A Message from Anthem as of 3/19/20:
During these times of change, Anthem asks that you be patient with. As of yesterday (3/19/20) California has issued a statewide shelter. Our Medicare Agent Support center is based in California. This will reduce the number of agent services representatives we have available. Wait time will be longer than normal.
To help with the wait time we ask that you use the DSNP Validation tool. Also, email issues when you can. Please add member name, id, and dob with any details you can provide.
In the wake of these unprecedented times we appreciate your patience and partnership.
If you have any questions please reach out to your CSM rep