Cigna Extends Deadline for Certification Reimbursement

Cigna MA Broker Announcement form 9/1/21:


Complete by Sept. 15 and meet sales goals for reimbursement

In July when we opened our certification for 2022 sales, we told you we’d reimburse your certification costs if you completed the certification by September 1 and met a couple of other prerequisites, like closing five sales by December 31 and remaining in good standing. Today, we are extending that deadline for certification with reimbursement until September 15!

If you need a reminder, you can review the email we sent our broker partners in early July that mentions this and directs to our Certification Roadmap to better explain. We’re just so excited about the Medicare Advantage plans we have for 2022 we want every broker partner to have the opportunity to offer them to their customers. Reset your clocks: you’ve got two more weeks to complete certification with Cigna!


If you have any follow up questions, or concerns please reach out to your Cornerstone Senior Marketing Service Rep.

Cigna Marketing Materials Now Available Via CustomPoint


New collaterals available in CustomPoint

Marketing materials for AEP 2022 are now available in CustomPoint! Choose from sales kits, comparison brochures, and brochure holders to boost your sales during AEP this year.

A couple of things to keep in mind:

• Materials are available to order now
• Orders start shipping on or after August 31 and are shipped on first in, first out basis
• Please do not duplicate orders that have a “back order” status
• You’ll receive status updates from CustomPoint via email; you can also log in to CustomPoint to track your shipment

Ordering marketing materials through CustomPoint is easy

• Licensed and appointed agents log into CustomPoint
• Hover over Catalogs; scroll down to Sales Materials (Kits, etc.), and click on 2022
• Select the material and the quantity needed, then add the item to your cart; repeat until the order is complete
• Go to your shopping cart and select check out
• Under Delivery Options, enter your name and shipping address and then select your billing address
• Under Order Details, ensure that your name, phone number and email address are correct, then select your carrier/service level
• Under Order Summary, review your order and then submit

You can view a listing of materials available by state and market here. Please remember you must be logged in to Producers’ University to access this guide.

Order soon to be sure you have everything you need ahead of AEP. And check CustomPoint regularly for customized collateral for 2022.


If you have any questions, please reach out to your Cornerstone Senior Marketing Service Rep.


Another Network Expansion for Cigna MA in Ohio

Source: Cigna communication from 7/15/21


Cigna’s Medicare Advantage network is expanding in Ohio.


MetroHealth is now part of the Cigna network. This adds:

  • 1200+ new providers to the network
  • 700+ registered acute care hospital beds at a Level 1 trauma center
  • More than 30 locations for outpatient therapy and diagnostics, ambulatory surgery center, walk-in clinics, specialty clinics and skilled nursing
  • Physician specialties including Internal Medicine, General Surgery, Neurology, Family Medicine, Rheumatology, Vascular Surgery, Cardiology, ENT and more


Questions about Cigna’s MA network or  Medicare Advantage plans? Reach out to your Cornerstone Senior Marketing rep for more information.

MDLIVE Joins the Cigna Team

Cigna announcement from 6/3/21:

While telemedicine visits have been an option for patients for several years, 2020 saw virtual appointments increase by more than 50 percent. While COVID-19 is a big cause of such a dramatic increase, it’s safe to say virtual care is a comfortable and convenient option that is preferable for many patients even as we move out of the pandemic.

As Cigna works to make health care simple, affordable and predictable, aligning with a virtual care company is a logical step.

We’re excited that MDLIVE is becoming part of our team here at Cigna. With this acquisition we are combining our shared vision and passion for changing health care for the better.

MDLIVE is a great choice for your customers to receive 24/7 access to care for more than 80 minor medical conditions from the comfort of their own homes. Plus, the costs for your customers associated with using telemedicine versus an urgent care clinic for these minor issues make virtual visits an even better option!

We are very excited to welcome MDLIVE to our team here at Cigna. Stay tuned for more information as we integrate the MDLIVE team into our Cigna family and look to add more virtual services soon.


If you have any questions about the acquisition, please contact your CSM representative.