Anthem Onboarding: A Simpler Experience Starts NOW!

Anthem communication from 6/25/2021:

Anthem is improving the Broker Onboarding Experience with You in Mind!

It’s our goal to make Anthem easier to do business with. That’s why our NEW simplified broker onboarding experience and appointment process is designed to save you time!

Effective June 25, 2021, we’re adding system enhancements that will streamline and simplify the broker onboarding process:
• Our “Initiate Appointment” email to our brokers has been updated to clarify the appointment process and provide simple next steps.
• Broker appointment forms are pre-populated to save time, avoiding repeated data entry.
• Brokers will now be able to acknowledge and sign forms with a SINGLE CLICK!
• Our agency and agent dashboard appointment status has been updated to provide more descriptive status information.
• We’re expanding our bulk upload functionality for our agency partners to include up to 1,000 new agents in a single submission.
• Our broker release process has been fully automated so release requests can be submitted and processed in a few quick steps electronically.
You asked and we listened! We have streamlined the steps in the broker onboarding process to make selling easier than ever!


Need more information or have questions? Please feel free to reach out to CSM’s Contracting Department.




Important Notification: Agents with an Anthem appointment through Cornerstone Senior Marketing

It has come to our attention that all agents appointed with Anthem through Cornerstone Senior Marketing most likely received an email communication directly from Anthem.

The email would have resembled the following message:

Here’s information to help you get started.

Hi   __________,

Welcome to Anthem Blue Cross and Blue Shield. We’ve approved your application, and now you’re licensed to sell our products. We’re here to help you build your business, support your clients and stay informed. Here are important details you need to get started.

Information to get started

  • Your new agent contract for ___ is effective __________
  • Your encrypted ID is ___________. Be sure to save this number and include it on your enrollment applications.
  • If you haven’t already, log in to our Producer Toolbox at if you want to set up direct deposit to get your commission payments. You’ll also find a variety of resources to help you manage your book of business. Just use the same username and password you set up when you registered with us.

Do you need to transfer business?
We just need your request in writing. Then, we can pay you for the business you are transferring. Call our Sales Compensation team at 1-877-304-6470, and select option one for help.

Do you have questions? We can help.
Agent Services: 1-800-742-8199 or
Medicare Agent Services: 1-800-633-4368 or

This email was sent to you due to a technical issue that had occurred at Anthem.


Anthem stated the following around the issue:

This issue occurred due to an internal Anthem system migration which placed a term date on your downline agency’s appointments in error.  Due to the agency’s appointment being termed, this in turn termed all of your downline agents.” 

Once Cornerstone Senior Marketing was made aware of the situation, we quickly had Anthem correct the issue, which prompted the above email.


The good news – NO ACTION IS REQUIRED ON YOUR PART.   However, some of you may have also experienced issues using your mProducer tool.  Please note that should resolve itself within 24 hours of receiving the communication from Anthem.


Cornerstone Senior Marketing is advising our agents to please monitor their commission statements as a result of this situation and it’s resolution.  If you see any issues that need reporting, please let our team know.  We appreciate your understanding with this and apologize for any inconvenience.

Thank you for your partnership.





Tim Shook, Vice President

Cornerstone Senior Marketing

Anthem Commission Statement FAQ’s and Payment Calendar

Anthem communication from 5/11/21: 

You have already seen the exciting enhancements made to the Medicare commission statement and the move to a weekly payment frequency for commissions and adjustments that began in March 2021. In addition to the commission payment frequency change, Medicare commission statement enhancements were implemented making the statement simpler and easier to understand.

We have received questions about the frequency change, and how it affects your commission payment. To help you further understand the details, we developed a document for Frequently Asked Questions (FAQ). You can refer to the FAQ anytime you have a question about the changes. Click here to review.

We also shared the new 2021 Medicare commission payment calendar. An updated calendar is available here


If you have any follow up questions, please reach out to your Cornerstone Senior Marketing rep.

Anthem Medicare Certification Training Center Site Maintenance | 4.13.21 – 4.19.21

Anthem Broker Update:


The Anthem Medicare Certification Training Center (including AHIP) is undergoing exciting changes to accommodate the 2022 AEP selling season.  The new interactive platform will provide a streamlined, one-stop resource that makes it even easier to start, manage, and benefit from your required annual training.


In order to make this transition happen smoothly, the current site will be unavailable starting at 9 PM ET on April 13, 2021 until April 19, 2021 at 9 AM ET.  Please note that the system will be down for maintenance but that does not include the refresh to our annual training (2022 AEP).  The date for our year-over-year transition is TBD and will occur towards the end of June.  Stay tuned for additional information.


If you have any questions please contact your Cornerstone Senior Marketing Service Rep. 

Anthem MS Replacement Commission Payment Reminder

Medicare Supplement Replacement Commission Payment Reminder:

This is a reminder of the Medicare Supplement replacement commission payment policy. Replacement policies are sold to applicants purchasing an Empire Medicare Supplement policy that replaces a Medicare Supplement policy held with either Empire or another carrier.

In accordance with state regulatory requirements, the commission for Medicare Supplement replacement policies is paid at the “year two” renewal commission rate. Per state regulatory requirements and our broker agreement, we cannot pay and brokers cannot receive compensation in an amount greater than the renewal compensation on replacement policies.


  • Applies to Medicare Supplement business for the Blue states listed below along with Amerigroup states Arizona and Texas.
    • Blue: California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, and Wisconsin.
  • Does not apply to HealthyBlue, Simply, Blue Louisiana nor North Carolina or Amerigroup states of New Jersey, New Mexico, Tennessee or Washington.


Need more information or have questions? Please contact your CSM Representative.

Anthem: TX – FEMA Disaster Declaration Issued Due to Winter Storm & SEP

Anthem BCBS communication from 2/23/21:

In regards to the recent weather storm in TX, a disaster declaration was issued by the TX Governor on 2/12 in all 254 counties, and a FEMA disaster declaration was approved on 2/14. Therefore, the SEP for the Texas winter storm will be 2/12/2021 –  6/12/2021. Please see the MCMG guidance below and links to the aforementioned disaster declarations:

  1. SEP for Individuals Affected by a FEMA-Declared Weather Related Emergency or Major Disaster

42 CFR 422.62(b)(4)

(Rev. 1, Issued: July 31, 2018; Effective/Implementation: 07-30-2018)

A SEP exists for individuals affected by a weather-related emergency or major disaster who were unable to, and did not make an election during another valid election period. This includes both enrollment and disenrollment elections. Individuals will be considered “affected” and eligible for this SEP if they:

  • Reside, or resided at the start of the incident period, in an area for which FEMA has declared an emergency or a major disaster and has designated affected counties as being eligible to apply for individual or public level assistance;
  • Had another valid election period at the time of incident period; and
  • Did not make an election during that other valid election period.

In addition, the SEP is available to those individuals who don’t live in the affected areas but rely on help making healthcare decisions from friends or family members who live in the affected areas. The SEP is available from the start of the incident period and for four full calendar months thereafter.

TX Governor Disaster Declaration Statement 2/12


FEMA Disaster Declaration Statement 2/14


If you have any further questions regarding this SEP, please contact your CSM rep.

Anthem Commission Statement Update

Exciting news!

Anthem BCBS is now going to be moving from monthly to weekly commission statements. Whether you get your Commission Statement from Producer Toolbox or by mail, you’ll see a simpler, easier to understand format. Some of the highlights include easier navigation, improved member tracking and more clearly defined data.

For more information from Anthem, click here


If you have any follow up questions or concerns, reach out to CSM commissions department

Anthem’s Review on Insulin Coverage

Do you have questions about Insulin? Anthem BCBS is here to help!

Email communication from Anthem OH Medicare team from: 2/22/21


There are many questions regarding insulin coverage so we’d like to take a moment to highlight Insulin specific benefits on our MAPD Plans.  We have solutions to help your members manage their Insulin costs.  In many cases, these options can be even lower than the $35 Insulin Copay program.  Take a moment to review the tips below to help members make the most out of the opportunity to $ave!

Lispro, Humulin, Humalog and Levemir FlexTouch PEN are in our MAPD Tier 3 Category.  Using Mail Order, the member will receive a 90 Day Supply for 2 Months copay!  That equates to a total cost of $84; or, $28 per month!

Be certain, when doing a drug search in the OnLine Store ( ), search “Humalog” or “Insulin Lispro”.  Make sure to indicate Mail Order for the 90 day supply pricing. Please note: you must enter “Insulin Lispro”.  Also, make sure you are running a full comparison of all drugs the individual is taking.  There can be a significant difference in pricing.

On our MAPD plans, Lancets are covered at a $0 copay.  Lifescan One Touch and Roche Accu-Check Diabetic Test Strips and Monitors are covered at a $0 copayFreestyle Libre Glucose Monitor is also covered at a $0 copay.

Our plans also provide Unlimited Routine Foot Care with a $0 copay.  Competitor plans often limit the number of visits per year and include a copay.

In addition to our Insulin benefits, there are many other benefits to consider when comparing plans:

  • MOOP
  • PERS
  • OTC benefit that carries over quarter to quarter
  • $3000 hear aid benefit
  • Essential Extras option that improve quality of life

We hope that this brief overview has helped answer some questions you have around Insulin and Diabetic Supplies.



If you have additional questions, don’t hesitate to reach out to your CSM Representative. 

Anthem Ohio Network News: Oak Street Health

Medicare Advantage Network now includes Oak Street Health in Akron, Ohio


Anthem has expanded their network, providing more choices for your clients, by adding quality providers. Oak Street Health in Akron, OH, is now part of the Anthem Medicare Advantage (HMO/DSNP/PPO) network.

This expanded network demonstrates Anthem’s ongoing commitment to improving people’s health –and ensuring your success by giving them what they want in a health plan.


If you have any questions regarding this network expansion or if you need contracting with Anthem, please reach out to your Cornerstone Senior Marketing representative

Anthem Revisions to 2021 Medicare Supplement Commission Schedules

Revisions have been made to Anthem’s 2021 Medicare Supplement base schedules adding the language:

“Replacement policies will be paid at the renewal rate in alignment with state DOI guidelines”.

See below for specific state schedules





If yo have any questions please reach out to your Cornerstone rep.