MedicareCENTER’s MedicareAPP Update: Non-Commissionable Plans


MedicareAPP now has the ability to view and QUOTE ONLY non-commissionable plans for 2021 including the Anthem Enhanced PDP and the Humana Basic PDP plans.

Important: To be able to view all non-commissionable plans through MedicareAPP for 2021, go to the Plans page in MedicareAPP and click the ‘Add non-licensed plans’ link to show all plans. See image below for reference.


Please remember that these plans are only available to quote. Agents do not have the ability to enroll clients in them for 2021 through MedicareAPP.


If you have any questions, please reach out to your CSM representative. 

IMPORTANT UPDATE: MedicareAPP Scope of Appointment

New in 2021: MedicareAPP can be used to capture electronic Scope of Appointments (SOA’s) for 2021.  This year you brokers have the option to either Text or Email the SOA to their clients.

Important: After an SOA is submitted by the beneficiary the broker must acknowledge the SOA disclosure statement and electronically sign the form in order for the SOA to be deemed successfully completed in the system.


MedicareCENTER 2021 is now available- what you need to know

Now available!

MedicareCENTER is a powerful sales and marketing system that’s also simple and easy to use. And it’s full of great features designed to help Agents like you produce more, including:

  • A robust CRM for managing and tracking clients
  • The ability to compliantly send scope of appointments by text
  • Access to MedicareAPP and MedicareLINK enrollment and quoting tools
  • An all-in-one universal login from any device, anytime

Important:  MedicareAPP and MedicareLINK


Effective October 1, 2020:  Agents are able to view plans and rates from available carriers for which the agent is ‘Ready-to-Sell’

 Effective October 15, 2020:  Agents are able to view plans and rates from all available carriers.

 Reminder:  Update your bookmarks and favorites on your web browsers to the new 2021 MedicareCENTER site AND get your new unique Personal Shopping Link under the ‘Account Overview’ inside MedicareAPP to add to your website or any digital media. 


*Note:  The 2020 MedicareCenter platform and your unique personal shopping link should be used for all 10/1, 11/1, and 12/1 effective dates.


MedicareCENTER 2020 Link

MedicareCENTER 2021 Link


Join a MedicareCENTER training demo to see the improved features and technology!

Guidance: MedicareCENTER Transition to 2021 Platform – October 1, 2020


Transitions to the 2021 Platform on OCTOBER 1, 2020  


Agents already active in MedicareCENTER can continue using their current site access, login, and unique Personal Shopping link for business with October 1, November 1, and December 1, effective dates.

Agents new to MedicareCENTER can click the button below: LINK MedicareCENTER 2020, and follow the log-in prompts to access the platform.  Optional: Retrieve a unique Personal Shopping link under the Account option.



New and active agents can access the MedicareCENTER 2021 site on October 1, to review plans with a January 1, 2021 effective date –selling begins October 15, 2020.

Save the date!

1. On or after October 1, 2021, go to the new MedicareCENTER login page at, or use the 2021 button, below.

3. Login to MedicareCENTER using your current Username and Password

3. To retrieve your 2021 unique Personal Shopping link, select ‘Account’, located in the top row of the site navigation, and click ‘Personal Shopping Link’.

Important:  Agents using MedicareCENTER should update or add any FAVORITED, BOOKMARKED, OR SAVED LINKS in your browsers to the with the new 2021 MedicareCENTER site ( PLUS, if applicable, update your MedicareCENTER Personal Shopping link on your WEBSITE, SOCIAL MEDIA SITES, EMAILS, AND OTHER DIGITAL COMMUNICATIONS with your new, unique, 2021 Personal Shopping link

More Medicare Center Webinars!

Sign up for one of our webinars below:

Thursday March 26th at 2:00 PM EST

Tuesday March 31 at 2:00 PM EST

Thursday April 2 at 2:00 PM EST

Tuesday April 7 at 11:00 AM EST

Register HERE*

*click the drop down box for the demo date of your choice

Medicare Center – Agents can sell REMOTELY

Cornerstone Senior Marketing Supports Business Continuity with Telework Technology supports your business continuity efforts by helping you retain your members and protect your business when working from home.

We are approaching our new normal smartly and with tremendous regard for the safety of our customers, employees and communities.  Please rest assured MedicareCenter is the right technology for quoting Medicare plans and managing your own business remotely, as you provide a comfortable haven for seniors to confidently shop and securely enroll in their best fit plans online.

Make MedicareCenter an integral part of your Business Continuity Plans. Click here to reveal all the benefits of MedicareCenter.

Medicare Center EFT Option Update


We have been advised that both Anthem and WellCare have removed the EFT option from their enrollment forms on MedicareCenter. Both carriers are working to change and enable this functionality. For the time being, consumers can sign up for the coupon book and when they receive the materials members will have the option to sign up for EFT at that point.

If you have any questions or concerns reach out to your CSM rep.

Medicare Center MBI Number Update

Summary of Regulatory Changes
As part of the Social Security Removal Initiative, Medicare cards with MBI numbers began to be issued to Medicare recipients in April 2018. Medicare Center has supported both HICN and MBI number input on the Medicare enrollment forms during the transition period. Starting on January 1, 2020, the transition period is over and only MBI numbers should be used on enrollment applications.

Read:  Summary of Changes to Your Enrollment Forms

REMINDER: Use The 2020 Link for Medicare Center & Update Your Marketing Shopping Link!


We have numerous agents still using the 2019 link for Medicare Center to try and enroll and create new client profiles for any 2020 AEP business.

 Please make sure to clear your bookmarks and access Medicare Center for all 2020 plans and enrollment by simply visiting and login as normal.

NOTE: Agents may need to clear their cookies and cache from their web browser or risk being redirected to the 2019 site.

For Remaining 2019 Effective Dates:

MedicareCenter in its current state only shows 2020 plan information.

To view/enroll in 2019 plans, use the following link:


Please view the 2020 Product User Guide for more information on how to use the Medicare Center platform.


Medicare Center Personal URL’s (PURLS)

Plan Year 2020 Personal URL’s for Medicare Center have been updated also. You will need to update your PURL if it is located in your email signatures, websites, or social media.  Here’s how: 

  1. After logging into your Medicare Center account, click ‘My Account’
  2. Under the Marketing Shopping Link, make sure the URL says ‘2020; and  then click the copy button and obtain your new shopping link or your  Personalized URL (PURL).

Enrollment for WellCare and Allwell/Centene has been restored

The enrollment process for WellCare and Allwell/Centene was stopped briefly on MedicareCenter at the start of AEP and has now been reactivated.

Enrollment form tip for MMO cases

MMO requires an email address on the enrollment form.  If a client doesn’t have an email put in the email field.

Updates to Scope of Appointment Process:

  • A Scope of Appointment is required for all sales appointments. We recommend email as the simplest method.  If a paper SOA is completed, you must follow all Carrier and CMS Compliance Guidelines. This includes providing the SOA to the perspective destination and retaining the SOA as required by CMS.
  • Electronic scopes are stored internally, so there is no need to worry about paper scope with electronic enrollment.
  • An electronic scope will be converted into a PDF to be able to be printed for 2020. This will help with any carriers that require a scope with each application.
  • The ability to upload a paper scope into Medicare Center was also added for 2020!


For more information or questions please contact your Cornerstone Senior Marketing Sales representative