecting a high number of Medicare Advantage applications this year due to the HICN# or the new MBI# NOT being included on the application.

To list only the social security number on any Medicare Advantage application is guaranteeing a rejected application from CMS.

If you are switching an existing Medicare client, the application will need to have either the HICN# or the new MBI#.

If your client is new to Medicare, the application will have to have the new MBI# listed.

Please take the time to check the various carrier enrollment portals to make sure the applications you are submitting are being accepted and processed by the carriers.

If you have any questions or concerns, please contact your Cornerstone Senior Marketing representative.

CMS’s New Registration Tracker is Now Available

Last month, the Centers for Medicare & Medicaid Services (CMS) launched a new tool that enables you to look up your Marketplace registration status using your National Producer Number (NPN) and ZIP Code.

The tool shows you a summary of your Marketplace registration status.

In addition, the tool displays details of the Marketplace training and registration steps you have completed.

It also shows the status of CMS’ validation of the NPN you provided in your Marketplace Learning Management System (MLMS) profile.