Attention Northern Ohio Agents!

Introducing our new Devoted Health Star Sellers Program (SSP).This program is designed to celebrate your wins – big and small and helps us reward you for all your hard work.

• There are four tiers in the program: Bronze, Silver, Gold and Platinum. The tier in which you qualify for is based on the total number of CMS approved application accrued each plan year
• As you submit more applications, you will qualify for higher tier levels which means more training, programs and Broker Bucks towards sales and marketing materials to help you sell
• Total app count is based on effective dates from 1/1 through 12/1 of each year. Program resets every plan year. This means eligible applications written for 1/1/21 are counted for this year’s program!
• This Star Sellers Program replaces prior broker loyalty programs offered by Devoted Health and is subjected to change at any time with or without notice.

 

READ FULL PROGRAM DETAILS

 

Request contracting today and add Devoted Health to your carrier portfolio!

Call me: Colleen Baird | 567-205-2551 – NORTHWEST OH
Email: colleen.baird@cornerstoneseniormarketing.com

Call me: Jaime Lebrón | 216-503-4509 – NORTHEAST OH
Email: jaime.lebrón@cornerstoneseniormarketing.com

 

Devoted communications from 1.25.21:

new features and updates on our Agent Portal that will help you sell with us:

• Access your commissions statements
• View your book of business in one list
• Requirements for unrecorded phone applications – call our Agent Support (1-877-764-9446) for verbal attestation before 3PM on last day of month

NEW FEATURE – Access Your Commissions Statements on 1/29

Starting on Friday, 1/29 you’ll be able to access your commissions statements in Agent Portal.  How?  Log in here, click “Commissions” on the left hand panel, and view/download your statements.  It’s easy!

For those of you who have Evolve accounts:  the commissions statements in Agent Portal and Evolve will be the same – it’s just one less portal that you have to log into. Historical statements are not available yet, however, you can still access those in Evolve.

For agents who are new to Devoted this year:  you should also receive a payment email this week which summarizes your monthly payment information.  Note that the email is simply a summary, please do not be alarmed by the lack of detail in it.  The email is not the same as your statement, which does provide greater detail on your enrollments.

For indirect payee:  you will not see any statements – please contact your agency for payment information.

 

UPDATED FEATURE – Clients View

You spoke, we listened! Now you can see all your applications and statuses, contacts, and member IDs in one list in Agent Portal.  To learn more about application status definition, hover your mouse over the status. If you’re using a tablet, click the status to view the definition. 

IMPORTANT! UPDATED PROCESS – Remote Sales 

If you are submitting an application using Phone, Unrecorded Line because a face-to-face appointment was not possible for the beneficiary, please read the reminders and updates below: 

Phone, Unrecorded Line applications will not be submitted to CMS without verbal confirmation from the beneficiary on a recorded line. Deadline for Phone, Unrecorded apps is by 3PM EST on the last business day of the month. If you submit after the deadline, you’ll need to submit a new application for the following effective month. If the enrollee would like to complete the verbal attestation after submitting the application, a 3-way call can be initiated with  Agent Support at 1-877-764-9446, during business hours.

Have you logged onto our Agent Portal?  

Make sure you log-in before commissions are released on 1/29! It’s a one-stop-shop to Devoted Health resources and an easy way to submit an electronic application (instructional video here).  Or give us a call and we’ll walk you through it. 

 

Quick Resources 

• Scope of appointment (English/Spanish)- online version that will email you a copy (instructional video here)
• Play the full Devoted Sales Presentation Video OR use our handy Flipbook

• Sales Video (English) — can be downloaded in our marketing portal
• Sales Video (Spanish) — can be downloaded in our marketing portal
• Sales Flipbook

• • Arizona

• • Florida

• • Ohio

• • Texas

• Our Website

• Provider Search 

• Drug Search

• Plan Documents (SOBs, EOCs, Extra Help Copay Charts, etc.)

Our Marketing Portal where you can order more sales materials

 

 

AEP Final Push Can Earn a Jump on 2021!

Cornerstone Senior Marketing is excited to offer agents a free 1,000 piece mailer when they submit 5 (or more) Devoted apps this AEP. The free mailer can be used in Q1 2021 to get your new year off right!

Bonus! If you submit 7 or more apps, Devoted will also kick in additional Devoted Bucks to use online at Devoted.com.

Already submitted your 5 apps? Congratulations – you’re automatically entitled to the 1,000 piece mailer in Q1, 2021.

Devoted Health has a robust network and provide excellent customer service. They also use state-of-the-art technology and can offer some brokers the opportunity to participate in their marketing campaigns!

Request more information today about this incredible End of AEP bonus or to finalize adding Devoted Health to your carrier portfolio.

Contact your Cornerstone Senior Marketing Rep!

Jaime Lebrón | 216-503-4509, NE OHIO
Email: jaime.lebrón@cornerstoneseniormarketing.com

Colleen Baird | 567-205-2551, NW OHIO
Email: colleen.baird@cornerstoneseniormarketing.com

Devoted communication from  11/23/20:

Now that we are more than half way through this AEP season, we want to share easy-to-use documents which highlight our 2021 Devoted Health Medicare HMO plans by market and key reminders on our 4 main online portals and how they can help you with selling our plans. 

Our easy-to-use plan summary by market: 

• Florida plan highlights 

• Texas plan highlights

• Arizona plan highlights

• Ohio plan highlights

Which online portal does what again? 

All of our broker-related information is in our Agent Portal and  Devoted broker webpage.  These resources should help you answer most of your questions, should you have additional questions, please contact Agent Support who can help with questions such as LIS levels, DSNP, etc. (our contact info below).  Additionally, the 4 main portals you will use are (login info and more details below):

1. Miramar Agent: Onboarding and certification portal
2. Agent Portal: One-stop-shop to Devoted Health resources and an easy way to submit an electronic application
3. Marketing Portal: Order marketing materials and other Devoted swag
4. Commissions Portal: Payment portal

Did you know?

Early results prove Devoted Health’s ability to deliver excellent care. For 2021, Devoted Health’s Florida Contract earned a 5 Star Part D Summary Rating. We are too new to be measured for the overall Star Rating from Medicare for 2021.  Our high-touch clinical programs ensure that members get the medications and care they need.

* Visit https://www.medicare.gov for more information on Star Ratings. Star Ratings are based on 5 Stars. Star Ratings are assessed each year and may change from one year to the next.

Need more Marketing Materials? Order here!

If you haven’t already, go ahead and reorder more Enrollment Kits which will include an individual Summary of Benefits book for all plans available in each market, in addition to all pertinent forms and literature required for enrollment.   SOAs are not included in the kit so be sure to order that separately or use the online version (English/Spanish).  Not sure how to order? Use our 2021 Marketing Materials Ordering Guide for steps on how to complete your order.

 

Paper Applications – sign and date

 

Faxing Submission Requirements

• Fax cover page (or document with same fields)
  • FL: DH-Fax-Form_FL.pdf
  • TX, OH, AZ: DH-Fax-Form_TX-OH-AZ.pdf
• Enrollment form (included in sales kit)
• Enrollment receipt (included in sales kit)
• Scope of Appointments (SOA):  this form is double-sided this year, please be sure to fax both sides

Mailing Submission Requirements

• Enrollment form
• Enrollment receipt

 

Don’t forget to write your NPN on all enrollment form pages prior to faxing to ensure we can reach out to you if all faxed pages don’t come through properly. The Enrollment Receipt must be submitted  with all paper enrollment forms (carbon copy should stay with the beneficiary).

 

Extended Agent Support hours 

In addition to our regular hours: Monday-Friday 9AM – 8PM EST, we’re excited to add Extended Weekend Agent Support Hours during AEP:

• • Saturdays 11/7 -12/5 (9AM-7PM EST)
  • Sunday : 12/6 only  (11AM-9PM EST)

 

 

Quick Resources 

• Scope of appointment (English/Spanish)- online version that will email you a copy (instructional video here)
• Play the full Devoted Sales Presentation Video OR use our handy Flipbook

• • Sales Video (English) — can be downloaded in our marketing portal
  • Sales Video (Spanish) — can be downloaded in our marketing portal
  • Sales Flipbook

• Arizona

• Florida

• Ohio

• Texas

• Our Website

• Provider Search 

• Drug Search

• Plan Documents (SOBs, EOCs, Extra Help Copay Charts, etc.)

• Our Marketing Portal where you can order more sales materials

 

As always, we’re here to support you every step of the way. Don’t hesitate to contact Agent Support if you have questions or need assistance. We wish you a safe and successful  AEP selling season!

Devoted Health Message from 10/15/20:   AEP 2021 is finally here!  Whether you have partnered with us in years prior or not, we are thrilled to have you as part of the Devoted Health Team! There is so much to be excited about, even with a pandemic going on. Your safety is always top of mind for us, so don’t forget to take the proper precautions when selling in the field. We are here to support you every step of the way, here is some key info about how we built our 2021 Devoted Health Medicare HMO plans, updates on our new processes, and quick access to our resources.   2021 Plan Highlights By now you should have heard about our 2021 benefits. If you haven’t, here are some quick highlights you should keep top of mind while meeting with your clients.   Devoted Health is committed to building the right plan for “Mom”.  That’s why we have built sustainable plans for the long term:   Competitive benefits that we can maintain year-to-year without member disruption Intention is to offer competitive benefits that will help us sell and retain members while not going overly aggressive and needing to make drastic changes in the future HMO network built to last Partnering with a high-performing PCP network A large specialist network built through collaboration with PCPs to ensure the ones the PCPs prefer are included and that they have proven high-quality outcomes.   Better member experience – it’s in the details   Not only do we offer extremely competitive benefits across the board, we’ve also built our benefits to avoid common member pain points*:   Coverage for extras such as compression stockings, mastectomy sleeves, wigs, bathroom safety equipment, and Personal Emergency Response System (PERS) Earn Devoted Dollars for preventive screenings and annual PCP visits All colonoscopies are $0, both preventive and diagnostic, at any network location – this includes polyp removal in conjunction with a colonoscopy Grocery Delivery Service: Up to $20 per month ($240 per year) for chronically ill members (excludes cost of food) Part B drug cost share (when applicable): Cost share only applies to portion of the drug administered – if drug remainder is discarded, the discarded cost  is covered 100% by Devoted Health And many more! Be sure to check out all our benefits at www.devoted.com *Not all Devoted Health plans offer these benefits   Important processes to know   Agent Portal  Have you logged onto our Agent Portal?  It’s a one-stop-shop to Devoted Health resources and an easy way to submit an electronic application (instructional video here).  Here is the Quick Start Guide or give us a call and we’ll walk you through it.   Paper Applications For submission of paper enrollments  we now require the following pertinent enrollment pieces to be completed thoroughly and  included when sending to us:   Faxing Submission Requirements Fax cover page (or document with same fields) FL: DH-Fax-Form_FL.pdf TX, OH, AZ: DH-Fax-Form_TX-OH-AZ.pdf Enrollment form (included in sales kit) Enrollment receipt (included in sales kit) Scope of Appointments (SOA):  this form is double-sided this year, please be sure to fax both sides   Mailing Submission Requirements Enrollment form Enrollment receipt   Don’t forget to write your NPN on all enrollment form  pages prior to faxing to ensure we can reach out to you if all faxed pages don’t come through properly. The Enrollment Receipt must be submitted  with all paper enrollment forms (carbon copy should stay with the beneficiary).   Quick Resources  Scope of appointment (English/Spanish)- online version that will email you a copy (instructional video here) Play the full Devoted Sales Presentation Video OR use our handy Flipbook Sales Video (English) — can be downloaded in our marketing portal Sales Video (Spanish) — can be downloaded in our marketing portal Sales Flipbook Arizona Florida Ohio Texas Our Website Provider Search  Drug Search Plan Documents (SOBs, EOCs, Extra Help Copay Charts, etc.) Our Marketing Portal where you can order more sales materials As always, we are here to support you every step of the way. Don’t hesitate to contact Agent Support if you have questions or need assistance. We wish you a safe and successful  AEP selling season!