Anthem: Here’s How to Earn FREE 2023 Certification Training

Sell & Retain 22 During AEP 2022 to Earn FREE 2023 Certification Training!

Sell and retain 22 or more NEW Medicare Advantage plans with 1/1/22 effective dates to earn FREE 2023 Certification Training from Anthem!*

Eligible NEW sales include all types of Medicare Advantage plans including D-SNP and C-SNP plans. PDP sales are not included.

Make sure rapid disenrollment doesn’t reduce your chance of earning Free Certification Training!
• Follow up with clients two weeks after their enrollment is approved.
• Make sure they have their Welcome Kit, ID card and the PCP of their choice.

*Only approved new enrollments with 1/1/22 effective dates that are still enrolled as of 2/15/22 count toward the goal to earn FREE 2023 Certification training.




Questions? Contact your CSM representative for more information.





Anthem’s Health Risk Assessment with DSNP Applications

Anthem Update from 10/5/21: If agents submit an HRA (Health Risk Assessment) with DSNP applications, your reimbursement is increasing from $50 to $100 per HRA  for effective dates 11/1/2021.

In addition to the incentive increase, agents will soon see a shorter more consolidated HRA that will be available for 11/01/2021 effective dates and the time to complete and submit the HRA has been extended to 7 calendar days from the point of sale.


It’s fast and easy to submit your new D-SNP member’s application and Health Risk Assessment through Anthem’s mProducer!


You have the option to either:

  • submit the HRA electronically via mProducer by utilizing the HRA link on the submission confirmation notification page (PREFERRED METHOD) or
  • complete a fillable PDF of the HRA and send it via a secure email to


Reimbursement payments of $100 per HRA will be processed once the new D-SNP application is approved and the new member is active and will be included in your commission statements.


If you have any questions or concerns, reach out to your CSM representative.

Anthem Ohio Medicare Important Updates – 9/28/21

ANOC Letters:

2022 Annual Notice of Changes (ANOC) Update

The 2022 Annual Notice of Changes (ANOC) have begun to mail and will continue through the last week of September so that our members receive their ANOCs timely by September 30th and in accordance with CMS regulations. Beginning 10/1, you can download the ANOC from mProducer using the Plan Documents on the Plan Details quoting page.

The 2022 ANOC mailing includes the following components:

  • Envelope messaging (address sheet showing through a clear plastic bag) which, depending on the amount of plan changes, will have several variations:
  • It’s easy to keep your current plan. No action is required — it will auto-renew in December.
  • Your plan just got better. No action is required — it will auto-renew in December.
  • Want to keep your current plan? No action is required — it will auto-renew in December.
  • See what’s new in your plan for next year.  Questions? Call us to go over what’s changed – we’re here to help.
  • Annual Notice of Changes booklet, which includes:
  • Provider Directory, EOC, and Formulary Notice; the notice provides our members with information on how to access these documents online or request by paper
  • Notice of Privacy Practices (NOPP)
  • CMS Opioid Disclaimer


Moving from PDP/MS to MAPD:

  • When PDP members enroll into another plan, their MS plan will NOT cancel automatically.
  • Please inform the member that they MUST contact MS customer service to process that cancellation/disenrollment.
  • If leaving a competitor plan, they should contact the competitors MS Customer Service to cancel that policy.


National PPO Network:

See attached for PPO Networks. As long as provider is in network, OH Members can travel to any of the attached states on their MA Plan.


Product spotlight – PERS

If you are looking for a ‘sticky’ benefit to help keep your clients with Anthem, look no further!

Our Personal Emergency Response System benefit will help you retain that member and make it near impossible for them to leave. Why you ask? Well, there are many reasons that set our unit as Best in Market. All of our plans have this at no additional cost and requires no health qualifications. All the member has to do is call member services and request it!

  • 24/7/365 assistance anywhere in the country where there is a cell signal (works off ALL cell towers, not just certain carriers like other plans)
  • Unit has a GPS locater and microphone inside. If member is lost, all they have to do is press the button to be connected to the care team. If their child or caregiver needs to find them, they can call the Care Team and have the unit pinged
  • Optional fall detection services
  • Water resistant; ok for shower or playing in sprinkler with grandkids, not ok for scuba diving
  • Unit is great, but it won’t work if member forgets to charge it. Unit has a 36 hour battery life, but we recommend charging at the same time each day (put the charging cradle on tv stand and charge it at the same time every day. Do they watch news or Jeopardy every day? If so, make that the charging time. It will take @3 hours to charge from 0-100%
  • Care Team includes licensed social workers. Member can press button to talk to someone because they are lonely, or, to ask for more information about a product they just saw advertised on tv. The Care Team is there for them around the clock


2022 Sales Kits:

They are coming in. Have you ordered yours yet? If not, head on over to and place your order today. The account is always wpss.


Virtual Seminar Schedule:

If you were unable to attend a live road show, please join us for a live webinar. You can register in our Anthem Broker Connection site here.



Anthem Ohio MA Network Update: Mercy Health – Toledo, OH

Anthem Ohio’s Medicare Advantage Network Now Includes Mercy Health — Toledo

Anthem Broker announcement as of 9/29/21:

Network strength and security are important factors when your clients shop for a new Medicare plan — and they deserve nothing but the best. That’s why Anthem Blue Cross and Blue Shield is always adding quality providers.

You and your clients will both be pleased to know that, as of 1/1/2022, Mercy Health will become part of the Anthem Medicare Advantage (PPO/HMO/DSNP) network in the Toledo, OH area.

Expanded network = more provider choices for your clients.

When clients have the flexibility to choose doctors and facilities that suit their particular health needs and personal preferences, that’s a big win for them and you. Through this new partnership, they’ll get access to the quality, affordable care they’re looking for.

Spread the word. Reap the rewards.

Our expanded network demonstrates our ongoing commitment to improving people’s health — and ensuring your success by giving them what they want in a health plan. Grow your business by sharing this good news!



If you have any questions, please contact your Cornerstone Senior Marketing representative

Anthem Adds Piedmont to Georgia Network

Anthem Broker News from: 8/31/21

We are very excited to share that it is now OFFICIAL:  Piedmont Healthcare in Georgia joins the Anthem network effective Sept. 15th, 2021!!!   

We are positioned to be very competitive in GA, ESPECIALLY with the addition of Piedmont.

GA APPOINTED AGENTS: Make sure and certify to sell Anthem’s MA products for plan year 2022!


If you have any questions, please consult your Cornerstone Senior Marketing rep today.

Anthem Onboarding: A Simpler Experience Starts NOW!

Anthem communication from 6/25/2021:

Anthem is improving the Broker Onboarding Experience with You in Mind!

It’s our goal to make Anthem easier to do business with. That’s why our NEW simplified broker onboarding experience and appointment process is designed to save you time!

Effective June 25, 2021, we’re adding system enhancements that will streamline and simplify the broker onboarding process:
• Our “Initiate Appointment” email to our brokers has been updated to clarify the appointment process and provide simple next steps.
• Broker appointment forms are pre-populated to save time, avoiding repeated data entry.
• Brokers will now be able to acknowledge and sign forms with a SINGLE CLICK!
• Our agency and agent dashboard appointment status has been updated to provide more descriptive status information.
• We’re expanding our bulk upload functionality for our agency partners to include up to 1,000 new agents in a single submission.
• Our broker release process has been fully automated so release requests can be submitted and processed in a few quick steps electronically.
You asked and we listened! We have streamlined the steps in the broker onboarding process to make selling easier than ever!


Need more information or have questions? Please feel free to reach out to CSM’s Contracting Department.




Important Notification: Agents with an Anthem appointment through Cornerstone Senior Marketing

It has come to our attention that all agents appointed with Anthem through Cornerstone Senior Marketing most likely received an email communication directly from Anthem.

The email would have resembled the following message:

Here’s information to help you get started.

Hi   __________,

Welcome to Anthem Blue Cross and Blue Shield. We’ve approved your application, and now you’re licensed to sell our products. We’re here to help you build your business, support your clients and stay informed. Here are important details you need to get started.

Information to get started

  • Your new agent contract for ___ is effective __________
  • Your encrypted ID is ___________. Be sure to save this number and include it on your enrollment applications.
  • If you haven’t already, log in to our Producer Toolbox at if you want to set up direct deposit to get your commission payments. You’ll also find a variety of resources to help you manage your book of business. Just use the same username and password you set up when you registered with us.

Do you need to transfer business?
We just need your request in writing. Then, we can pay you for the business you are transferring. Call our Sales Compensation team at 1-877-304-6470, and select option one for help.

Do you have questions? We can help.
Agent Services: 1-800-742-8199 or
Medicare Agent Services: 1-800-633-4368 or

This email was sent to you due to a technical issue that had occurred at Anthem.


Anthem stated the following around the issue:

This issue occurred due to an internal Anthem system migration which placed a term date on your downline agency’s appointments in error.  Due to the agency’s appointment being termed, this in turn termed all of your downline agents.” 

Once Cornerstone Senior Marketing was made aware of the situation, we quickly had Anthem correct the issue, which prompted the above email.


The good news – NO ACTION IS REQUIRED ON YOUR PART.   However, some of you may have also experienced issues using your mProducer tool.  Please note that should resolve itself within 24 hours of receiving the communication from Anthem.


Cornerstone Senior Marketing is advising our agents to please monitor their commission statements as a result of this situation and it’s resolution.  If you see any issues that need reporting, please let our team know.  We appreciate your understanding with this and apologize for any inconvenience.

Thank you for your partnership.





Tim Shook, Vice President

Cornerstone Senior Marketing

Anthem Commission Statement FAQ’s and Payment Calendar

Anthem communication from 5/11/21: 

You have already seen the exciting enhancements made to the Medicare commission statement and the move to a weekly payment frequency for commissions and adjustments that began in March 2021. In addition to the commission payment frequency change, Medicare commission statement enhancements were implemented making the statement simpler and easier to understand.

We have received questions about the frequency change, and how it affects your commission payment. To help you further understand the details, we developed a document for Frequently Asked Questions (FAQ). You can refer to the FAQ anytime you have a question about the changes. Click here to review.

We also shared the new 2021 Medicare commission payment calendar. An updated calendar is available here


If you have any follow up questions, please reach out to your Cornerstone Senior Marketing rep.

Anthem Medicare Certification Training Center Site Maintenance | 4.13.21 – 4.19.21

Anthem Broker Update:


The Anthem Medicare Certification Training Center (including AHIP) is undergoing exciting changes to accommodate the 2022 AEP selling season.  The new interactive platform will provide a streamlined, one-stop resource that makes it even easier to start, manage, and benefit from your required annual training.


In order to make this transition happen smoothly, the current site will be unavailable starting at 9 PM ET on April 13, 2021 until April 19, 2021 at 9 AM ET.  Please note that the system will be down for maintenance but that does not include the refresh to our annual training (2022 AEP).  The date for our year-over-year transition is TBD and will occur towards the end of June.  Stay tuned for additional information.


If you have any questions please contact your Cornerstone Senior Marketing Service Rep. 

Anthem MS Replacement Commission Payment Reminder

Medicare Supplement Replacement Commission Payment Reminder:

This is a reminder of the Medicare Supplement replacement commission payment policy. Replacement policies are sold to applicants purchasing an Empire Medicare Supplement policy that replaces a Medicare Supplement policy held with either Empire or another carrier.

In accordance with state regulatory requirements, the commission for Medicare Supplement replacement policies is paid at the “year two” renewal commission rate. Per state regulatory requirements and our broker agreement, we cannot pay and brokers cannot receive compensation in an amount greater than the renewal compensation on replacement policies.


  • Applies to Medicare Supplement business for the Blue states listed below along with Amerigroup states Arizona and Texas.
    • Blue: California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, and Wisconsin.
  • Does not apply to HealthyBlue, Simply, Blue Louisiana nor North Carolina or Amerigroup states of New Jersey, New Mexico, Tennessee or Washington.


Need more information or have questions? Please contact your CSM Representative.